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Manager Customer Service

Location:
New Jersey
Posted:
July 08, 2015

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Resume:

Humbert Amiani

acqna3@r.postjobfree.com

484-***-****

SUMMARY OF QUALIFICATIONS:

Over 6 years of experience in design, development, testing and deployment of secure, multi-tier web and Client/Server applications. Extremely comfortable working in EMR healthcare applications which involve Patients, Guarantors, HIE’s, Payers and Physician Directory

Experience in designing and testing ADTs, ORM’s, ORU’s, MFN’s (M01 & M02), DFT’s, MDM’s and 270/271 for EDI/Eligibility

Strong knowledge of using WebSphere MQ 6.0, WebSphere Message Broker 6.0, WebSphere Application Server

Exposure to MQ environments using command line (control commands and run MQSC commands)

Exposure to Web Services and deployed the test flow in broker environment

Experience with Healthcare Industry Standards such as HL7 version 2 and 3. Good Understanding of Clinical Document Architecture (CDA)

Good Understanding of ICD 9 and ICD 10 terminologies and conversion process

Testing HIPPA x12, HL7, Health Information Exchange (HIE), EHR, ICD-10 and other HIT SDLC environments

Detailed working knowledge and hands on experience integrating different EMR Vendor applications like McKesson, EPIC, Siemens, HIE Hospitals, e-Prescribe Pharmacy, TouchWorks, iRemind, Orchard, ConnectR, Meditech EHR, LabCorp, Spacelabs, LABDAQ and Quest

Experience in Windows and Web Application using .NET Framework 4.0, 3.5, 3.0 & 2.0, C#.NET, VB.NET, ASP.NET, Web Services (WSDL, UDDI, DISCO, and SOAP), ADO.NET, and MS SQL Server

Experience in developing Graphical User Interfaces using HTML, CSS, JavaScript, AJAX, XAML and Silverlight

Have worked on OOPS Concepts Abstraction, Encapsulation, Inheritance, and Polymorphism

Experience working with .NET features like Events, Generics & Collections, Multi-Threading, Exception Handling, Serialization, LINQ

Progressive experience in software development using JAVA/J2EE technologies.

Knowledge in XML transformation languages like XSL, XSLT and XPath

Experience in creating Unified Modeling Language (UML) diagrams like Class, Sequence and Use Case diagrams using Rational Rose and MS Visio

Expert level experience in SQL Server 2005/2008/2012 and Oracle 9i/10g/11g database design, development of Schemas, Tables, Views, Indexes, Stored Procedures, User Defined Functions and Triggers, DTS, Transaction Management, T-SQL/PL-SQL and performance

Experience in updating, accessing and version controlling the source code using Visual Source Safe (VSS), Team Foundation Server (TFS)

Deployed a variety of .NET Framework Applications including Windows and Web Forms

Experienced in all aspects of SDLC (Software Development Life Cycle) including architectural design, gathering business requirements, project estimation, project schedule planning, resource planning, evaluation of third party solutions, evaluating new technology stack, conducting feasibility studies, documentation and support of systems ranging from stand-alone applications to multi-tiered web architecture

TECHNICAL EXPERTISE:

HL7 Interface Engines: Mirth Connect, EPIC Bridges, Siemens OPENLink, Quovadx Cloverleaf, MDLink, IBM Endpoint Manager (IEM), BizTalk, CareLink, Rational Rhapsody, Interfaceware Iguana, IBM MQ, Corepoint Integration Engine, Altova MapForce.

Other Tools: SAP Business Objects, BI Warehouse, Business Explorer Analyzer, Oracle Hyperion, Citrix, HP Service Manager, Quality Center, SSIS, ProClarity, MS Visio, SharePoint, FTP, WMQ 6.0/7.0/7.5, MQ Series 5.2/5.3, WMB 6.0/6.2/8.0, WBIMB 5.0, WAS 6.0/7.0, Aqua Data Studio, MySQL Workbench

Languages: c++, C#.NET, Java, SQL, XML

Web Technologies: AJAX, Web Services, Web 2.0, CSS, LINQ, JavaScript, HTML, Bootstrap

Databases: Oracle 9i/10g/11g, MySQL, SQL Server 2005/2008/2012, MS Access

Operating Systems: Windows XP, Server 2003/2008/2012, Windows NT/2000, UNIX, LINUX

PROFESSIONAL EXPERIENCE:

NTT DATA Princeton New Jersey Dec 2011 – Current

Role: Integration Programmer Analyst

Responsible for implementing and maintenance of HL7 interfaces between Hospital EMR Applications and external vendor applications. This involves working primarily in Mirth and OPENLink interface applications.

Key Contributions:

Design and implement HL7 interfaces and custom applications in support of hospital departments such as Laboratory, Radiology, Emergency Room, Women’s Imaging Center, Clinical Informatics, Practice Management, and others

Create HL7 interfaces consisting of ADT, Orders, and Results for Laboratory, Radiology, Blood Bank, Mammography, Emergency Department, Home Health, and Registration Using OPEN Link and Mirth interface engines

Accommodate changes in the core HIS system or downstream systems including Paragon, Horizon, Connex, McKesson Radiology Manager, RelayHealth, Net Health, Sunquest, Nicomac, Wolters Kluwer Health, Varian, Invision Health, OptiLink, Prevea Health, T-System, MedAssets, Medicity, Lorad, PACS, CAC etc.

