Project Manager Management
Resume:
Rhonda Warren, PMP
acqomk@r.postjobfree.com
SENIOR IT AND BUSINESS PROJECT MANAGEMENT
Based on a solid foundation of IT best practices, adeptly manages large complex projects, both Infrastructure and Applications.
A varied perspective gathered across a diverse career – department and staff management; program and project management; strategic planning and governance; technical support and implementation;
As a PMP, follows standard best practices in managing risks and issues; scope and quality; developing project artifacts; overseeing project lifecycle; and ensuring related project processes are followed.
Manages stakeholder expectations through verbal and written communication; presentations; progress reporting; chairing team meetings; participating in steering committees and key governance forums.
CAREER TRACK
Sr. Project Manager June 2015-Current
McDonalds Corporation (contract)
Project manager supporting the corporation’s supply-chain program;
Selected Milestones and Projects:
System upgrades and enhancements;
Sr. Program / Project Manager July 2014-June 2015
CNO Financial/Bankers Trust Insurance (contract)
Project/Program manager on a high-profile corporate initiative to establish a “virtual sales office” through implementation of a Cloud-based solution for Health and Life Insurance Plans, and Annuities;
Selected Milestones and Projects:
Drove business goals and objectives through a SaaS solution;
Automated the insurance application process;
Reduced costs while increasing back-office productivity;
Replaced paper processes with automation and document management;
Sr. Project Manager Aug 2013-Mar 2014
HCSC/Blue Cross Blue Shield (contract)
Managed multiple projects as part of a 25-workstream program during the post-merger integration of BCBS of Montana. Program involved integrating systems, infrastructure and business processes;
Selected Milestones and Projects:
Strengthened the insurance offerings to clients through delivering Consumer Driven Health Plan (CDHP) portfolio products as part of insurance claims adjudication;
Streamlined systems and processes for new business, quoting and contract renewals;
Aligned business processes with organizational standards;
Facilitated vendor relationships with Pharmacy Benefit Managers (PBM);
Project Manager Apr. 2011-Aug 2013
Alexian Brothers Health System / Ascension Health Systems
Enterprise Project Manager supporting (2) acute care hospitals, a new state of the art Women’s and Children’s hospital, rehabilitation institute and behavioral health facilities. Led interdisciplinary teams managing large and small projects; managing vendor relationships;
Selected Milestones and Projects:
Advanced the technology of the Enterprise Electronic Medical Records system as part of a 3-year and 12-workstream upgrade of the EMR; various projects to exchange HL7 data with ancillary applications.
Collaborated with Sr Management to establish IT governance structure to gain approval and funding of projects; and prioritize projects in support of organizational strategic goals;
Ensured compliance with a federally mandated ICD-9 to ICD-10 transition for payment of claims, reimbursement, measuring the quality of healthcare and reporting. Worked with vendors departments and software vendors to inventory applications, and plan for upgrade/test/remediation on 30+ applications;
Maximized insurance reimbursement and enhanced patient quality measures through a SaaS solution to improve accuracy of coding procedures, diagnosis and claims processing.
Reinforced patient safety by rolling out a fully integrated and secure medication dispensing and inventory control system across 5 facilities; including upgrading portable dispensation devices;
Reduced costs through implementation of automated system to coordinate patient transportation; application was fully integrated with EMR and mobile communication devices;
Oversaw the Enterprise transition to a new vendor for patient dietary and food service; cafeteria and vending; patient transportation; POS system; environmental services; timekeeping devices across facilities;
Designed creative workflow processes for an enterprise initiative to implement ITIL Service Management components; designing application configuration; and coordinating training:
Application Portfolio Management (APM);
Enterprise Service Desk;
Change/Release Management;
Midwest Software Implementation & Sales Oct. 2009-Mar. 2011
iqm2, llc
Software company providing Cloud-based SaaS solutions - including systems for document management, electronic approval workflow, automated generation of agenda packets and minutes; systems for electronic voting and Webcasting services.
Responsibilities:
Ensured successful product implementation to customer’s satisfaction;
Generated new business through creative and dynamic presentations to Senior management and Officials onsite and via WebEx;
Crafted proposals and RFP deliverables; developed materials for sales and marketing;
Negotiated contracts and established a strong business relationship with clients.
IT Manager / Project Manager Nov. 2001 – Oct. 2009
DuPage
IT department manager and Project Manager of critical cross-functional enterprise initiatives for system and application development, voice/data infrastructure, GIS, datacenter, document management; RFP development and vendor sourcing, contract negotiation, managing KPI;
Selected Milestones and Projects:
Infrastructure / Process Improvement:
Managed the Voice/data infrastructure design and implementation for build outs and new construction across the 9-building campus; recabling campus fiber backbone;
Introduced enterprise VoIP/PBX system to replace legacy voice/data communications;
Negotiated advantageous pricing with telecommunications vendors;
Built a high-availability network, secure NOC/SOC and Active Directory;
Established a Continuous Improvement Program for the Data Center resulting in a 25% staff reduction by implementing job automation tools; and achieving a 99% uptime;
Improved service delivery through new helpdesk, problem management, asset inventory, remote desktop and software deployment;
Reduced print/copy costs by 20% by outsourcing services;
Application Development Projects:
Championed the need for an ERP by performing gap analysis and high level planning;
Laid the foundation for new development of the custom judicial and public safety systems;
Increased longevity of legacy applications through middleware and software tools;
Coordinated HR and Payroll software upgrades and implementations;
Reinforced transparency in government through a fully integrated document management system and Webstreaming of meetings (both “Live” and “On-Demand” );
LEARNING CREDENTIALS
BA – Information Systems - DePaul University * PMP Certification – PMI Institute
Key Tools: MS Project Server, Agile Environment, MS Office, SDLC, KPI, VISIO, SharePoint, SDM
Contact this candidate