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Customer Service Six Sigma

Location:
Oneonta, NY, 13820
Posted:
July 11, 2015

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Resume:

Fernando E. Del Valle

C: 1-908-***-****

acqoy1@r.postjobfree.com

ww.linkedin.com/in/FernandoDelvalle1

SUMMARY

Industrial Engineer professional with extensive background in business transformation, lean six sigma, project management, change agent, customer relationship, new product rollout, and supply chain and transactional processes improvements in a front and back office operations environment through continual interaction at senior management levels. Established business transformation strategies with focus in profitability programs and metrics to drive maximum return on investment. Experienced in:

*Cross functional/country team building *Revenue generation

*Project/program management *Organization development

PROFESSIONAL EXPERIENCE

CORNING INC (CLS) - Corning, NY

Supervised 75 Union employees, Maintenance, Engineering, warehouse,security, and shipping departments leading lean transformation activities.

Operation’s Supervisor 2012-2015

• Reduced plant startup down time by 40% and cost by 38% implementing lean manufacturing techinques.

• Led the customer service technical knowledge process standardization reducing waiting time by 50% across front office operations.

• Trained lean six sigma and Improved shift performance 23% year over year achieving the continuous improvement goals for business.

CORNING INC (CLS) - Corning, NY

Sr. IE/project manager for strategic projects 2008-2012

• Conducted a manufacturing business strategy make vs. buy financial cost-benefit analysis resulting in $700,000 in savings for newly acquired business.

• Developed the economic order quantity inventory model for for newly acquired business with $1.5M in savings by eliminating material Out of stocks and implemented Kanban systems.

• Delivered one year ahead of schedule the business transfer to Mexico with 48% cost savings while protecting a $3,000,000 business.

• Conducted a value stream map session among supply chain entities improving lead time by 40% to deliver service.

• Directed Lean and Six sigma training to newly acquired business employees resulting in $260,000 in savings.

• Developed and validated new supplier gaining strategic advantage over competitors while implementing lean tools and saving $200,000

• Directed China’s lean transformation while improving process and material flow and efficient product flow before plant was built.

• Lead equipment and product line re-acquisition resulting in 15% increase in market share and providing a strategic position for business.

• Led new product introduction resulting in 20%.market sales growth.

CORNING INC (Corporate Engineering) - Corning, NY

Sr. Industrial Engineer 2006-2008

• Delivered 20% operating cost reductions, $40% increased throughput, and 18% lead time reduction implementing Lean Manufacturing tools across multiple business areas.

• Conducted supply chain value stream mapping delivering a two month lead time reduction to market and $400,000 in savings.

• Conducted Spain’s telecommunications sales office value stream map training with 20% lead time and 20% customer service response savings.

ALPS TECHNOLOGIES - Somerset, NJ

Operations Lead 2005-2006

• Headed the plant lean six sigma manufacturing transformation and safety initiatives- while increasing productivity 5% and reducing rework by 35 %.

• Supervised 8 staff members while improving customer satisfaction 20%.

• Managed customer relationships while improving sales by 10 %

GEMPLUS - Montgomeryville, PA

Americas Regional Program Manager (OPEX) 2003-2005

• Deployed and managed the corporate lean manufacturing program and road map implementation for the Americas and EMEA continents.

• Lead the business transformation for USA plants resulting in 60% productivity increase and turning a manufacturing plant from loosing money to break even with $2,000,000 in savings

• Trained over 270 employees in new manufacturing strategies and manage project portfolio across Manufacturing and business areas in North America.

• Lead, as a change agent, the working culture transformation in Mexico, USA, France, Poland, and Brazil, England, and Canada

• Lead 8 program managers, 2 sales managers, and 3 IT managers in a project portfolio worth $19,000,000 in savings between USA, England, Poland, Mexico, Brazil, and France.

• Lead the lean six sigma transformation portfolio across countries and functional teams while developing an open and welcoming working culture.

EDUCATION/CERTIFICATIONS

INNOVATION BLACK BELT 2012

KT DECISION ANALYSIS 2006

PROJECT MANAGEMENT PROFESSIONAL 2004

LEAN SIX SIGMA (KAIZEN INSTITUTE) 2003

BACHELORS INDUSTRIAL ENGINEERING (CETYS UNIVERSITY) 2000

SIX SIGMA GREEN BELT 1999



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