Administrative Assistant
Resume:
Gerri Scharff ************@*****.***
ADMINISTRATIVE ASSISTANT
QUALIFICATION SUMMARY
A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
SKILLS PROFILE
Administrative and Support Services
Verbal and Written Communication
Time Management
Confidentiality and Professionalism
Work Independently
Customer Service
Ability to meet deadlines
Ability to Prioritize
Diary Management
Organizational Skills
Quicken
Attention to Detail
Microsoft Office Word, Excel and Outlook
Meeting Room Manager Software System
Contractual Agreements
Manage Multi-Line Phone System
PROFESSIONAL EXPERIENCE
NATIONAL MARROW DONOR PROGRAM 2013 – 2015
Information Packet Assistant
Prepare and ship information packets containing consents and instruction materials explaining the donation process of bone marrow or peripheral blood stem cells to donors who have been matched with a recipient diagnosed with leukemia or other type of blood cancer.
CENTER FOR SPIRITUAL DEVELOPMENT 1995 - 2012
Administrative Assistant (2008 – 2012)
Supported the Director with all daily office functions including light bookkeeping, financial reporting, scheduling retreat group meetings, preparation of contracts, as well as hospitality functions, while providing outstanding customer service.
Led the development and implementation of a new, efficient Client Record Management database that supported an increase in clientele.
Consistently met quarterly deadlines for financial reporting programs and contributions.
Collaborated with Director in creating a master merchandizing plan to improve search efficiency of book titles.
Standardized and published guidelines for consistent guest operations.
Established and maintained client payment plan based on individual circumstance to monitor payment compliance and progress.
Hospitality Coordinator (2010 – 2012)
Reported to the Director. Coordinated administration of hospitality for all the retreat center’s sponsored and hosted programs. Represented the Center for Spiritual Development and interfaced with clients, retreatants, presenters, dietary staff and various outside vendors.
Served as first point of guest contact in a professional, welcoming and friendly manner.
Facilitated addressing guest questions or complaints and sought professional and positive resolution within company policies and guidelines.
Coordinated client registration and reservations for Sponsored and Hosted Programs.
Knowledge and proficiency with Microsoft Office Word, Excel, PowerPoint and Outlook
Prepared bills, orders, notes, receipts using basic arithmetic operations. Received fees or payments from fixed schedules; input data, kept records and prepared statistical or other types of reports per established policies and procedures.
Resolved payment plan issues with client satisfaction while always minding the company’s image.
Registrar/Catering Event Services (2007-2012)
Responsible for providing data/information entry and queries, correspondence, communication with company staff regarding registration, changes or issues; preparation of written materials.
Incorporated meeting and event scheduling and other software to enhance the guest experience through efficient handling of registration and reservations, dietary needs and room assignments.
Coordinated, planned, and prepared food and meal orders using St. Joseph Center and outside catering providers/vendors. Negotiated with food or meal providers as needed.
Audited and approved payables related to food and other orders.
Registrar/Receptionist/Accounting Clerk (2003-2006)
Responsible for recording registrations into the database, updating records as necessary, tracked cancellations and at the door registrations. Prepared and mailed confirmation letters and retreat information letters.
Maintained donor records and prepared database queries. Prepared and mailed donor thank you letters.
Recorded and prepared weekly finance reports of income. Reconciled monthly Visa/MC statement.
Prepared invoices and verified merchandise quantities to be shipped. Maintained shipping log.
Assisted Operations Director in areas of operation and accounting.
Responsible for financial reporting, work orders and general maintenance requests during the Operation Director’s absence.
Assisted with preparations for special events (invitations, letters, tickets, donor slips, envelopes, program bulletin, flyers, etc.).
Department Secretary (1995-2003)
Responsible for implementing and maintaining new Client Record Management database in Microsoft Access.
Mentored Assistant Secretary in the use of the new database.
Assisted Spiritual Directors in preparation of materials and other general secretarial material.
Responsible for book inventory, ordering and stocking the Gift Shop on a regular basis.
Summarized program evaluations for file and presenters.
EDUCATION
High School Diploma - Covina High School
Full knowledge of Microsoft Office applications in
Word, Excel, PowerPoint and Access.
PROFESSIONAL ACHIEVEMENTS
Charles Simmons Institute – The Science of Setting Your Goals and Reaching Them
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