Customer Service, Sales, Recruitment, Office Manager

HASAN ALATTAR

Address: Richmond Hill, ON, L*E *V* Cell: 647-***-**** Email: **********@*****.*** HIGHLIGHTS

●7 year’s managerial experience in a post-secondary education. 1 year Immigration office experience. 2+ years in Retail & Operations, 5+ year’s in customer service

●Self initiative/Goal oriented to innovate and work efficiently

●Logical, factual and practical paying attention to details

●Healthy self confidence able to handle any situation

●Strong analytical, problem-solving and communication skills

●Personnel training and development

●Excellent multi-tasking skills

●Great marketing planning and strategist

EXPERIENCE

Jan 2023 -

Sep 2024

Business Development & Office Manager (18 months contract) Amro Immigration Services

Immigration office handling all kind of cases (Main focus on the Middle East)

● Develop a growth strategy focused on profit and customer satisfaction

● Conduct research to identify new markets and customer needs

● Promote the company’s products/services addressing clients’ objectives

● Prepare retainers ensuring adherence to law-established rules/guidelines

Jul 2019 -

Aug 2022

Senior International Student Recruitment Manager (B2B2C) ApplyBoard Inc.

Int. student recruitment platform working in Canada, USA, UK and Australia

● Implement region marketing and recruitment strategies through research and market analysis to maximize international student outreach

● Work with IRCC members to help them build annual strategies and plans to achieve their targets.

Apr 2017 -

Jul 2019

International Student Recruitment Manager (B2B2C)

ApplyBoard Inc.

● Reach out to recruiters in the market and sign them

● Train & Guide partners to improve the quality and volume

● Negotiate terms of engagement, provide training to my network of partners and keep them engaged through regular communication

Jan 2016 -

Apr 2017

International Student Recruiter (B2C)

ApplyBoard Inc.

● Chat with students online (Zendesk) and help them submit their applications

● Help students better understand the Canadian & US education system for a better program selection

Aug 2015 –

Jan 2016

Assistant Executive Director

The Rotary Club of Toronto

Hasan Alattar

Non-Profit Organization. Toronto, Ontario

● Exceeded organizational and attention to details expectations

● Organized Board Meetings & Agenda with zero errors

● Evaluated & summarized new business proposals.

Oct 2015

Poll Clerk

Elections Canada / Federal Elections

● Supervised a polling station and acted as the district supervisor

● Counted & declared the winner for my station with zero errors or mistakes

● Received an appreciation for the hard and perfect work

INTERNATIONAL EXPERIENCE

Sep 2012 –

Jan 2015

Retail & Operations Manager

BEAM WALLET. Dubai, United Arab Emirates

Mobile commerce and rewards platform

● Managing over 800 retail stores in terms of operations, KPI’s, Quality Assurance and Coaching

Jul 2009 –

Sep 2012

Senior Customer Service Executive

THE DUBAI MALL - Dubai, United Arab Emirate

World largest mall with an average of over 70 million visitors a year.

● Handling high profile clients (royal family and rulers household) and acting as a Team Lead to the rest of Customer Service team

2007 –

Jun 2009

Contracts Executive

DAMAC PROPERTIES - Dubai, United Arab Emirates

A leader of luxury real estate development in the middle east

● Coordinate with the Director of Sales and admin team. Maintain Oracle CMS records. General operations reports for the higher management.

2004 – 2007 Customer Service Executive

ETISALAT - Ajman, United Arab Emirates

Semi-Governmental telecommunication company

● Handling customers calls, troubleshoot service errors and Build BlackBerry Knowledge base for staff and the end user in the country.

EDUCATION

2015 Canadian Experience Co Op in Business

Yorkdale Adult Learning Centre – Toronto, Ontario

2013 Business Administration in IT

Skyline University College - Sharjah, United Arab Emirates

2007 Bachelor of Computer Science

Ajman University of Science & Technology - Ajman, United Arab Emirates Note: Ready to relocate if required

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