Alicia Mortilla

Huntington Beach, California ****9- 714-***-****

acqogz@r.postjobfree.com

Summary of Qualification

• Self motivated with recognized strengths in account management and problem sol- ving skills.

• Solid communicator with exceptional ability to deliver information written and verbal- ly.

• Reliable, punctual and dedicated professional with a commitment that reflects upon my professional abilities and ability to work independently Core Competencies

• Reading comprehension of spread sheets and technical analysis

• Speaking and writing concise and user friendly formats

• Mathematics- ability to maintain databases and inventory

• Ability to multi-task and meet deadlines consistently

• Good people skills-able to maintain excellent working relationships with partners local and abroad

• Time management- Aware of milestones or deadlines with focus on customer requests

• Judgment and decision making- able to make sound decisions when manage- ment is unavailable.

Tools & Technology

Knowledge of Microsoft programs (Word, Excel, Outlook, Filenet (scanning), Contact Notes, OFAC System, Customer service skills, Data Entry, Typing (50 wpm), Internet Search. Education & Training

‘Escrow Documents & Amendments’-The Escrow Training Institute-Costa Mesa, CA. Licenses

California Notary Public-May 18, 2014-May 18, 2018 Professional Experience

New Business Implementation Coordinator- 2015-Retirement Revolution-Irvine, CA Create and maintain departmental organization in regards to shared drive plan folders for new business, Create plan set-up work- sheets and checklists on Excel, Create NAP (New Account Plan) and enrollment materials, including 408(b)(2) and 404(a)(5) fee disclosures for new busi- ness, Assist department with Quality Assurance checks and processing, Work with operations staff to properly set up assets for incoming plans, gather and assist with imports of employee data, census, and payroll data assets onto plan recordkeeping system via on-boarding files, also assist with manual participant set-up,Test VRU and website to ensure proper functionality, Assist with seamless handoff of converted plans through Account Manager and Compliance. Trust Compliance Analyst-Union Bank-2005-2012

Audited 401(k)Plans, Profit Sharing Plans, Defined Benefit Plans Individual Self Directed Ac- count files for documentation completeness and in compliance with EGGTRA, verified distribu- tions are complete, accurate and in compliance within the IRS rules and regulations. Communi- cated with the Account Managers and Trust Administrators for incomplete documentation and any discrepancy with each Plan file. Resolved all discrepancies with the Account Managers and Trust Administrators for incomplete documentation and any discrepancy with each Plan file. Re- solved all discrepancies with the Account Managers and Administrators for completion of the audit within a 3 month deadline. Worked with Federal Auditors for documentation requested. Boxed all files, kept logs for each file going in and out of storage with Iron Mountain Storage application. Conversion Specialist: Assisted the Conversion/DeConversion Dept. as needed in transferring 401(k) Plans and Profit Sharing Plans to another provider. Verified all documentation is received and complete prior to transferring the plan, insured all the assets are in balance within the Plan, process blackout notices for the Plan, verified all fees have been paid prior to the trans- fer, liquidate assets, verified all of the assets liquidated and balance account, wire the money to the new provider. Verify wire was received and close accounts. Trust Administrator-CNA Trust (Union Bank acquired CNA Trust-1994-2005 California Notary 1997-2004: Administered 401(k) Plans, Processed all transactions for the Plan upon instructions from the Plan Sponsor. Communicate with the Plan Sponsor and Partici- pants with problems within the plan. Review and reconcile accounts. Review all files for docu- mentation completeness in accordance with compliance. Trust Operations Department-1994-1999: Confirm trades through the DTC system, affirm all trades and adjust any discrepancies when necessary. Balanced and settled trades for all types of settlements with Bank of New York. Provide transfer servicing for Mutual Fund clientele. ACATS system. Pro- cess loan payments, review title policies, Prepare Grant Deed, Deeds of Trust, Quitclaim Deeds to be recorded with the County Recorders office.settlements with Bank of New York. Provide transfer servicing for Mutual Fund clientele. ACATS system. Verified all documentation in the Real Estate Files for completeness. Communicate with service providers for missing documenta- tion. Communicate with Escrow in completing the documentation for the purchase of land. Licenses

California Notary Public-May 18, 2014-May 18, 2018