Gathered and interpreted end-user's requirements. Developed/documented interface design specifications for Mirth interfaces. Worked with third party vendors to develop, test, and implement interfaces

Create, maintain and optimize existing HL7 file-based, XML and web services-based interfaces between internal and external systems. Upgrade and expand the interfaces that allow our delegates to interact with internal and outside systems as required for efficient business operation

Developed application as n-tier application with UI in the presentation layer using ASP.NET, integrated Master Patient Index with Registration and Scheduling applications to perform patient queries

Authored C# program to burst single PDF containing many reports into individual PDF's

Developed VBScript to convert .doc and .rtf documents into plain text for transmission to clients that could not handle above formats

Worked in generating reports using SQL Server Reporting Services (SSRS) with good knowledge of SQL Server Integrated Services (SSIS) and SQL queries (views and stored procedure)

Maintaining the version of the project in Team Foundation Server (TFS) by merging the module developed with latest version in TFS

Used Remedy for ticket tracking and remediation

Used mainly COBOL, CICS, IMS, SQL, VSAM, JCL, TSO/ISPF, EZtrieve, Control-M, File-Aid, Intertest, Syncsort, Assembler, IBM Mainframe, IBM utilities

Changed, tested& implemented COBOL and JCL programs as required for other on-going projects.

Used mainly COBOL, JCL, VSAM, CICS, Panvalet, TSO/ISPF, IBM Mainframe, IBM utilities

Manage all new interfacing projects meet with system owners to determine goals, objectives and timelines, determine and document interface requirements. Work with internal and external resources to create, test and implement the interface

Maintain, troubleshoot and document all existing interfaces and the procedures for supporting the various software interfaces allowing our systems to exchange data with internal and external systems and equipment

Work with project teams to coordinate technical projects associated with the interfaces to internal and external systems, including working with system owners to assess the impact of system upgrades and changes in functionality on interfaces and interface logic

Set up and test all interface changes within a separate testing environment

Coordinate the deployment of interfaces and any upgrades or changes to interfaces

Used COBOL, DB2 and QMF on a daily basis to create and modify programs and queries.

Wrote and executed test cases to ensure error-free future processing; an example of that was year-end processing where we first created test data ad then ran a complete simulation covering 5 days.

Evaluate, implement and test appropriate disaster recover site functionality for interfacing in the event of an emergency with system owners, manage projects involving outside vendors engaged to facilitate interfacing with systems

Provide technical background and expertise to assist system owners in solving problems related to interfacing

Provide troubleshooting and problem resolution when interfaces are not working as expected

Environment: Mirth Connect, Siemens OPENLink, C#.NET, ASP.NET, VBScript, FileZilla, Oracle, UNIX, Putty, SSH FTP, NeoBrowse, MapForce, XMLSpy, HL7 Inspector.

CVS –Minute Clinic Jan 2011- Dec 2011

Role: Interface Engine Programmer

I was mainly involved in new Integration projects of the Hospital EMR systems and HIE platforms. The job duties also include in daily maintenance and monitoring of total 840 interfaces and resolve interface issues on daily basis.

Key Contributions:

Customize client’s interfaces to accept client specific HL7 message event types including ADT’s, SIU’s, DFT’s, ORM’s, ORU’s and MFN’s messages that are sent via TCP/IP using HL7 lower layer transfer protocol or flat file from clients RIS / HIS or PM Systems using the Mirth Interface Engine

Involved in designing different inbound interfaces to our regional MedCity platform and EHR vendors. Assist with mapping logic from source files to HIE

Validating and Designing of outbound CCDs using the HL7 version 3.0 from clinical EMR system. Used MapForce tool to validate the data mapping from HL7 2.x to 3.x versions

Responsible for mapping of data from HL7 messages into relational database schemas for Allergies, Vital Signs, Pharmacy and Lab domains as part of the Health Data Repository II (CDS II/HDR II) project

Used TOAD tool to verify/extract HL7 messages from the Oracle database. Created artifacts such as data analysis documents, Data mapping documents, Requirements documents and Use Cases

Built Java applications using various IDE’s - Eclipse, Edit Plus

Developed programs and algorithms on the server while doing the client side validations using JavaScript

Programmed to retrieve the data from MySQL database using JDBC

Involved in analysis and created a document detailing the differences between the HL7 Version 2.4 Standards manual and the HL7 3.0 version

Working knowledge of relational databases. Experienced in importing of specified raw defined data that is scrubbed or cleaned and formatting to HL7 messages using SQL query per defined specifications

Worked on ICD 9/10 codes, HIPAA regulations, SOX compliances and EDI 278 transaction through QNXT for claim reimbursement

Strong customer service experience and experience working with different vendors on developing custom projects and implementing and testing of different applications

Daily review of raw HL7 Message Segments, HL7 Specs, Activity Log Files and work with External Vendors to ensure Translation Files are placing each piece of data is in the correct format and segment locations

