Supply Chain Customer Service
Resume:
Laura C Duncan
Fort Lauderdale, FL. 33308
**************@*****.***
Professional Summary:
Nine years of experience in Distribution, Ecommerce, Aerospace, Manufacturing, Supply Chain and Logistics. Thrive on diversity of roles and adapt to lean and challenging environments. Excellent team player. Advocate for continuing education. Focus on supplier relationship, cost reduction, and detail accuracy to achieve companies’ goals for success.
Education
B.A. in Business with a major in Supply and Logistics Management
Portland State University - December 2004
M.B.A -Supply Chain Management
Key Accomplishments:
Leader-initiated weekly conferences calls with key international suppliers and currently manage team resulting in improved communication, on time delivery and time to market. Lead Facilitator and presenter in supplier review and status meetings.
Experienced- Developed concrete method for managing packaging, printed materials and software commodities in demanding New Products and Production role. Supply Logistics experience, compliments current role.
Motivated- Drive for project and process improvements. IE: Reduced excess inventory by 35% improving suppliers JIT program while functioning in lean environment.
Negotiator-Actively pursued reduction in cost to meet Global Purchasing cost savings targets. Reduced costs significantly by negotiating reduced cost based on annual spend. This was secured by establishing a new pricing contract.
Analytical- Detected inefficient method for procuring product from local supplier. Implemented Blanket Purchase Agreement in conjunction with Just in Time method. This insures flow of product to avoid line shut down and resulted in reduced cycle time for packaging receiving process.
Professional Experience
Logistics and Distribution Senior Analyst
Restaurant Services Incorporated. Miami, Florida (2012 to current)
Supply Chain manager for the Burger King System
Oversees the distribution of product from international manufacturer to local warehouses
Ensures adequate inventory levels among regional distribution centers
Schedules and maintains outbound logistics plans
Provides support and logistics consultation to purchasing organization
Responsible for timely execution of promotional items to BK restaurants
Coordinate domestic transportation and analyze current shipping methods
Supplier Enablement Lead
Ryder Systems. Miami, Florida (2011 to 2012)
Industry leader in Supply Chain Solutions and Logistics Services
Trained hundreds of supplies on the Ariba Network
Analyzed current field operations/processes and adapted to fit Ariba Network
Supported companywide initiative as new purchasing method was rolled out
Monitored user spend and set controls for internal purchases
Communicated process change to entire vendor and user base
Recruited new vendors to join the Ariba Network and communicated benefits
Initiated weekly support webinars for internal and external customers
Developed best practices among purchasing community within Ariba Network
Served as liaison between vast supplier base and internal user community
Supply Chain Management Analyst III
The Boeing Company. Portland, Oregon. (2008 to 2011)
Commercial Airplanes- Fabrication Division
Responsible for approximately 300-Flight Controls-Systems and Equipment parts which includes performance and metrics around lead time, delivery performance, inventory, yields and cycle time.
Utilize ERP system and supporting systems to meet our Supply Chain Management needs.
Collaborate with ME Planning, MFG ENG, Global Partners, Information Technology, Quality Assurance, shipping and receiving and other departments with regard to system, process improvements, and LEAN principles.
Support quarterly management goals by providing metrics to support analysis of supply chain.
Execute planning decisions from external customers and suppliers to reduce
material and product variability and arrive at optimal solutions.
Manages schedules for timely delivery and coordinates with company customer support representatives, contract administration, purchasing, engineering, quality assurance, traffic and warehousing.
Maintain synchronization of supply chain between various customers and supplies by managing MRP data
Day to Day functions included but not limited to the following areas: Schedule Maintenance & Accuracy, Purchase Order Release Performance, item order maintenance, New Item Maintenance, Spares, Cycle Counting, reconciling of shipping and receiving discrepancies. Day to day communications with suppliers and customers to maintain a high customer service satisfaction.
Buyer-Global Supply Chain
Xerox Corporation. Wilsonville, Oregon. “Adecco” (2006 to 2008)
Global manufacture of printer and related supply products
Manage Packaging and software commodities and suppliers in a new product and buyer role.
Analyze MRP reports to manage supplier action in support of Distribution Centers World Wide.
Lead cost reduction analysis and negotiations to meet corporate goals.
Sustain excellent supplier relationship to meet business requirements.
Managed extensive and crucial relationships with Asian vendors over long periods of time.
Transport Service Buyer (2004 to 2006)
Integrity Logistics. Wilsonville, Oregon
Third Party Logistics
Sourced and procured transportation services in support of customer shipments.
Detail orientated and excellent organizational skills to track multiple shipments in transit at any given time.
Researched and sourced high quality services and carriers.
Developed and maintained relationships with supply base.
Established individual contracts among service providers.
Logistics Intern (2003 to 2004)
Oregon Health and Science University, Portland, Oregon.
Logistics Department
Studied 8 different procurement channels throughout OHSU
Constructed a detailed cost reduction analysis and reduced cycle time through procurement channels
Developed detailed procurement process flows
Reported and presented results to management.
Evaluated supplier performance and that contractual agreement were met by utilization of supplier score card method.
Contact this candidate