Customer Service Sales

Inderjot Shokar

Mississauga, ON • 647-***-****

acqnfa@r.postjobfree.com • ca.linkedin.com/pub/inderjot-shokar/4a/226/707/

EDUCATION

Bachelor of Business Administration (Honours) 2011-2015

Algoma University, Brampton, Ontario

Participated in Northern Universities Business Strategy Competition

Received a scholarship for outstanding academic performance

Completed HR courses; Training and Development, Organizational Behaviour

First Gen/SASA Leadership Retreat 2013

Algoma University, Thessalon, Ontario

Successfully completed a leadership retreat program, by engaging in team-building, confidence-building, and communication-building exercises for a 3-day period with 30 other individuals

Business Administration in Accounting 2006-2011

Sheridan Institute of Technology and Advanced Learning, Oakville, Ontario

Completed HR courses; Human Resource Management

WORK EXPERIENCE

METROPOLITAN CREDIT ADJUSTERS LTD. – Mississauga, Canada 2015

A Canadian debt recovery company that is licensed and bonded in all provinces and territories. With offices in Montreal, Toronto, Edmonton and Vancouver, MetCredit provides Debt Recovery, Accounts Receivable Management and Commercial Debt Collection services to credit grantors across Canada.

Collections Officer

Recovered debt on overdue phone bills

Documented all interactions with debtors with the utmost accuracy

Provided excellent service to debtors with professionalism, positive attitude, and respect

INTERNATIONAL CREDIT EXPERTS INC. – Woodbridge, Canada 2014

International Credit Experts Inc. (ICE Inc.) is a leading provider of financial debt recovery and call centre contact services to commercial and consumer credit providers and businesses in Canada, USA, India and globally.

Collections Officer

Successfully brought in $20,000+ CAD within a 2-month time period

Certification to collect in Ontario completed

Completed payment transactions and reconciled records at shift-end

Assisted debtors with all enquiries and guidance to move forward with all matters

PHD GROUP CANADA INC. – Mississauga, Canada 2014

PHD Group Canada Inc. is a worldwide recognized company with offices in Europe, Asia and North America that specializes in the installation of LPG/CNG systems.

Propane Distributor

Sold propane and propane related products to customers, with certification to sell propane completed

Completed sales transactions and reconciled sales at shift-end

Assisted customers with enquiries and provided great customer service and care

eye2i – Mississauga, Canada 2013-2014

A company operating within North America, with a very good presence in the market, focused on selling a variety of eye-wear products.

Sales Representative

Sold eye wear, eye wear accessories and eye wear displays with a business to business focus

Traveled to various locations within Ontario to promote business growth, increasing the client base

Managed inventory and inventory database

Prepared customer invoices and maintained customer profiles with AccountEdge Software

Prepared the in-store visual merchandising of products

EX-SELL SALES & MERCHANDSING – Oakville, Canada 2012-2013

A 20-year old company striving to provide the best marketing and third-party merchandising support to its clients.

Sales Assistant

Achieved daily sales increase of 1-2 computer products plus various accessories

Directly marketed computer products to customers, informing them of new details and benefits to them

Coached sales team on how to perform effective sales techniques and customer service

Assessed client needs based on personal and work lifestyles to provide more sound recommendations for which computer and accessories were a fit for them

Maintained working knowledge of products and competitor products to push sales more effectively

Prepared reports on daily activities: tally of total customers, customer interactions, successful sales, customer feedback and reaction to product details, personal observations and recommendations for areas of improvement

VOLUNTEER WORK

Volunteer for Matt Mahoney for Municipal Election 2014

Assisted with canvassing process to help secure votes for the election

Volunteer Tax Accountant at Sheridan College 2010-2011

Completed tax returns for students and the local community

Background Actor and Assistant at Rogers Television 2006

Participated in reenactments for TV show ‘GTA’s Most Wanted’ to help create community awareness of local crimes

Teacher Assistant at Rick Hansen S.S. 2005-2006

Performed administrative tasks, including handling phone calls, photocopying, filing, and faxing

Organized and ran large community events with team of volunteers, resulting in an excellent show up

Supervised junior students during class time and break time

Therapeutic Assistant at Global Managed Health Care (GMHC) 2003

Maintained privacy and security of client information

Performed essential administrative tasks, assisted with supervising patients during treatment and discharged patients as their treatment period came to an end

Languages & Skills

Motivated and confident self-starter

3+ years in customer service experience

Detail- and goal-oriented, methodical, and analytical team-player that communicates well with others,

developing strong relationships

Proficient software experience in Word, Excel, PowerPoint, Outlook, Internet, Email

Languages fluently spoken: English and Punjabi

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