Customer Service Management

Jason B. Hart

Cell Phone: 517-***-****

E-Mail: acqnca@r.postjobfree.com

Linkedin: http://www.linkedin.com/in/jsnhrt

Qualifications

●Awarded the Governor’s Award of Excellence

●Prioritize tasks based on need and urgency

●Followed strict laws and regulations regarding child welfare and protection

●Develop and maintain departmental and company-wide policies

●Familiarity with Japanese 5S, LEAN manufacturing and TS/16949 procedures

●Negotiated successful UAW contract agreements

●Excellent written and oral communication skills

Professional Experience

State of Michigan, Service Specialist – Children’s Protective Service May 2014 – Present

Create, file, and execute various legal documents in regards to family court.

Interview individuals from various diverse backgrounds, families and referral sources to evaluate risks and assess needs of families keeping confidentiality.

Service plan development with client input, to overcome barriers and improve functioning.

Provide support and guidance to achieve goals.

Record interactions with clients and service providers for use in court testimony and record keeping.

Complete service plan reports that include individual’s needs and identify services to address needs.

Create reunification strategies to ensure permanency between children and parents.

Consult with court personnel for evaluation of intervention and production of court documents.

Strong emphasis on time and project management as well as interpersonal skills.

Develop working relationships with client base.

Create working relationships with outside providers as well as set goals for personal development with clients.

Provide exemplary customer service to the clients that I serve.

Delta Waterfowl Lenawee County Chapter, Public Affairs Coordinator Nov 2010 – Present

Develop written communications used in the annual fundraising events

Create, write, edit and produce flyers, letters, advertisements with the assistance of digital media in response to donor contributions

Coordinate with internal and external staff the needs of the organization

Staff and attend all fundraising events

Dexter Fastener Technologies, Shipping/Receiving Coordinator Jan 2003 – May 2014

●Establish and execute training schedules; providing prompt, accurate progress reports to senior management on progress of candidates.

●Follow and develop LEAN manufacturing processes with emphasis on the values of Six Sigma.

● Perform in house safety audits of personal injuries and potential threats found in manufacturing facility.

●Communicate the needs of the department to upper management with professionalism and decorum.

●Prepare international shipments ensuring proper customs paperwork is complete and accurate.

●Create and update procedural work instructions used for training.

●Involved in TS/16946 audits and procedures.

●Monitored and maintained specific inventory levels for high use parts.

●Schedule outbound transportation for freight shipments in accordance with state and federal regulations.

●Monitor and change training schedules to accommodate the needs of the company.

●Developed several tools necessary in the shipping department minimizing errors and discrepancies.

Education

Eastern Michigan University – Ypsilanti, MI 48197

Bachelor of Science: Psychology

Final cumulative GPA: 3.62/4.0

Curriculum Focus: Behavioral Modification and Development; English Language

Professional and Personal Affiliations and Awards

●State of Michigan, Governor’s Award of Excellence 2014

●Extra Life Charities, Vice President, Detroit Guild 2015

●Eastern Michigan University, Graduated Cum Laude Dec. 2013

● American Red Cross, Volunteer; Disaster Services 2007-2009

●Patterson Elementary, PTO Volunteer and Project Coordinator 2008

●Eastern Michigan University, Dean’s List – Multiple Semester Awards

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