DWAYNE BOBBIT

**** ********** ***

Citrus Heights, CA 95628

Hm 916-***-****

Cell 916-***-****

EDUCATION:

Computer Science Certificate, San Francisco City College, San Francisco, CA

Technical Training /Data Processing, MTI Western Business College, Sacramento, CA

Computer Networking Certification, National Career Education, Citrus Heights, CA

A+, Network+, win7 MCTS, MCP, Certified, Techskills Computer Training for MCSA

EXPERIENCE SUMMARY:

Working knowledge and experience with the following hardware, operating systems, telecommunications, software applications.

TECHNICAL SUMMARY:

MS DOS, Microsoft Office Suite, MS Outlook, MS Access, Lotus notes, from Windows 95, to Win 7, servers, imaging, deploying software packages using Altiris, SAP, Ethernet Network Cards, Novell, Hubs, Bridges, and Routers, Switches, Cat 3-6 cables, Lucent, NEC, Cisco Phone systems. Installation and configuration of various network topologies and protocols

EMPLOYMENT HISTORY:

UC Davis Hospital 1/15-present

Desktop Technician

As a desktop tech with UC Davis hospital I am migration support for Lotus notes to MS Outlook. I help users configure their settings post migration, export and import contacts, PST, OST files, and all user data. I also provide basic education on Outlook functionality. I set up exchange on mobile devices IPhone, android, and tablets to sync data with desktop PC’s. I Support administrative users in delegate access, calendar functionality, and use of MS link for office purposes. I also work with the PC refresh group imaging computers using a MDT server, configure user settings and import data back to original format for user functionality and install all applications using the Altiris server. I work remotely with service manager to fix and troubleshoot user related problems and also install biometrics on new PC’s.

Computer Concepts Owner - Self-Employed Consulting

10/11-1/15

Advertise and set up bids for Network upgrades, PC upgrades, operating systems and migrations. Analysis of system configuration to determine upgrade capability with win7 technical requirements. Work closely with customer to analyze system so they have good understanding of how to secure data or any problem with system. Open space on file share to secure data to work in correct version of MS office and or any other custom applications associated. Use of good communication skills both verbal and written to communicate well with customer. Remove viruses, image, and secure customer data.

06/09 to NEC Roseville

09/11 Roseville, CA.

Desktop Support Engineer

As a desktop support engineer at the NEC production plant in Roseville my duties were to take incoming calls for computer related issues in the fabrication plant, as well as users in their offices, and home users using VPN. We also supported password resets and application issues for multiple sites. My day to day job consisted of computer imaging of laptops, desktops, and ascots using an Altiris server of data management. If there was an application or hardware issue in the fab I had to put on a clean room suite in order to fix the problem. Also I had timed server operations and we used an application called smart for server and database monitoring. I done backups and also repaired citix issues. All my work was logged into an application called work ticket and we used SAP for time recording.

11/05 to NEC

10/08 Rancho Cordova, CA

Product Technical Support Representative

Support of all NEC products such as: handhelds, desktop PC’s, Laptops, tablets, point of sale systems, and optical drives. Supporting operating systems such as: win 2000, win XP, and win CE. Working in the call center using SAP as Our ticketing program to track inventory, product pricing, and sales orders to fix technical customer related problems with NEC products. Also working with NEC Server group to install and configure FT server OS and utilities and monitoring server calls.

03/05 to Sutter Health

09/05 Mather, CA

Desktop Support Tech.

Creating and deploying departmental images using Ghost 8.0, Migrating systems from Win 2000 to Windows XP using USMT. Trouble shooting and installing applications such as: VPN, Office Suite, Reflections and Citrix. Using Remedy as a tracking tool and using SMS as remote tool to support users throughout Sutter. Also supporting and installing hand held devices such as Blackberry and Ipaq. Editing GPO’s and using active directory to create OU’s to categorize systems and bring them on to the domain. Creating print que’s on server’s to set up new printers and installing and configuring wireless cards for laptop users.

06/04 to Blueshield,

01/05 El Dorado Hills, CA

Deployment Tech

Migrate all Blueshield users from NT 4.0 to Windows XP- migrate user profile using Landesk profile migration tool, Backup user NT image using Ghost, deploy XP using ghost, install user applications, and reinstall user profile, configure user app's such as: Rumba, office suite, and all databases app’s for use on new OS.

References available upon request.

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