Human Resources Customer Service

SCOTT F. WHEELER

*** ******* ***** ****: 864-***-****

Taylors, SC 29687 **************@***.***

linkedin.com/in/hrguru55

SUMMARY

Compassionate and Results-driven Human Resources Executive with progressive experience in the hospitality and manufacturing industries. Recognized as a resourceful change-agent and strategic thinker with strong business integration skills. Demonstrated success in providing structure and stability by leveraging strong interpersonal communication skills and logical thinking. Thrives in environments where developing collaborative agreements and fostering change is critical to success.

Skilled in:

Organizational Leadership Development & Design

Compensation / Incentive Plans

Policy Development and Implementation

Career Life Cycle Management

Regulatory Compliance & Employment Law

Acquisition Due Diligence (M & A)

Employee Relations & Retention Plans

Training and Development

PROFESSIONAL EXPERIENCE

America Fujikura Limited (AFL) 2011 - 2015

Manager, Talent Development and Training

Led organizational change to focus on full life-cycle experience for employees while supervising recruiting department, co-op program and temporary staffing agencies.

Reduced time to hire by over 50% by introducing behavioral based interviewing techniques and the use of assessments.

Developed federally approved apprenticeship programs and co-op programs to develop hard to find employees.

Increased employee referrals by over 100% by creating and publicizing bonus plan encouraging their participation.

Managed successful transition in temp staffing companies by building systems and process which had quality driven metrics.

RIGHT MANAGEMENT Greenville, SC 2008 - 2011

Executive Coach and Career Management Consultant

Worked with individuals in job transition to help them understand their interests and skills, develop a dynamic resume, research and implement a focused self-marketing plan, learn how to use their contacts to network, prepare for the interview and negotiate the offer.

Selected by management to organize and manage career center for over 300 impacted NCR employees due to call-center closure.

Coached clients, from executive to hourly, from organizations such as Milliken, IBM, GE, and Ford with a customer service rating in the top 20% of the company.

HR on WHEELS Greenville, SC 2007 - 2011

Owner

A human resources consulting company focusing on small to medium sized companies in the hospitality industry. Assisted owners and managers with strategic HR initiatives, leadership development, policy and handbooks, training, investigations, employee retention, compliance, compensation and acquisitions.

CIRCOR Spartanburg, SC 2006 - 2007

Director of Human Resources

Managed four person Human Resources department with international responsibilities over five manufacturing facilities.

Eliminated over $600K annually of payroll expenses by modernizing work and pay policies.

Reduced Workers Compensation cost by $500K and OSHA recordable accidents 35% by aggressively managing cases and promoting culture of safety.

Expedited over 15% reduction of force by developing and implementing merit based performance review process.

JHM HOTELS MANAGEMENT Greenville, SC 1997 - 2005

Director of Human Resources

Established and developed all aspects of Human Resources department as company grew from $30M to $100M.

Reduced turnover from 320% to 75% by effective use of pre-employment assessments, behavioral interviewing, employee morale programs, strong on-boarding program for new managers and establishing company policies.

Increased internal promotion of General Managers to 40% by developing JHM University with training programs on interviewing, appraisals, coaching and discipline and the avoidance of sexual harassment.

Established salary structure and wage and incentive plans to keep us competitive in the marketplace. Introduced health insurance options, retirement plans, disability plans and other benefits.

MARRIOTT INTERNATIONAL Washington DC 1985 – 1997

Marriott Corporate Food Service Division; SC, NM and UT 1987 - 1997

Marriott Family Restaurant Division; WI and UT 1985 - 1987

Operations General Manager - Specialist

Managed family restaurants and food service accounts as a turn-around /new account opening general manager.

OTHER RELEVANT EXPERIENCE

NATIONAL HR COUNCIL, American Hotel and Lodging Association

Greenville Tech College - ADJUNCT INSTRUCTOR

GSHRM - BOARD OF DIRECTORS

EDUCATION & ASSOCIATION INVOLVEMENT

Masters in Business Administration (MBA)

Human Resource Management, Organizational Behavior & Design

UNIVERSITY OF NEW MEXICO; ALBUQUERQUE, NM

Bachelor of Science (BS)

Industrial Administration Management

IOWA STATE UNIVERSITY; AMES, IOWA

Certified Hospitality Trainer – Educational Institute of AHLA

Certified ServSafe Food Sanitation Instructor - NRA

Member Society of Human Resource Management (SHRM)

Member Greenville Society of Human Resource Mgt. (GSHRM)

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