Customer Service Supervisor
Resume:
Flores *
DANIEL S. FLORES
Holyoke, MA 01040-9516
acqn1t@r.postjobfree.com
OBJECTIVES
I am looking to find a position within a company that suites my field of knowledge. I want to have the ability to grow and become an asset to the company and show that I am indispensable. I am a professional and ambitious in all that I do. I have lots of educational and personal experience to help guide me to achieving all that I hope to accomplish. I don't want just another job, I want a career. EDUCATION
New England Tractor Trailer Training School Dates Attended: Sep 2013 - Jan 2014 32 Field Road Licensing: Massachusetts CDL Class A Somers, CT 06071 CDL Defensive Driving Certified
860-***-**** Graduation: January 31st., 2014
University of Maine Dates Attended: Aug 2011- Apr 2012 168 College Avenue Major: Psychology & Anthropology Orono, ME 04469 Minor: Neuroscience & Military Science
207-***-**** Programs: U.S. Army ROTC
Wm. J. Dean Voc Tech High School Dates Attended: Sep 2006 - June 2010 1045 Main Street Field of Study: Health Services
Holyoke, MA 01040 MCAS: Pass
413-***-**** Programs: U.S. Air Force JROTC
QUALIFICATIONS
• Defensive Driving Certified by The National Safety Counsel
• Massachusetts CDL Class A with Endorsements
• Strong team player who can work independently
• Good oral and written communications skills
• Excellent and extensive customer service skills
• Strong computer and internet skills
• Ability to multitask under pressure
• Well organized and detail orientated
• Proficient hands on learner
• Dependable and reliable
Flores 2
EXPERIENCES
Cowan Systems LLC. Oct 2014 - January 2015
4555 Hollins Ferry Road Supervisor: Eric Martinez
Baltimore, MD 21227 410-***-****
Duties: Comply with all FMCSA Rules and Regulations, transport all freight safely and on time to all destinations, file and scan all the correct paper work (bill of laden, fuel correspondences, seal removals, etc.), use of electronic logs accurately and punctually, fueling of the CMV, supervision of loading and unloading, customer service to all receivers and shippers. Stewart Staffing LLC. Apr 2014 - Aug 2014
1500 Main Street Supervisor: Juan Huertas
Springfield, MA 01103 413-***-****
Duties: Comply with all FMCSA Rules and Regulations, transport all freight safely and on time to all destinations, file and scan all the correct paper work (bill of laden, fuel correspondences, seal removals, etc.), use of electronic logs accurately and punctually, fueling of the CMV, supervision of loading and unloading, customer services.
TransAm Trucking Mar 2014 - Apr 2014
15910 S Highway 169 Supervisor: Darren Whitehouse
Olathe, KS 66062 913-***-****
Duties: Comply with all FMCSA Rules and Regulations, transport all freight safely and on time to all destinations, file and scan all the correct paper work (bill of laden, fuel correspondences, seal removals, etc.), use of electronic logs accurately and punctually, fueling of the CMV, supervision of loading and unloading, customer/client services.
Thing5 LLC. June 2013 - Aug 2013
1000 W Columbus Ave. Supervisor: Harry Maldonado
Springfield, MA 01106 877-***-****
Duties: Customer service, hotel reservation handling (creating, modifying, canceling, etc.), use of sales techniques to sell hotel rooms, answering and handling all customer inquiries. Freedom Credit Union Mar 2013 - May 2013
1976 Main Street Supervisor: Heather Brophy
Springfield, MA 01103 413-***-****
Duties: Account handling (i.e. transactions, closings, openings, adjustments), member/customer services, use of sales techniques to sell new accounts such as CD’s and IRA accounts, cash handling and processing.
Flores 3
Walgreens Co. Sep 2012 - Jan 2013
1195 Granby Road Store Manager: Gregory Anzolotti
Chicopee, MA 01020 413-***-****
Duties: Customer service, cash handling, product ordering, inventory, photo technician, stocking shelves, removing outdated products.
Stop & Shop May 2010 - June 2011
228 King Street Supervisor: Deborah Zeitler
Northampton, MA 01060 413-***-****
Duties: Customer Service, scanning purchases, cash handling, bagging groceries, completing customers transactions, assisting customers with every need and product information. CERTIFICATIONS / ENDORSMENTS / MISCELLANEOUS
Defensive Driver Certification HAZMAT Endorsement
Double / Triple Endorsement Tanker Endorsement
U.S. Passport & Passport Card TWIC
REFERENCES
Alexandria Marquez Miguel Rodriguez
733 High Street 99 Bowles Street
Holyoke, MA 01040 Springfield, MA 01109
United States Army National Guard NETTTS
Transportation Division CDL Operator
Edwin Santiago Eric Martinez
82 Tokoneke Road 53 Summit Lock Road
Holyoke, MA 01040 Westfield, MA 01085
Werner Enterprises Cowan Systems
CDL Operator Trainer/CDL Operator
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