Customer Service Administrative Assistant
Resume:
Mark A. Haines
Orange Park, FL 32065
Tel # 904-***-****
Administrative Assistant~ Customer Service Representative
U.S. Army Veteran with proven multi-tasking skills handling high volume workload, and effectively dealing with customers. Detail oriented and conscientious about meeting deadlines, resolve complex problems, and adapt quickly to programs and changing priorities. Outstanding administrative experience in the management of daily office operations. Customer Service focused, I possess strong leadership skills and passionate about building lasting client relationships while maximizing quality in workmanship.
Summary of Qualifications
Twenty Eight years’ experienced active duty military service in the area of training, administration, clerical, filing, and logistical support with worldwide application.
Proven ability to perform clerical duties satisfactorily and listen effectively to superiors, peers and customers alike while resolving any issue that arises with sound judgment, good decision and logical solutions.
Excellent written and verbal communications, people and organizational skills.
Very reliable, highly motivated, can work independently.
Team player, can perform and adapt to any given situation and environment with positive results.
Proficient with computer software; Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer; office machines, filing, office practices, financial and basic math.
Exceptional follow through abilities and detail oriented.
Maintain composer at all times with the ability to use critical thinking, problem solving and good judgment in any situation.
PROFESSIONAL EXPERIENCE
Resolution and Receivership Technician, CG-0303-07
Federal Depository Insurance Corp. (FDIC), Jacksonville, FL US 12/2009 to 4/2014
Owned Real Estate Dept. / 40+hrs a week
Office Administrative Assistant / Technician with experience providing technical and financial support for one or more of the resolutions and/or receiverships operational area managers. Served as a technical liaison between Property Management Specialists, outside vendors and internal contracting personnel. Searches and compiles data necessary to ensures that files are updated on a regular basis. Assisted in preparing budgets by providing technical information. Monitored expenses in order to maintain all budgets to within specified parameters of each asset. Prepared and maintained files on vendor payments. Prepared procurement requisitions to contracts and various services.
• Assisted in researching and responding to inquiries from corporate employees, the financial community and the general public.
• Provided general information on managed assets in concurrences with a sales offers from outside sources or other government agencies.
• Provided managers with general information on assets by collecting, analyzing, and presenting information related to the projects or assets in the case file through agency specific data bases.
• Coordinated and provides information by telephone, in writing, or in person in appropriate manner.
• Prepared presentations of reports to justify sales and decisions on non-sales…
• Established and maintained direct contact with other government agencies and financial institutions to insure completion of the final resolution of all transactions.
• Established and maintained files, records, correspondence, and information on automated systems of all managed assets while following financial rules, processes and procedures.
• Recorded and transcribed meeting minutes.
• Abstracted pertinent data from files, records and on-line services for use by staff specialists.
• Gathered and compiled information, prepared reports and documents for completion of group or office projects. Inputs, maintains and monitors payments, logs and records.
• Assisted in reviewing, reconciling, processing and/or preparing a variety of financial related cases and pertinent documents on hundreds of thousands of sales cases for real estate in FL, GA, SC, NC, TN, AL, PR and Mississippi through account maintenance.
• Prepared letters, memorandum, and other related documents as required, while insuring files were updated.
• Participated in financial institution resolutions, performing a variety of clerical and/or technical functions required to provide customer service and administrative support during a closing.
• Performed a variety of administrative tasks, including time keeping, planning meetings and conferences, travel arrangements and calendar maintenance.
Company Operations and Project Manager, US Army SFC/E-7
B Co. 319th Sig Bn. US Army, Dublin, CA. 12/2006 to 03/31/2009 / 60+hrs a week
Responsible for the company’s day to day operations in the absences of the commander. Insuring all actions that were needed to be accomplished by the unit were completed and reported to the commander and other staff sections within the company headquarters. All logistical and maintenance functions were overseen in order to keep the commander informed of any foreseeable situations.
• Provided Organizational Performance Assessments to the commander on a weekly basis on Personnel, Training, Equipment and Unit Readiness Capabilities.
• Collaborated with the commander and staff on the support-ability planning of all assigned MTOE.
• Provided functional and technical support to all sections to resolving issues impacting Supply and Maintenance. While monitoring and evaluating material usage, cost and control.
• Provided the commander with a single point of access to all of the operational and training needs of the unit to insure a consistency in mission accomplishment with great results and outstanding training.
• Prepared and distributed in both Draft and Final forms of correspondence in letter and email on behalf of the commander or 1SGT.
