International and Domestic Reservations Associate
Resume:
IVY I. TELEN
San Vicente Village, Cebu City, Cebu, 6000 +63-927-***-**** acqnds@r.postjobfree.com
SUMMARY
To be able to work in an Aviation company to develop my customer skills, self-discipline towards work and be part of a word class working space such as Qatar Airways. It’s a dream to work in the said industry and it will be my pleasure to share and use my expertise for the success of the company.
COMPUTER SKILLS
Languages
English
Arabic (Studying Basics – speaking)
Software
Microsoft Office (Word, PowerPoint, Outlook)
Basic Graphic Design (Photoshop)
Google Research
EXPERIENCE
05 February 2015 (up to the present)
United Airline Reservation Associate, Wipro Ltd
Assisting customers in making their new reservations.
Responsible for reaccomodating passengers during Irregular Operations.
Changing customer’s reservation to their desired new flight details.
Assisting customers on paying their ticket online via credit card.
Ensuring on meeting customer’s special requests, such as wheelchairs, meals, and for pets.
Assisting customers on how to do refund requests and ensuring that they understand the whole process of it.
Meeting passenger’s requests about their seating assignments, specially the disabled ones who are requesting to be seated on a bulkhead seat.
Helping customers going through the airport about where to find the specific airline counters, lounges, and security points.
Responsible for giving the exact information about the Gate and Terminal numbers.
Assisting customer’s on cancelling their flights and provide information about the validity of the ticket.
Making sure to give an excellent customer service.
September 2013 – June 2014
StraightTalk Technical Support, Qualfon Philippines
Assisting customers on customizing their new phone technically.
Giving careful instructions to customers on the basics of their phone (Sending Text Messages, Making Calls and Receiving Calls, Accessing Voicemail, etc.).
Assisting customers during signal outages and signal downtimes, and making sure they understood why.
Helping customers on setting up their voicemail (CDMA and GSM)
Accessing Telecommunication Company’s Billing Engines to solve customer’s concerns/problems. (AT&T, SPRINT, TMOBILE, TRACFONE)
Dealing customer’s credit/debit cards to be used to pay their postpaid and prepaid dues and balances.
Technically solving customer’s phone issues when they cannot send or receive text messages or cannot make or receive calls.
Technically solving customer’s phone issues whenever they cannot access their voicemails.
Making sure to give excellent customer service.
EDUCATION
June 2008 – May 2011
Bachelor in Secondary Education Major in English (Undergraduate), GenSantos Foundation College Inc.
June 2002 – March 2006
High School Graduate, General Santos City High School
REFENRECES
Caroline Berdon
Domestic and International Reservations Associate
United Airlines Account, Wipro Ltd
Contact Phone Number: +63-933-***-****
Rey Mendoza
Domestic Reservations Associate
United Airlines Account, Wipro Ltd
Contact Phone Number: +63-932-***-****
Randy Peras
Former Team Lead
United Airlines Account, Wipro Ltd
Contact Phone Number: +63-917-***-****
Contact this candidate