Customer Service Human Resource

Esperanza Ceja Ramirez Cell: 219-***-****

**** ****** ******, **** *******, IN 46312 Email: acqo55@r.postjobfree.com PROFESSIONAL SUMMARY

Secure a challenging and rewarding Human Resource position in a growing organization. Seeking to continue a career in human resource by providing organizational skills and offering bilingual Spanish speaking customer service skills in hiring (prescreening candidates, verify references and drug exam checks), new hire (paperwork, benefits, orientation and training), performance reviews (salary, transfers, warnings and terminations), budgeting and forecasting. HUMAN RESOURCE EXPERIENCE

Human Resource Developer/Scheduling Coordinator (Full-Time Contractor) Electric Motor Services, Inc., Hammond, IN March 2012 to August 2012 Responsibilities

- Reported directly and was given the responsibility in taking care of both facilities in the absence of the President and Vice President of the company.

- Hired all blue collar non-exempt personnel and responsible for an overhead of 90 employees.

- Responsible for all recruiting life cycling to include: prescreening, ordered background/reference/drug exam checks, verify past employment.

- Provided new hire orientation, health care and 401k benefit new and open enrollments. Accomplishments

- Formalized company internal hiring processes, job descriptions and grade level, etc.

- Assisted Production and Quality Assurance departments with departmental implementation process and improvements.

Skills Used

- Provided company training in both forklift and safety procedures

- Bilingual liaison between Spanish speaking clients and production departments to coordinate meetings and product delivery.

- Captured information using individual modules predefined in Microsoft FileMaker Pro database. Administrative Assistant (Merger)

Deutsche Bank Securities Inc., Chicago, IL April 2000 to July 2002 Responsibilities

- Provided support for a group of twelve professionals from various levels.

- Arranged all domestic/international travel for assigned professionals, group meetings and prominent professional/college candidates.

Accomplishments

- Scheduled interviews and provided training for: new hires, interns, temporary and new secretaries. Skills Used

- Researched potential clients from existing 10K, 10Q annual reports, financial news reporting. Executive Assistant/Special Projects (Company Relocated) Aon Enterprise Insurance Services, Inc., (Subsidiary of Aon Corporation) Lisle, IL August 1999 to April 2000 Responsibilities

- Provided support to previous and current Chief Executive Officer and President of Aon Enterprise. Accomplishments

- Assisted with recruiting efforts, scheduling interviews, performance review’s, reevaluated position descriptions and organizational structure charts.

Skills Used

- Generated daily sales reports from SAP Software templates, client/customer service overall performance, streamlined process on attendance/benefits, accounting internal structure, and coordinated external quarterly meetings. Information Coordinator/Audit Scheduler (Merger)

Ernst & Young LLP, Chicago, IL September 1993 to May 1999 Responsibilities

- Enhanced career developmental interests by identifying and deploying Ernst & Young personnel internationally.

- Responsible for the day-to-day scheduling and coordination of 100-150 audit professionals. Esperanza Ceja Ramirez Cell: 219-***-****

4240 Olcott Avenue, East Chicago, IN 46312 Email: acqo55@r.postjobfree.com

- Negotiated deployment opportunities, flexible traveling arrangements, individual financial packages including: housing, expenses, immigration process, etc.

- Participated and gave presentations to maximize awareness for international staffing and deployment efforts. Accomplishments

- Identified as the liaison between Global Contact and Domestic Resource Coordinators.

- Created a communication process, which decreased duplication efforts by other Global Contact/Area Resource Coordinators and identified a single point of contact.

- Created nationwide communication efforts to increase International Deployment awareness effectively and identified interested personnel ranging from 300 to 2,000 in less than six months. Skills Used

- Participated in company recruiting efforts based on departmental needs.

- Trained new hires on our scheduling process and provided mentoring for career development/ performance measurement reviews.

- Assisted with personnel processes, procedures and changes in company policy for all levels to be included within employee orientation binders.

OTHER EXPERIENCE

Substitute Teacher (Bilingual Spanish) K-12 (Seasonal) School City of East Chicago, East Chicago, IN March 2013 to Present Technology Asset Assistant (Outsourced)

Seyfarth Shaw LLP, Chicago, IL May 2005 to May 2011 Account Coordinator (Contract)

Deloitte & Touche, Chicago, IL June 2003 to February 2004 EDUCATION

Master of Business Administration, Human Resource Management DeVry University, Keller Graduate School of Management, Merrillville, Indiana January 2010 – April 2015 Bachelor of Arts in Political Science

Purdue University-Calumet, Hammond, Indiana December 2001 Certificate, Frontline Supervision Program

Joliet Junior College, Romeoville, Illinois January 1999 – December 1999 CERTIFICATES/LICENSES

State of Indiana Educator’s Permit License

Grade Coverage (Preschool – 12 Grade)

SPN No.: 14742187; License No.: 10064732

3 year license (March 2013 – March 2016)

CPR License

American Red Cross

September 2013 – September 2016

Society for the Prevention of Teen Suicide

Making Educators Partner in Suicide Prevention

November 2013

Play Like a Champion Today

Sponsored by: The University of Notre Dame

October 2011

MEMBERSHIPS

Society for Human Resource Management

Associate Membership ID: 01609315 and DeVry University – Puerto Rico Chapter, Member since March 2014

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