Customer Service Accounting

Summary

High integrity leader, who believes in supporting those around me through respect, education, and willingness to listen.

Enthusiastic employee with interests in business practices, process improvements, auditing, and fraud detection.

Strong finance and accounting background, along with years of customer service experience.

Interested in learning new concepts and practices: Currently learning Six Sigma, and pursuing CFE/CIA certifications.

Thrives under pressure, while still able to meet deadlines by communicating ideas clearly and effectively.

Education

Carlow University

MASTERS IN FRAUD & FORENSICS –2014

University of North Carolina at Chapel Hill

GRADUATE CERTIFICATE ESSENTIALS FOR SUCCESSFUL CROSS CULTURAL BUSINESS - 2013

University of North Carolina at Pembroke

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION - ECONOMICS, 2013

Skills Summary

GAAP

Microsoft Office

Advantage

Brio

Essbase

PeopleSoft

Budget Reporting

Fund Accounting

STAR

Hyperion

Fundware

T2

TMA

Sharepoint

G/L Accounting

AS400

SAP

InDepth

BPS

My Reports

IDEA

Super Reports

Awards

U.S. Department of State Heroism Award - Search and rescue after the bombing of the U.S. Embassy in Nairobi Kenya

Employment History

Arizona State University Facilities Management – Business Operations

ACCOUNTANT 2013-Present

Handle multiple university funding accounts including state and local accounts

Initiated, and implemented process improvements program within the Business Operations department

Created and manage an internal audit program within the Facilities Department

Process 3rd party billings

Prepare, process, and approve complex journal entries

Approve purchasing documents, and purchasing card transactions

Audit/reconcile funding accounts to ensure spending meets university guidelines

Trend and budget analysis

Weekly Reporting of state funded accounts

Assist with budget preparation

University of North Carolina Kenan-Flagler Business School

FINANCIAL MANAGER 2012-2013

Accountable for multiple university funding accounts including state and foundation accounts

Manage Accounting Clerks to ensure expense payments are processed accurately and timely

Approve funding for travel and expense requests for multiple departments

Prepare, processed, and approved complex journal entries

Audit funding account to ensure spending meets university guidelines

Monthly reconciliation of state, foundation, and checkbook accounts

Monthly financial reporting based on department

Process daily check, cash, and credit card deposits

Supervise/Mentor/Train student workers and Accounting Clerks

Duke University 2008-2012

FINANCIAL ANALYST - School of Medicine

Assisted with preparing yearly budget for the School of Medicine

Audit professorships to ensure guidelines and policies are being followed

Audit Gifts and Grants to ensure Duke Ethics are being maintained

Prepare, process, and approve complex journal entries

Audit procurement card statements to ensure spending was appropriate

Updated/created new fund codes and changes to existing fund codes

Prepare, analyze, and reconcile financial reports and accounts

Created budget, forecasting, and other adhoc reports for management

ACCOUNTING SPECIALIST – Graduate School

Worked directly with students, Director of Financial Aid, Deans, and other internal customers within the University

Research and update student financial aid accounts, process student financial award package.

Manage student Conference Travel Fellowship

Initiated, and implemented process improvements along with updating policies within the department

Play key role in preparing yearly budgets for Duke University Graduate School overhead accounts

Prepare, process, and approve complex journal entries

Prepare, analyze, and reconcile financial reports and accounts

Create and distribute financial reports to other academic departments

ACCOUNTING CLERK II – Duke University Hospital

Held key responsibility in the processing of invoices, purchase orders, and procurement card approvals for 30+ cost centers.

Served as main point of contact in finance department for 30+ cost centers

Created financial reports, and monthly/yearly financial books to distribute to upper management

Helped create and manage budgets for 30+ cost centers

Prepare, analyze, and reconcile financial reports and accounts

Processed journal entries, capital requests, and other ad hoc requests

Provided training and presentations to practice managers

Provided support to hospital VP’s, upper management, and departments within Duke

Cintas Corp

ACCOUNTS PAYABLE/RECEIVABLE AND SERVICE SALE REP 2002-2008

Responsible for providing multiple service requirements for customers on my route.

Drove a company vehicle to the customer and evaluated their needs. Used sales techniques to help improve the companies’ professional image with products and services provided by Cintas

Serviced and sold products while always making sure the customer was notably satisfied

Responsible for one third of the customers AR accounts which Cintas serviced

Answered customer questions/concerns in order to find payment solutions to meet Cintas collections requirements

Processed credit memos, adjustments, bad debts, sales credit, daily cash and check deposits

Helped with internal audits on our location to make sure everyone followed company policy

Controlled and tracked purchase orders, verified invoices with goods received, processed all invoices for payment

Contact this candidate