Manager Customer Service
Resume:
ANGIE HOLLOMAN
*** ****** **** ** 919-***-****
BENSON, NC 27504-6331 *******@***.***
Education
Bachelor of Science, Business Administration concentration in Accounting, 2012.
Associate of Arts, Business Administration, 2010.
University of Phoenix, Phoenix, AZ.
Skills / Strengths
•Excellent verbal and written communication skills. Have frequently given presentations to large audiences.
•Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel, Lotus.
•Successful leader, equally effective as member of a team.
•Highly organized able to multi-task and accomplish multiple objectives.
•Professional demeanor and attentive to detail.
•Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
Software and System Skills
•Proficient in Windows, 3.1, Windows 95, Windows 98, Windows NT, Windows XP, Windows Vista, Windows 7
•Proficient in NC TRACKS, Medicaid Electronic Claims Entry, Eligibility, and Remittances
•Proficient in ProClaim Clearing House, DDE, HP Palmetto hiqa/common working files for Medicare.
•Proficient in Resident Fund Management System Software
•Proficient in American Health Tech (AHT), PC Print, Point Click Care
•Proficient in MS Outlook, Word, Excel, Access, PowerPoint, InfoPath, and Publisher
•Proficient in Dbase IV, Paradox, WordPerfect 5.0-7.0, Lotus 1-2-3
•Proficient in Hot Metal Pro, PageMaker and other Web design updater's and programs
•Proficient in JD Edwards Accounting System, Goldmine, and Rescue
•Proficient in Quickbooks and Quicken
•Proficient in ABX, GreatPlains, ProSystem Tax Software, ADP Payroll System, and Ultipro
•Experienced in BASIC, COBOL, and C language programming
Work History
Raleigh Rehabilitation Center Raleigh, NC 2014 to present
Business Office Manager
•Manage business office staff of 6
•Manage daily financial operations including, A/R, A/P, Collections, Medicare/Medicaid/Insurance/Hospice Billing using Point Click Care
•Manage monthly allowable and non-allowable bad debts, crossovers, and private accounts.
•Manage resident fund management system and receipts.
•Make daily deposits from collecting monthly patient liability payments and post to accounting system.
•Post prior month and ancillary batch entries, contracutal adjustments and deductibles
•Month end closing.
•Manage patient contracts and legal paperwork.
•Follow Hippa standards and in service staff about new information and changes.
•Attend PPS meeting daily to cover all Managed and Medicare Patients
•Attend management meetings daily
Emerald Health and Rehab Lillington, NC 2011 to 2014
Business Office Manager
•Manage business office staff.
•Manage daily financial operations including, A/R, A/P, Collections, Medicare/Medicaid/Insurance/Hospice Billing using Point Click Care, maintain purchasing using DSSI, and maintain various departmental budgets.
•Manage monthly allowable and non-allowable bad debts, crossovers, and private accounts.
•Manage human resources, payroll, resident fund management system and receipts.
•Make daily deposits from collecting monthly patient liability payments and post to accounting system.
•Post prior month and ancillary batch entries.
•Month end closing.
•Manage patient contracts and legal paperwork.
•Follow Hippa standards and in service staff about new information and changes.
•Participate in bi-monthly quality assurance sessions with the medical director and management team.
•Attend management meetings daily.
Walker Rodeniser and Welch, LLP Raleigh, NC 2009-2011
Junior Accountant
•Processed cash receipts and cash disbursements of up to $20,000 per week accurately.
•Prepared schedules, bank reconciliations, and financial reports on a monthly basis to assist managers with planning.
•Assisted clients with tax-related inquiries such as personal and corporate tax return filings.
•Proofread and edit journal entries prior to posting to ensure accuracy; discovered errors which saved the company thousands of dollars.
Infinity Fire Protection, LLC Raleigh, NC 2007-2009
Administrative Assistant
•Analyze inspection data and compile into reports to be distributed to customer base and county jurisdictions.
•Database management of current job log and additions as needed.
•Compile costs sheets of job activity and enter in accounting database for tax preparation.
•Prepare purchase orders as needed.
•Process customer invoices upon completion of work.
•Dispatch work orders to outside companies as I deem necessary.
•Prepare and email customer fire alarm activity reports weekly.
•Manage large retail store's central database with submitted work orders, status updates, and completion dates.
•Maintain current employee and equipment certifications; submit to all jurisdictions affected.
•Built and managed the Asurio Inspection Software Database.
•Manage electronic equipment and sync weekly, update with GPS and inspection software.
TeleHealth Services Raleigh, NC 2000-2007
Account Representative/Purchasing Agent
•Perform credit checks on customers and approve sales orders up to $50,000.
•Enter sales orders, drop ship inventoried equipment using JD Edwards accounting system.
•Perform purchasing duties as required by sales order instructions or directions from the project manager.
•Cut purchase orders and submit to vendor valuing up to $250,000, with no other approvals required.
•Approve vendor and contractor invoices daily and send to accounting for processing.
•Receive and confirm vendor invoices for payment and invoice cash sales weekly
•Audit lease files for completion and begin monthly billing process
Smithfield Hollow Metal, Inc Smithfield, NC 1998-2000
Office Manager
•Manage sub-contractor's commercial and residential sales office.
•Prepare quotes and transmittal's for all job estimates.
•Prepare all purchase orders for jobs and inventory.
•Maintain all facets of accounting, Accounts Receivable, Accounts Payable, Payroll, quarterly and annual tax reports.
•Maintain up-to-date inventory records with accuracy.
•Schedule jobs and keep track of any change orders and service requests.
References
Excellent personal and professional references available upon your request.
Contact this candidate