Robert P. Foley

**** ********** ***** *******, ** 32835

407-***-**** acqo0r@r.postjobfree.com

www.linkedin.com/in/robfoley23

Profile:

I am an operations and risk management professional looking for positions within credit risk management policy, in fields related to the real estate industry. I have experience across all areas of the real estate management process: mortgage, title, compliance, credit risk and property management. Experience within these business types range from team building and leadership to technology process and implementation

Technical:

SQL Server, Automation Anywhere, Salesforce, Yardi Voyager 6.0, PropertyWare, Appfolio, Corelogic, MS Sharepoint Level 4 Administrator, MOSS 2007, Sharepoint Designer 2007, MS Office, LP, DU

Professional Experience:

Waypoint Homes, LLC (REIT),

Director of Resident Screening, Oakland, CA

2014 – 2015

Created multiple workflows within Salesforce operating system to streamline processes and reduce applicant decision turn times from 8 days to under 2

Created multiple external workflows for daily process and procedure for 2 departments

Designed application and decision workflow for direct credit and data integration with 3rd party provider

Created all operational policy and procedure for 2 departments

Created, documented and trained a new company position placed regionally to support both Leasing and Screening

Introduced a new credit provider to reduce overall screening cost by 50%

Created preapproval process with 3rd party provider for internal use to facilitate turn time improvement

Quarterly review and revision of existing resident documentation and credit guidelines to coincide with resident performance by region

Worked with IT on creation of algorithm to create FICO score base by region based upon resident performance

Department annual budgeting

First Service Residential Realty

Systems Operations Manager, Altamonte Springs, FL

2010 – 2014

Administration of seven webshares in one self-hosted sql server systems environment

Administration of two web based operations systems

Administration of automated transfer of data from internal systems to multiple 3rd party cloud based environments

Manager for data analysis on vertical metrics for 20,000+ units across all operating systems as they pertain to operations, finance and human resources

Researched web analytics software and deployed implementation Robert P. Foley

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Developed strategy to move data to a new operating system and to capture that data in a data warehouse in MS SharePoint

Designed task based dynamic system workflows for multiple databases. Implemented standard workflow testing and deployed all systems after Beta testing completion

Interacted with customers to analyze and interpret documentation requirements to improve internal procedure.

Documented technical requirements from a critical phase. Collaborated with design team to understand software limitations in providing systems flowcharts and database design

Analyzed systems manuals and performed a re-write for better understanding

Lead for response on Requests for Proposals as they pertained to operations systems

Developed department KPI and performance improvement plans

MS SharePoint 2007 administrator

Compliance Manager

Audited all files in 6 regions of Eastern U.S. for company and government compliance o Credit risk, signature completion, accurate forms used by state

Created matrix of compliance for all employees and regions with time frame for compliance

Lead for bringing company to a paperless system

Created systems workflows for better compliance and management of employee duties

Worked with clients to communicate compliance issues and their resolution

Trained employee’s on new compliance standards and automated workflow procedures First American Title

Production Manager, Tallahassee, FL

2008-2010

Analyzed and redesigned workflow processes.

Identified key areas of design flaw for process improvement.

Built multiple interactive, dynamic workflows in a proprietary database.

Conducted a review and change to multiple process manuals

Administrated a new corporate division for REO properties sold at auction.

Primary lender, broker, bank and asset manager contact for REO closings. Published Service Level Agreements (SLA) and performance metrics.

Assembled, managed and created policy for an international remote workforce.

Designed a relational database with a pricing query module for client use in 50 states.

MOSS 2007 and Crystal Reports administrator

Management of 9 onsite and 5 offshore employees

Millennia Mortgage

Operations Manager, Laguna Hills, CA

1998-2007

Implemented new management structure with 3 managers as direct reports. 30 Indirect reports in underwriting and processing

Revised corporate pricing daily to ensure competitive pricing while maintaining corporate profit margins

Designed company file flow for the improved process management for all 1st mortgage and concurrent finance transactions

Robert P. Foley

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Implemented management and employee structure for vendor and customer conflict resolution.

Reviewed, analyzed and designed company underwriting and processing policy

Implemented streamlined procedures resulting in 25-day app-to-funding turn time

Corporate lead for appraisal review for strength of value evaluation

Created policy for a national and international remote workforce Underwriting Manager

Management of 7 underwriters

Approved or declined all new loans coming in for qualification

Trained employees to underwrite 1003 for consistency and integrity in analysis of income and credit

Wrote and implemented policy for offshore Beta test group to take over loan prequalification

Underwrote and processed 1st mortgage and concurrent financing.

Lead for all processing questions pertaining to investor guidelines and credit/income underwriting

Averaged 40-50 loans funded per month, inclusive of correspondent and brokered transactions Education

Bachelor of Arts, Northern Illinois University

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