Customer Service Human Resource
Resume:
KIMBERLY P. PROFFITT
Allendale, MI 49401
acqop7@r.postjobfree.com
Career Objective Obtain a challenging and rewarding position where my proven abilities and knowledge are utilized to strategically contribute to the future growth of the company and their goals.
Applicant Profile A seasoned Human Resource professional with over 14 years of hands on experience in Human Resource operations in both a manufacturing and banking environment. The past 7 years have been in a progressive leadership capacity and prior to that, professional Human Resource Generalists roles. Areas of experience include demonstrated expertise in human resource communications, change and performance management, talent development, talent acquisition and retention, compensation, salary survey, employee relations. A highly effective negotiator with strong communication abilities and customer service skills while exhibiting an approachable work style. Work exceptionally well with and respect individuals at all levels of the organization. Possess strong critical thinking skills and the ability to analyze complex situations to determine appropriate actions. Possess excellent diplomacy and judgment when handling routine as well as emotional situations. Provide coaching and mentoring of employees and support professional employee growth. Very people and detail oriented. Respect the importance of confidentiality.
Key Strengths *Leadership *Training and Development
*Coaching and Mentoring *Goal Setting
*Policies and Procedures *Problem Solving
*Interpersonal Skills *Self Starter
*Client Relations
Work Experience October 2014 – Current
Dialog Direct Holland, MI
Customer Service Rep
*Provide customer service *Enrollment information for Medicare applicants.
March 2007 – December 2013
CNB Bank, Inc. Berkeley Springs, WV
Human Resource Officer
*Provided information and resources for both employees and senior management of a 6 branch location community bank.
* Provide consultation to individual managers, employees, and board members in areas including: employee relations, pay administration, employee development, organizational change, performance management, leadership and talent management.
*Provide counsel and guidance to management on complex employee relation issues, independently conduct investigations and ensure compliance with all company policies and applicable laws.
*Monitor and approve bi-weekly payroll for all employees. (hourly and exempt) Complete and file all quarterly and annual payroll taxes.
*Maintain and monitor all Family Medical Leave requests.
*Maintain, investigate and report all work comp claims.
*Monitor and approve all short term disability payments through payroll.
*Act as a consultant and partner to employees and managers understanding their unique needs and business objectives and provide advice on human resource programs available and practices to support and enhance their professional growth.
*Implemented a corrective action plan to reduce turnover.
*Maintain a spirit of teamwork with employees and all levels of management to ensure customers receive the highest level of service.
April 2005 – March 2007 Fujicolor Processing, Inc.
Williamsport, MD
Human Resource Manager
*Provide support of all employee relations policies. Advise on all employment laws and overall compliance with laws, regulations, and company policies with associates.
* Conduct all benefit administration and communications of benefit programs to employees.
*Support implementation of employee performance evaluations, guidelines and policies to include revision of job descriptions for each position in the facility and maintained annually with department supervisors.
*Conduct all interviewing, job fairs, employee orientation, internal communications, reward programs/incentive plans, employee development, training/facilitation.
*Process bi-weekly payroll for all employees. (Hourly and Exempt)
*Salary planning, policy procedure development, regulatory compliance (eeo, ada, …), diversity programs, safety audits/inspections, safety training, PPE, HMIS, maintain and update Material Safety Data Sheets (MSDS’s). Ensure that all associates are aware of safety procedures, Right-to-Know training and Hazard Communication programs.
* Investigate all accidents and prepare reports for insurance carrier, OSHA, workers compensation, and unemployment.
* Implementation of a corrective action plan to reduce turnover and conduct all exit interviews with associates.
October 2004 – April 2005 Aerotek Co. (Temp Job Placement)
Lion Ribbon Co. formerly Maryland Ribbon Co.
Hagerstown, MD
Human Resources Associate
*Introduced database to record key information regarding applications received.
* Initiated a major recruiting initiative to include constant contact with the MD, WV, and PA Job Service program.
*Conducted interviewing, reference and background checks, prepared offer letters, assuring all required new hire paperwork, employee benefits information and tax forms are completed in order to conduct new employee orientations.
December 2002 – September 2004 Masonite Door Fabrication
Frederick, MD
Human Resource/Payroll Supervisor
*Manage weekly payroll for the facility to include daily and weekly payroll reports.
* Advised employees regarding payroll and benefits. Maintained a spirit of teamwork with co-workers to ensure customers receive the highest level of service.
*Answer employee and management questions regarding benefits. Advise management of employment laws and policy.
*Developed and conducted interviews for warehouse employment to include background and reference checks on all applicants.
* Conducted all new employee orientations.
* Administered employee benefits (health, dental, vision, life insurance, 401k, etc.)
*Processed all disability and workers compensation claims.
*Maintained and administered all training programs to include PPE and MSDSs.
*Maintained employee files in the strictest of confidence.
*Performed employee reviews, terminations, and exit interviews.
* Organized company functions and events.
Education John Randolph High, Richmond, VA
Business
Diploma
Frederick Community College, Frederick, MD
HR Tools for Today’s World
Certificate
Memberships SHRM – National Society for Human Resource Management
EPSHRM – Eastern Panhandle Chapter Society for Human Resource Management
Volunteer Work 2007 – 2014
Starting Points Soup Kitchen, Berkeley Springs, WV, served meals monthly
2007 – 2008 BGCEP Boys & Girls Club of the Eastern Panhandle
Member of the Board of Directors
2009 – 2014 BGCEP Boys & Girls Club of the Eastern Panhandle
Member of the Executive Board of Directors
2007 – 2014 Relay for Life, American Cancer Society
2007 – 2014 United Way Day of Caring
2009 – 2014 Comcast Day of Caring with Boys & Girls Club of the Eastern Panhandle
References:
Gail Shade, WV MA, Psych, Lic. Prof. Councilor 304-***-****
Tammy Young, 240-***-****
Anne Veach, 616-***-****
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