Nicholas J. Sampson

*** ***** ******, **********, ** 33760 * 727-***-**** * acqnml@r.postjobfree.com

OBJECTIVE

Hard-working, quick-learning, solutions-oriented individual seeking opportunity in Information Technology that

will provide a challenging atmosphere that will use my past experience.

SUMMARY OF QUALIFICATIONS

Adept ability in the implementation and maintenance of LAN and WAN-based network solutions, in direct

support of business objectives, while maintaining a high level of customer satisfaction.

Track record of increasing responsibility in a Windows Server 2003 environment, supporting over 250

employees and systems affecting over 90,000 credit union members.

Demonstrated capacity for implementing and maintaining new and existing technology-based solutions to meet

departmental and corporate objectives.

Hands-on experience in leading all stages of systems implementation, including determining requirements,

definition, design, testing and support.

Outstanding leadership abilities, coordinating and directing all phases of project-based efforts while managing,

motivating and leading project teams.

Proven ability of maintaining a high level of customer service in a Help Desk environment.

CORE COMPETENCIES

File and Print Sharing

Windows Active Directory

Exchange 2007

Research/Development

Disaster Recovery Planning

Project Management

Vendor Management

AIX Unix Host

OTHER COMPETENCIES

Microsoft 2003 and 2007

Office Systems

Microsoft Windows Server

2003 Active Directory

Microsoft Exchange 2007

Websense Administration

IC3 (Interactive Intelligence)

Trend Server Protect

Track-It

Symantec Backup Exec 12

Symantec PC Anywhere

Telephone systems

OnBase

WebJet Administration

SilverCloud Knowledge Base

Lanex and WaveReader DVR

Touche CRM

Diebold Campaign Office

FICS Loan Producer and Mortgage Servicer

BVS Performance Systems

CAREER HIGHLIGHTS

Instrumental in developing and implementing Verafin BSA and OFAC software, organization-wide.

Actively involved in credit card conversion from FIS to Fiserv, as well as flat card implementation.

Played an integral role in a systems consolidation during a credit union merger.

Project-managed, implemented and maintained corporate-sponsored and IS/IT-sponsored projects.

Created and updated updating written, departmental procedures for daily troubleshooting.

NICHOLAS SAMPSON

Network Support Specialist

Responsible for daily, weekly and monthly task logs for Windows and Core Host system processes, ranging

from start-of-day processes to running routine maintenance items on Windows servers.

PROFESSIONAL EXPERIENCE

Achieva Credit Union " Clearwater, FL Dec 2004 " May 2011

Network Support Specialist " May 2008 to May 2011

Processed the nightly procedures and provided network and software support to over 250 employees while

maintaining excellent written and verbal communication. Quickly learned network infrastructure and software

applications, attaining progressive responsibilities and proficiency in Active Directory users and computers,

Exchange 2007, AIX UNIX host administration, and other applications. Transitioned to day shift to assist in

project implementation and provide hardware and software support. Project-led in the deployment of new

technology services to meet organizational and departmental objectives. Produced and analyzed reports

identified by management teams to ensure top system performance. Proficient in using work order software to

track and manage current work load and provide detailed communication with regular updates and resolutions.

Quick problem solving and friendly customer service by providing solutions via Help Desk support. Included in

rotational on-call.

Member Service Advisor / Teller " December 2004 to May 2008

Created and maintained new memberships including opening Certificates of Deposit, IRA accounts, setting up

Payroll and ACH deposits, creating debit and credit cards, accepting loan applications, balancing teller drawer

and branch vault, loading and balancing ATMs and Teller Cash Machines, handling cash and negotiable

instruments, and maintaining a positive customer service experience, in compliance with all applicable

government and credit union regulations.

WELLS FARGO BANK " Mesa, AZ March 2004 to October 2004

Teller Services

Handled and balanced cash and negotiable instruments, while maintaining a positive customer service

experience, in compliance with applicable governmental and credit union regulations.

Comp USA " Clearwater, FL 2001 to 2004

Service Writer

Worked with the Tech Shop to check in computers for repairs and installations. Demonstrated strong verbal and

written communication skills to describe problems and/or work desired. Performed upgrades to systems for

customers at the Tech Shop, including: memory and hard drive installation, internal and external peripheral

devices, and more.

EDUCATION

Pinellas Park High School 1996 to 1999

pTEC 1999

St. Petersburg College 2000

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