Customer Service Administrative Assistant
Resume:
Saquatia Knight
Philadelphia, Pennsylvania
*******@****.*******.***
Professional Summary: As a recent Public Administration Graduate, I am eager to obtain an administrative position where I can maximize my knowledge, skills, and abilities in the challenging environment of the public and nonprofit sector while achieving a high degree of efficiency and effectiveness. I classify myself as a self-motivator who demonstrates strong leadership and ethical qualities. Such qualities are but not limited to the ability to communicate effectively, sufficiently multi-task, and the ability to resourcefully make demanding decisions. In addition, I am detail oriented and extremely ambitious to join an agency/organization in which I can make significant contributions.
Qualifications/Skill Set
MS
Excel
PowerPoint
Black Board/ Smart and wire systems
Internet Search Engines
Directory Listings
Experience
Ross Department Store February, 2014 –March, 2015
Store Protection Specialist Philadelphia, PA
Maintains high level of quality customer service / awareness and protection of company at all times
Ensures proper front end operations are maintained through hands on interaction with customers and associates
Responsible for controlling shortage through compliance with company policy and procedures relating to front end operations, customer service and theft deterrents
Additional tasks and responsibilities as assigned by store management
Philadelphia Housing Authority (PHA) January, 2014 –May, 2014
C.O.R.D. Paid Intern Philadelphia, PA
Develop a multiyear plan for the future operations of the education program
oAssist PHA residents with enrolment into PHA’s School of Education Adult Literacy program
oObserve, evaluate and recommend action plan for increasing program partnerships with local community colleges (Community College of Philadelphia and Cheyney University of PA) and the Mayor’s Commission office of Literacy
oIdentifying measurable performance indicators to evaluate and recommend action plain for retention rate
School District of Philadelphia November, 2013 – Current
NTA/Administrative Assistant Aid Philadelphia, PA Ellwood Elementary School
Oversee and assign guest teacher coverage
Oversee, manage and supervise student admission
Supervise students and cafeteria activities
Assist with main office duties (clerical)
oAttendance sheet collection
oPhone and announcement operator
oPrepare parent notification letters and forms
oOversee student behavior referrals
oSchedule and attend ongoing daily review meeting
Wal-Mart September 2011-May 2013
UPC/Invoicing office Associate Boothwyn, Pa
Strategic planning and Project management
Document control and Audits of hazardous and non-hazardous material
Invoice Audit and Accounts payable
Public Partnership June 2011- Current
Acute Home Healthcare Aid Philadelphia, Pa
Provide in-home care to elderly and/or disabled person
Services include: Bathing, dressing, administer simple prescribed medications and lite housekeeping
Dollar Tree April 2009- October 2010
Assistant Manager Boothwyn, Pa
Deposit/Audits: Counting and disbursing money for store safe and registers as well as making daily bank deposits
Inventory: Documenting, itemizing and labeling merchandise counts from various vendors
Assisting Customers: Helping customers with store information such as merchandise look ups and placing on-line orders
Cashier: Greeting and assisting customers with a friendly and expedited check out and handlings of various currencies
Stocking and Maintain a clean and organized store
Arthur Ash Youth Tennis and Education June 2006 – August 2009
Tennis Instructor Philadelphia, Pa
Plan, organize, and conduct practice and competition sessions
Adjust coaching techniques, based on the strengths and weaknesses of athletes
Keep abreast of changing rules, techniques, technologies, and philosophies relevant to their sport
Evaluate athletes' skills and review performance records to determine their fitness and potential in a particular area of athletics
Monitor athletes' use of equipment to ensure safe and proper use
Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance
Coordinate travel arrangements and transport traveling team to away matches/games
McDonald’s April 2005 – August 2007
Floor Supervisor Philadelphia, Pa
Deposit/Audits: Counting and disbursing money for store safe and registers as well as making daily bank deposits.
Food Preparation: Cooking and prepping food at an expedited rate.
Cashier: Greeting and assisting customers with order placing, along with providing a friendly and expedited check out and handlings of various tenders.
Education: Field of Study: Degree:
Cheyney University Public Administration MPA
August 2012-May 2014
701 Market Street 3rd Floor Philadelphia, PA 19106
Cheyney University Recreation and Leisure Mg. English minor B/S
August 2006 – May 2011
1837 University Circle, Cheyney Pa 19319
Affiliations
Pi Alpha Alpha
Rho Phi Lambda
Magna Cum Laude
References:
Fancina Jones 5yrs Public Partnership Homecare Services 215-***-****
ASM. Terri 4yrs Wal-Mart 267-***-****
Michael Hinson 3yrs Cheyney University of PA 215-***-****
Dr. G., Mudacumura 3yrs Cheyney University of PA/PHA 610-***-****
ASM. Priscilla 2yrs Ross Dept. Store 267-***-****
Contact this candidate