Customer Service Representative

BETH TALBERT 206-***-****

Newcastle WA ***** acqoo6@r.postjobfree.com

Professional Profile

Highly motivated skilled professional with background in program management, customer service and account management for local, regional and national companies. Currently working towards a degree in communication networking and desktop support.

Proven written and oral skills

Proficient in managing business correspondence

Excellent organizational skills

Exceptional ability to prioritizes tasks

High volume time sensitive scheduling management skills

Demonstrated ability to remain self-motivated at all times

Ability to maintain highly confidential information

Exceptional attention to detail and interpersonal skills

Program manage up to 35 team members and workload

Professional Experience

PFITECH, Kent, WA

01/2013 to present

Northwest Regional Workload Manager

Achievements:

Created workload tracking system for technicians

Implemented route mapping system

Covers other regions in absence of the Workload Managers

Responsibilities:

Monitor Xerox service request ticketing system.

Assigns service request to up to 19 different qualified technicians and monitors workload.

Continuously monitor Service Level Agreements deadlines to ensure the assignment completion maintaining a 97% accuracy rating.

Check for discrepancies against Boeing ticketing reports.

Assign/Re-assign/Transfer tickets between technicians and Xerox Help Desk.

Provide open ticket status twice daily and provide current data on national teleconference daily.

Open/close office and warehouse. Secure highly sensitive equipment and supplies.

STAPLES OFFICE SUPPLY, Kent, WA

11/2013 to 01/2015

Supervisor

Responsibilities:

Verify safe and conduct nightly till reconciliation and financial deposits.

Open and close the store including financial till associations.

Supervise 6 or more employees involving 4 departments.

Verify employee time stamps and training.

Process nightly store sales reports.

Preform managerial functions in relation to customer and associate needs.

McKinstry Company, Seattle, WA

04/2007 to 03/2011

Customer Service Representative

Achievements:

Maintain a less than 3% Critical to Quality Error Rate.

Promoted to Trainer for Graveyard Shift.

Received recognition for accuracy and volume for service requests.

Responsibilities:

Generate and administrate facility related work orders, contact service providers and relay information via phone, fax, email, pager or radio.

Monitor ACD lines for incoming phone requests and E-mail alias.

Manage Service Desk activities as well as Technician Schedule Changes, Group Messaging and Calendar Invite requests.

Assist Account Managers with Launch activities.

Appropriately prioritize service requests based on information gathered from customers and established protocol.

Actively coordinate service providers to ensure services are performed and service expectations are met.

Provide/submit applicable information to support billing procedures.

Kent School District, Kent, WA

10/2002 to 03/2005

District Security Officer

Achievements:

Selected by former student as the person whom influenced them most.

Responsibilities:

Wrote thorough and accurate reports of incidents admissible in court.

Maintained chain of evidence.

Provided physical security for school district students, employees, and the public.

Mentored students and provided a positive role model.

Education

Bellevue College, Bellevue, WA

Associates Degree

In Progress

References

References are available upon request.

Contact this candidate