HELEN SANDERS ***** Crookston Lane, Rockville MD *0851

Cell: 202-***-****

acqnbr@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skilled and dedicated executive offering an impressive 18 year leadership in sales with an exceptional understanding of sales strategies and cross-cultural environment. Provide comprehensive directions and solutions where my analytical, technical, practical skills related to professional, financial sales, administrative services and knowledge of reaching multiple goals within the sector is utilized and enhanced.

Areas of Expertise

Sales Operations Management, Staff Leadership and Team Development, Global sales and Marketing

Detail-Oriented, Bank Security Issues, Notary Public, NMLS Licensed, Cohen Brown Sales Training

Oracle, Deltek, Pivot tables, Macros, Laser Pro, V-lookups & PeopleSoft

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PROFESSIONAL EXPERIENCE

Contractor/Administrative Assistant/ Office Services Coordinator OCT 2014- JUN 2015 Department of Liquor Control –Finance Section

Execute Liquor, Beer, and Wine orders for over 900 Licensees including hotels, restaurants and country clubs via computer and telephone program concurrently.

Assist and handle customer complaints. Suggest and advise Licensees on choosing alternative products due to out of stock and discontinuity.

Verifies and process Licensees request, accurately and efficiently via Oracle and county intranet portal.

Perform other administrative duties as assigned. Contractor/Administrative Assistant/ Customer Service FEB 2014- JUN 2014 Department of Transportation –Transit and Medicaid Division

Provide customer service via phone and email correspondence to a wide range of program participants especially disabled Senior citizens. Process, proof and reconcile provider invoices daily.

Operate a telephone and computer program simultaneously to schedule transportation for disabled seniors and clients to get to and from medical appointments.

Screen clients for Medicaid eligibility through EVS, receive and document complaints.

Verifies and confirm client transportation request via Para Cad & county intranet portal.

Respond to all telephone inquiries and perform other administrative duties as assigned.

Answers incoming calls, researches and responds to inquiries, escalates and/or routes calls to appropriate personnel as necessary.

Financial Sales Consultant NOV 2011- JAN 2013

PNC Bank

Doubled new account sales in first 6 months. Administer all communication with existing and potential clients through calls, mails and letter writings, credit cards, loans and refer merchant services.

Process and close all consumer loans and home equity lines and loans.

Analyze and recommend strategies to improve sales opportunities and monitor all customer loans.

Develop qualified referrals for company and emphasize on asset custody and trust related services.

Monitor and respond to all clients questions on financial products and strategies in a timely manner.

Coordinate with clients regularly and perform check on financial status.

Developed branch's first incentive performance plan which motivated staff and resulted in a high percentage increase in sales. Prepare referrals for various business lines of company such as Wealth Management.

Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.

Awarded a cash bonus award from executive management. Achieved 102% of team sales target during bank acquisition period. Opened CD, IRA, Checking and Savings accounts. Administrative Support NOV 2007-SEPT 2011

Center for Financial Accounting

Preparation of tax documents and all administrative duties.

Other office duties assigned when needed.

Automated Service Specialist OCT 2003- NOV 2007

Cardinal Financial Corp

Verified funds transfer, cash management, wire transfer and maintained strict security control of products.

Assist in EFT payments and automated clearing house transactions.

Maximize sales and service performance through community outreach. Senior Sales & Service Associate/Supervisor NOV 2000 -OCT 2003 Chevy Chase Bank

Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff.

Supervise sales, daily operations and personnel within the branch to ensure efficiency and productivity.

Directed a staff of 12 sales associates and implemented policies and training.

Created employee incentive, development, and task-monitoring programs.

Oversaw ordering, scheduling, and inventory levels.

Acted in absence of manager, effectively owning increased responsibility Teller Coordinator OCT 1997- APR 2000

Crestar Bank

Developed excellence in sales training course and contributed to a teamwork environment.

Coached and train tellers in identifying customer needs and to generate qualified referrals.

Performed enhanced Customer service duties. Processed Consumer Loans. Sales Associates FEB 1996 - OCT 2012

Federated Stores & Nordstrom, Inc

Handle the tasks of developing clientele by making the client fill the client profile card and using customer cards to send notification of sales, thank you notes and special events.

Perform responsibilities of entering sales information on a daily and weekly basis. Assist in inventory, markdown of prices, monitor cash register and ticketing of merchandise.

Handle cash payments, credit cards as well as check credit card to ensure the reliability of purchase. Suggest new products to clients, internet and phone orders.

Responsible for showing and explaining the various features on items to potential customers.

Open new charge accounts and provide internal and external assistance to customers that increase earnings.

Education

University of Ghana 1994-1995 University of Cape Coast 1992-1993 Masters in Philosophy - Geography and Statistics Diploma in Education University of Cape Coast 1989-1993 American Institute of Banking 2005- 2007 B.A. Honors Degree -Economics and Statistics General Banking Diploma, USA Volunteer Experience

Department of Health and Human Services, MD - Volunteer (Administrative Support) FEB-MAY 2013 Jewish Social Services Agency, MD - Volunteer (Program Assistant) MAY-DEC 2013 Board of Elections, MD - Volunteer (Election Operations Judge) JUN 2014 Board of Elections, MD - Volunteer (Election Operations Judge) NOV 2014

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