Customer Service Manager

Melvin L. Miller

*** ***** ****** • Augusta GA **901 • 706-***-**** • acqnjt@r.postjobfree.com

Position

Summary of Qualifications

Career encompasses over 10 years of hands-on and leadership experience across a range of logistic functions including production planning, inventory management, shipping & receiving management, forecasting transportation and distribution with a diverse group of companies, products, and services. Collects data and ensures that reporting is accurate and timely for good decision-making. Oversees the tracking and monitoring of field operations and interface with all departments and all levels of employees/leaders. Coordinates to ensure desired logistic objectives, priorities, and schedules are met. Recognizes problems, finds solutions, and deals with numerous amounts of work needing organization and prioritization.

PROFESSIONAL EXPERIENCE

Schneider National 3300 International Park Dr, Atlanta GA 303**-****-****

Transportation Technician Specialist

Operate an 18-wheeler to transport verity of materials, throughout United States and Canada.

Provide prompt and courteous service to our residential and commercial accounts.

Verify the unloading of shipments to avoid employee theft and fraudulent claims of missing product.

Review invoices with customers and obtain shipper and receiver authorizations /signatures.

Maintain trip logs reflecting customer locations and distance traveled and fuel costs.

Coordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions on the road.

Maintain safe vehicle and conditions in compliance with company and highway regulations.

Assist with load and unloading of product at warehouse using a Pallet Jack and forklift.

Reviewed transportation and shipping tags and verified accuracy of inventory counts at all points of delivery

Melvin L. Miller

Radisson/Remade River Front Hotel Two 10th Street, Augusta GA 309**-****-****

Banquet Captain

Ensuring that all relevant & applicable paperwork is filled out correctly, including the Captains Party Sheet, and copies distributed as required.

Ensure that staff members return all equipment to the storage areas and that the room/area is left clean and tidy. Unconsumed Liquor & Wines should be returned to the Banquet Beverage Service Bar.

Ensure that any & all Food & Beverage items are presented and served correctly, adhering to the standards set out by the Resort & Club, and noting any special requests & instructions, set out on the Banquet Event Order for the event.

Ensuring that communication is constantly maintained between the Executive Culinary Department Representative & the Banquet Beverage Captain during the event, alerting him or her of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event.

Ensuring that communication is constantly maintained between both the Catering Manager and the Convention Service Manager during an event, alerting them to any possible challenges or adverse comments that may arise.

Augusta Country Club 655 Mileage Rd, Augusta GA 309**-****-****

Banquet Captain

Specific duties included supervising 15 or more banquet staff.

Daily use of computer for end of day reporting.

Ordered supplies in bulk for staff (in house, as well as, outside vendors).

Assisted in setting up various functions (weddings, luncheons, dinners, corporate)

Ability to work in hectic rushes periods for group meetings with attention to excellent customer service.

Resolved client issues/employees concerns satisfactorily.

Distributed bar product to bartenders (including banks occasionally); opened and closed at end of function.

EDUCATION

High School Diploma

Melvin L. Miller

132 Ellis Street • Augusta GA 30901 • 706-***-**** • acqnjt@r.postjobfree.com

REFERENCES

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