Ms. JERROLYN MARTIN

Dallas, TX ***** - Cell: 214-***-****

acqo37@r.postjobfree.com

PROFILE

Professional and highly organized Administrative Assistant with 5+ years of experience providing thorough and skillful support to management and staff. Dependable and trustworthy; able to maintain a high level of confidentiality and discretion. Possess excellent interpersonal, communication (verbal and written), and problem resolution skills. Core Competencies:

Customer Service/Support

PeopleSoft/Data Systems

Telephone Reception

Onboarding Process

ADP Payroll Systems

Detail-oriented/Multi-tasker

Microsoft Office (Word, Excel, PowerPoint)

Recordkeeping/Data Entry

Quick Books

PROFESSIONAL EXPERIENCE

Front Desk Agent – Courtyard by Marriott, Addison, TX

Process guest arrivals and departures, including all necessary payments

Handle & coordinate room assignments and pre-arrivals

Handled guests' concerns

Leasing Agent/Human Recourse Assistant- American Campus Communities(Student housing for University of Texas at Dallas), Richardson, TX

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

Assisted with recruitment

Ensure suite is ready for resident to move-in on agreed date.

Scheduled interviews

Accept rental payments and give immediately to Bookkeeper

Trained new employees on desk pocedures

Type lease and complete appropriate paperwork and input information on LAMS System accurately and on a timely basis.

Prepared new employee files

Put in work orders for maintenece request on MRI system

Ensure filing systems are maintained and current

Schedule community tours, conduct tours, sell features of units and community to prospective residents

Assisted with scheduling

Handle student inquiries and complaints

Front Desk Supervisor– Wingate by Wyndham, Richardson, TX

Provided leadership in coordinating and facilitating regular department meetings

Process guest arrivals and departures, including all necessary payments

Handle & coordinate room assignments and pre-arrivals

Handled guests' concerns

Used proper mail, package, and message handling procedures.Courier Mail Register

Trained new associates

Administered discipline as needed.

Administered progress reviews to associates per schedule.

Responsible for scheduling

Front Desk Agent – Springhill Suites, Grapevine, TX

Process guest arrivals and departures, including all necessary payments

Handle & coordinate room assignments and pre-arrivals

Handled guests' concerns

Used proper mail, package, and message handling procedures.Courier Mail Register

Admissions Coordinator (Temp) – Ogle Hair, Skin, and Nails, Hurst, TX

Maintained admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures.

Obtained applicant information by requesting completed applications and medical information; verifying and clarifying information

Prepared admissions reports by collecting, analyzing, and summarizing data and trends.

Registered incoming students in correct class start. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

Orchestrated admissions special events and reservations, managed customer relations, and provided exemplary service to all students.

Customer Service – Novo 1 (My FICO), Fort Worth, TX

Obtained client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

EDUCATION AND TRAINING

AAS Business Administration Management, Eastfield Dallas County College - Mesquite, TX, In Progress

Nationally Certified Professional in Customer Service, NRF Foundation

Basic Leasing and Fair Housing Certification, ASAP Personnel Inc.

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