Customer Service Front Desk
Resume:
Shawn M. Farr
Albuquerque, NM 87104 *******@*******.***
Qualifications
- Detailed oriented; excellent customer service skills; communication skills; organizational skills; analytical skills
- Ability to multi-task; problem solve and work well with others; strong interpersonal and teamwork skills; strong worth ethics; self-motivated, safety-conscious, flexible/adaptable and dependable.
- Proficient with MS Word, Excel, PowerPoint, Access and Internet.
- Hands on workplace experience and education in the Criminal Justice field. Education
Central New Mexico Community College, Albuquerque, NM Associate of Applied Science Degree in Criminal Justice GPA: 3.41 Associate of Applied Science Degree in Integrated Studies
- Cumulative GPA: 3.02
COURSEWORK: Criminal Law and Procedure; Report Writing; Juvenile Law & Procedure; Patrol Practices; Community Policing; Correctional Services; Public Policies &Strategies; Rules of Evidence; Criminal Investigations Theory/Lab; Organized Crime and Terrorism; Criminology; OSHA certified. Experience
Hotel Andaluz, Albuquerque, NM
Valet Attendant/Courtesy Patrol, July 2010 " Current Valet tasks: Customer vehicle service. Courtesy Patrol tasks: Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises; Answer alarms and investigate disturbances; Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary; Ensure employees are checking out key and radio equipment properly .
Sheraton Uptown Hotel, Albuquerque, NM
Front Desk Agent, May 2007 - June 2010
Customer service in all areas of hotel; service recovery; general office responsibilities; PBX operation; cash and credit card handling; and fax machine operation.
Probus Security at Sheraton Uptown Hotel, Albuquerque, NM Security Guard, October 2006 - May 2007
Write reports of daily activities and abnormalities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences; answer alarms and investigate disturbances; patrol premises to prevent and detect signs of disturbance and ensure security of doors, windows, and gates of hotel. Jiffy Lube, Albuquerque, NM
Upper Bay Technician May 2004- July 2006,
Part of a team approach to provide customer service in all areas of vehicle maintenance. SHAWN FARR
SHAWN M. FARR
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