Customer Service Representative
Resume:
U’Jeana Wilson
Huntsville, Alabama 35810
Job Objective:
To obtain a full time position where my strong organizational skills and educational background can be utilized.
Education:
Huntsville High School (1990-1992)
2304 Billie Watkins, Huntsville, AL 35801
Alabama A&M University (1992-1998) BA Psychology/ Criminal Justice
4900 Meridian Street, Huntsville, AL 35810
Skills and Qualifications:
Ability to work well independently or as a team member
PowerPoint
Excel
Microsoft Word
QuickBooks
Work Experience:
Business Office Manager, Center for Optimal WellBeing, Huntsville, AL
2005-Present
Responsible for maintaining files and reports, faxing, copying, data entry, record keeping and document processing, audit, verify and balance accounts, troubleshoot balance differences, total all checks, cash and credit cards from previous day, order supplies to maintain an effective stock level, quarterly and yearly tax preparations, greet clients, respond to inquiries from the public, prompt attendance, schedule appointments, assist clients with detoxification services, maintain a high level of integrity and confidentiality.
Head Customer Service Representative, Small Loans, Huntsville, AL
2002-2003
Responsible for over sight of two customer service representatives, count monies, deposited money in the bank, heavy phone and personal contact with clients, screened and forwarded calls, data entry, opened and closed loans, directly involved in contract preparations, balanced safe daily, ordered change (coins/bills) delivery as needed, prepared bank deposit and recorded all data, trained new CSR’s, solicited merchandise, processed payroll, responded to routine complaints, greet customers, daily closeout procedures, prompt attendance and maintained a high level of integrity and confidentiality.
Sales Coordinator, Courtyard by Marriott, Huntsville, AL
1999-2000
Coordinated arrangements for weddings, parties, bridal showers and graduation parties. Coordinated promotions for outside sales including: budgeting, planning, creative and complete implementations of plans. In charge of setting up new accounts, heavy phone and personal contact with clients and served as a relief front desk clerk.
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