Quality Control Office

Patrick J. Akai

*******.*.****@*****.***

Cell – 312-***-****

Professional Summary

Dedicated and technically skilled business professional with five years of versatile administrative support using Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently while consistently exceeding expectations. Ability to manage multiple priorities and meet tight deadlines without compromising quality.

Areas of Expertise

Microsoft Office

SAP & Elite Enterprise Applications

Adobe Acrobat X Pro

eCopy PPF Professional

Report & Document Preparation

Meeting & Event Planning

Project Management

Strategic Planning and Execution

Quality Control

Conflict Resolution

Process Improvement

Natural Leader

Work Flow Optimization

Time Management

Employee Training

Team Motivation and Development

Professional Experience

Baker & McKenzie LLP, Chicago, Illinois August 2010 - Present

Records Clerk

Liaison for Chicago Office as a KwikTag Regional Lead.

Improve billing invoice process by 75% by creating innovative approach to procedures.

Participate in weekly regional meetings with regional managers to discuss status.

Oversee daily operations of project paperless which included AP, IP, Billing and other specific timekeeper files.

Manage electronic implementation to timekeeper files.

Manage spreadsheets to analyze productivity statistics.

Create extensive quality control process for electronic methods.

Provide support for timekeepers and back-office operations.

Coordinate with attorneys and back-office users regarding research requests.

Innovative approach to problem solving which maximized productivity.

Assist with after work special events to satisfy our client needs.

Create policies and training manuals when necessary.

Allocate expenses for AP department to determine transaction locations.

Participate in bi-weekly meetings with AP supervisor to discuss status of projects.

Complete monthly audit for KwikTag system.

Run weekly reports to obtain statistics for individual work complete to ensure deadlines were met.

Receptionist

Greet and assist all guests and provide assistance and/or escort to assigned conference room.

Answered phones, transfer calls and take messages.

Scheduled conference rooms (20) and catering requests and communicating needs as taken to conference team.

Coordinated planning aspects of on-site meetings and events including food/beverages.

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