• Facility Manager for all unit areas of responsibility to include Building’s, Supply and Maintenance.
• Physical Security NCO for Company and Assisted in Post wide Inspections.
• Maintained a visitors log and ensured their access level privileges due to TS/SCI equipment storage area within.
• Gov’t IMPACT card Holder / Reviewer for company level transactions while ensuring the correct procedures were followed.
• Supported more than 1700 end users with telecommunications and network systems access.
• Manage the configuration of all telecommunications and data systems access.
Communications Security Manager, US Army SFC/E-7
3rd US Army, Camp Arifjan, Kuwait 04/2006 to 10/2006 / 60+hrs a week
Managed over 1800 lines of COMSEC (Communications Security Equipment) and other related equipment throughout the theater of operations, while maintaining security of our facility.
• Provided the command with a single point of access to required COMSEC for all peripheral devices.
• Provided functional and technical support to logistical staff sections during the change in our property book situation to insure a smooth transition, while monitoring and evaluating material usage.
• Maintained and inspected visitor logs and alarm system status.
• Collaborated with communication securities team to troubleshoot all data and telephone system problems throughout Kuwait, Iraq, Qatar and Egypt.
• Assisted in all Physical Security Inspections throughout the installation where COMSEC was secured.
• Collaborated with communication securities team to insure security and control of all COMSEC up to TS-SCI level.
• Issued and recorded security clearance and access information on all visitors to our site.
• Conducted weekly trips to the Kuwait Airport to pick up new and updated securities required for all communication and IT systems.
Communications Systems Regional Supervisor, US Army SFC/E-7
US Army, Coraopolis, PA. US 6/1999 to 11/2005 / 50+hrs a week
Managed over 170 military owned and leased facilities, IT and Communications systems and infrastructure. Managed over 800 Gov’t Calling cards and the billing. Managed over 150 Gov’t owned Cell Phones and Blackberries and the billing. Worked with the Army Corp of Engineers during all phases of over 20+ MCAR (Military Construction Army Reserve) projects.
• Expertly installed, configured, monitored and troubleshot hardware and software on all OS platforms including voice mail and remote system access via the network on all Alcatel systems.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Collaborated with our telecommunication team to troubleshoot all data and telephone system lines and command wide phone problems, providing on hand support and knowledge.
• Recommend hardware and software solutions and upgrades using established procurement processes while also identifying areas with deficiency or non-compliance issues.
• Wrote Statements of Work for telephone system upgrades and assisted in the review of quotes for adherence and errors to the SOW.
• Procured, received, documented and tracked inventory of all telecommunications and IT equipment along with tracking the physical progress and adherence of the contract and SOW.
• Establish, review, approve and process quotes, requisitions and purchase orders for all telecommunications equipment.
• Reviewed and researched vendors performing of work or solicitation for work to insure they were an approved vendor for the products they were trying to sell and install through market research.
• I single handedly did an upgrade and install of a wire closet in a leased facility to ensure effective growth for our contracting office and other tenant’s.
• I recorded changes and re-configurations of space usage for purpose of alarm updates.
• Provided the command with a single point of access to required COMSEC for all peripheral devices.
• Physical Security NCO for Command, Providing onsite inspections while traveling in the 5 state region.
• Maintained and inspected visitor logs and alarm system status.
• I provided material support for particular projects, work operations and programs with in my region.
• Performed diagnostic testing on fax equipment and ensured printers were up and running at all times.
TECHNICAL SKILLS
Adobe, Internet Explorer, 4-C, FACTS and NFE, Intralinks, WebExOne
MS Word, Access, Excel, Power Point, Outlook and Share Point.
Help Desk Support Operations, Internet / Intranet Operations, Office Automation
LICENSES & CERTIFICATIONS
Florida State Notary, ALCATEL Crystal Services Applications Specialist,
Army’s MILCON (Military Construction) Information Systems Planning, Programming and Cost Estimating, Contract Oversight Management
EDUCATION
Pierce Community College, 50+ Semester Hours in Business and Juvenile Justice 1990
US Army’s Instructor / Writers Course and Principles of Counseling 1992
US Army’s Quality Assurance Couse 1992
US Army’s NCO Advance Course for 25W4O Telecommunications Chief 2003
Contract Oversight Management Training 3/2010 (Completed Refresher Course 5/2013)
Florida State Notary Course 5/2010 - Renewed Commission thru 5/2018
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