Importing of raw patient demographic data from delimited text files, Excel, Access and process into Siemens Invasion

Use remedy tracking tool for assigning the interface ticket to users

Query, optimize, troubleshoot and alters HL7 related data in SQL Server Management Studio

Provide Support and Training Reinforcement of HL7 Inbound/Outbound point-to-point Interface products during all phases of the interface lifecycle, with HomeCare Agencies and Hospice Pharmacia, Referral Management, ADT & Tele-Health Companies. Including troubleshooting connectivity/technical issues prior and during implementation. Practical experience configuring and troubleshooting HL7 Interfaces through Mirth Connect and Support of clients Issues once they exit Implementation Status, and move to Support status

Environment: Mirth Connect, Mirth Mail, QNXT, MapForce, HL7, EDI, HIPAA, sFTP, MySQL, UNIX, Eclipse IDE, JDBC.

Hackensack University Medical Center, Hackensack, NJ Jan 2009 - JAN 2011

Role: Interface Specialist

Horizon Lab is a computerized software application intended to store, retrieve, and process laboratory data for clinical use. Horizon Lab automates processes in the laboratory that support clinical test reporting to assist in delivering patient care. The important modules in the HLAB application are Order Entry, Patient Demographics, Results Entry, Patient Inquiry, Order Monitor, Results Monitor, Specimen management, Status Change, Expert Rule Management etc.

Key Contributions:

Utilize an IEM interface engine to design, develop, test, and implement HL7 interfaces while conforming to integration specifications and standards

Installed Microsoft BizTalk server 2006 and designed HL7 mappers on the servers to process the claims with a HL lopping structure. Configured the BizTalk accelerator for HL7 to process the HL7 v2.4 messages

Configured ports in BizTalk for a claim to get shipped into an external location

Create operational and support documents to be used by support areas as Standard Operating Procedures (SOP)

Develop, maintain, and support production interfaces by creating monitoring tools. For example UNIX Shell scripts that sends a page or email alerts for interface errors

Work with vendors and internal customers such clinical, financial and patient care to develop new HL7 interfaces and support existing interfaces

Utilize a variety of scripting techniques such as PERL and shell scripting to create and format files for internal and external customers

Provide technical expertise as a member of project teams to ensure efficient data exchange between new systems and existing enterprise applications

Generated automated scripts using VBScript in Quick Test Professional (QTP).

Executed the existing scenarios against the HLAB application.

Worked on accepting the User stories for Clinical Physician Order Entry (CPOE) rules.

Created the scripts for the WPF modules Patient Inquiry, Order Monitor and Results monitor.

Worked on order entry and Status change modules

Tested the CR’ fixed by the developers and closed them

.

Merck Pharmaceuticals Bridgewater NJ January 2009 – Jan 2010

Healthcare Business Analyst

The goal of this project was to create an on-demand business intelligence reporting tool for analyzing business performance based on financial, operational, and prescription data. Data is used to assist business stakeholders with the ability to proactively manage operations, forecasts and budgets with up-to-date customized reporting. Tools used are Micro Strategy’s BI and Self-Service analytical tools and Merc data warehouse.

Environment: Oracle 11g, PL SQL, HP QTP, Microsoft Visual Studio, Cognos PeopleSoft, SQL, Java, HTML, SQL Server

Responsibilities:

•Created BI performance Dashboards and designed report layouts to provide up to date status of metrics and key performance indicators for the enterprise.

•Assisted development team by performing and documenting data mappings to maintain ETL processes for extracting data from multiple source databases and platforms which are transported to the target RxDW data warehouse.

•Managed data transformation activities for the launch of ModelN, Merck's new revenue management system for pricing, contracting, and the calculation of managed-care incentives / rebates.

•Created business requirements, use cases, personas, mock-ups, wireframes, requirement traceability matrix, functional requirements, user acceptance test plans (including test cases), user guides, and presentations.

●Participated in design meetings and prepared the process flow and business requirements document.

●Documented the use cases, user interface designs and functional specifications.

● Identified, prioritized, delegated the tasks and reviewed the progress and accuracy of work.

●Reviewed specification documents and provided suggestions for improvement incorporated by creating internal processes that improved efficiency.

●Facilitated meetings & coordinated activities with the global team by consulting with stakeholders throughout the software development life cycle.

●Interacted frequently with the PM, Development & QA teams to ensure that the business needs are in alignment with the ongoing work.

●Ensured that the EDI 837, 835, 834 transactions were analyzed in relation to HIPAA 5010 compliance and also conducted gap analysis.

●Routine work involved Testing the patches ( End to End Testing) provided by the Vendors ( SAS & Softcell) and working closely with the clients.

●Reviewed and approved system level test plans, and other technical documentation with technology teams.

●Assisted project manager with day-to-day management and direction of project and, and communicating weekly on updates to senior management

●Performed data investigations to resolve issues. Worked with Micro Strategy’s business intelligence and self-service analytical reporting tools.

EDUCATION:

Assoc of Science in Computer Science GPA 4.0

Northampton Community College - Bethlehem, PA



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