Customer Service Care

Jessica Battle-Jones

*** ********* ** ***** *****, North Carolina 27801

Contact: 252-***-****

Email: *****************@*****.***

Objective: Seeking a challenging career with a company where I can utilize my knowledge effectively, and efficiently, obtaining organization goals.(CRC Certified)

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Education: Edgecombe Community College

Computer Skills:

Microsoft Word

Excel

Employment:

West Corp Rocky Mount, North Carolina 07/2014-

~Customer Care Associate

`Responsible for processing various incoming phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.

` Process incoming phone calls for assigned clients and programs, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, adhering to scripts, providing customer service and attempting to sell products or make upsells as appropriate

`Maintain required documentation in an accurate and timely manner, using established systems

Hospira (Contractor) Rocky Mount, North Carolina 01/2013 - 03/2014

~Production Operator

Modified Manual Inspector (MMI), Abbojects, Fliptop vials, Syringes, and Amber for defects

ISO Train

Practice safety and good housekeeping at all times

Adhere to SOP?s and GMP?s

Engineering Knapp Study

Establish manual visual inspection capabilities in order to qualify automated visual inspection equipment

Inspect defect tests sets to determine probability of defection within a timely manner

Define defects, such as particulates, cracks, cosmetics, and missing components. ?

Harris Teeter 01/ 2012 ? 02/2013

~Cashier/Bagger

Responsible for accurately and efficiently operating the cash register

Provided prompt and friendly customer oriented service

Maintained security and control of all funds in the cash register

Responsible for following correct bagging procedures, placing the bags in the cart and loading them into a customer's car in a prompt and friendly customer oriented manner

Responsible for the parcel pick-up area and retrieval of shopping carts when necessary.

References

Upon Request

Contact this candidate