Sales Customer Service

GORDIE DANIELS

813-***-**** acqmxj@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly talented, results-driven, and motivated senior executive armed with broad-based experience in retail sales, marketing, and business management. Possess stellar qualifications in creating effective marketing strategies and plans to exceed target sales, maximize growth opportunities, and maintain profitable business operations. Utilize out-of-the-box approaches in training and developing employees to foster team unity toward the fulfillment of target goals. Offer proven skills in establishing win-win relationships and addressing diverse customer needs by providing innovative solutions and ensuring utmost satisfaction. Display proven effectiveness to multitask in a fiercely competitive, fast-paced environment with dedication to superior service. CORE STRENGTHS

Business Management and Operations Marketing and Promotional Campaigns

Sales Action Plans Development Continuous Process and Performance Improvement

Outstanding Customer Service and Relations Profit and Loss Management

Product Positioning and Corporate Branding Excellent Public Relations and Negotiation Abilities

Leadership, Training, and Team Building Problem Resolution and Decision-Making RELEVANT EXPERIENCE

SALES REPRESENTATIVE – PODS MOVING AND STORAGE, CLEARWATER FL Describe and sell services, products and promotions to potential, new and current customers while working in the PODS National Call Center. Answer incoming calls; access customer database or other electronic files and/or paper reference materials; update customer records and documents, calls, record action taken, and list any follow-up action required.

*Provide customers with container rental and associated product information, establish quotes and close sales

*Capture all data elements required for the sale and ensure customer understands products and services offered by PODS

*Explain benefits of PODS products to potential customers and apply advanced sales skills to secure the sale

*Solicit information from the customers and evaluate their needs to match our product line to ensure customer requirements are met

*Meet or exceed sales goals

MORNING SHOW CO HOST / PRODUCER WLLD-FM, CBS, TAMPA, FL 2014 – PRESENT

1999–2013

Directed day-to-day operational aspects of the radio show from production, imaging, commercial writing, and script writing. Ensured completion of all task under time constraints. Guaranteed strict compliance with CBS standards and policies. Maintained frequent interaction with the program director to ensure the overall success of the morning show.

Notable Achievements:

Partnered with sales executives to pitch and close sales business resulting in an approximate $3.1M increased revenue

Achieved a 80% closing rate in new and repeat business, establishing a profitable client relationship delivering presentations that won new and increased existing business to drive revenue growth

Played a vital role in completing endorsements, creating commercials, and organizing live appearances

Created informative and entertaining show’s that held a dedicated audience of 350,000 listener’s per hour

Gained comprehensive experience in writing, editing, and conceptualizing radio programming

Project-managed multimedia campaigns; collaborated with clients from concept to production and launch of local, national radio and social media campaigns that routinely exceeded client expectations MORNING SHOW CO HOST / PRODUCER 102 JAMZ WJHM-FM, CBS, ORLANDO, FL 1997–1999

Took full management accountability to the day-to-day operations of the show. Diligently managed a three member morning show to ensure timely completion of all duties, responsibilities and on-air execution. Conceptualized and implemented show ideas toward fulfillment of corporate and station target goals. Demonstrated finely honed attention to detail, as well as excellent organization and communication skills. Notable Achievements:

Exemplified remarkable leadership skills in managing the top ranking morning show

Earned extensive experience in working with the sales and promotions department’s developing programming that meets client's needs, programming objectives and financial goals.

Exhibited superior talents in meeting and presenting programming concepts to clients, sponsors and agencies. DEPARTMENT MANAGER BED, BATH & BEYOND, ORLANDO, FL 1996–1997

Direct and coordinate the day-to-day operational aspects of the Sales Department with a staff of 10 to attain and exceed target goals. Formulate innovative marketing strategies, campaigns, and sales promotions to increase brand awareness and elevate sales.

Notable Achievements:

Exhibited superior talents in performing merchandising and operations for hardlines and softlines

Supported in the formulation and implementation of corporate strategies to improve sales

Ensure proper staffing to establish high standards of customer service

Consistently met and exceeded sales goals and product quotas GORDIE DANIELS PAGE TWO

DISTRICT MANAGER JENNIFER CONVERTIBLES, ORLANDO, FL 1993–1996 Facilitated training managers and sales staff to develop managerial competencies, review monthly productivity, and identify strategies for improvement. Provided expert oversight to the daily retail operations of seven stores within the district. Built and cultivated long-term quality relationships with customers to provide total satisfaction, as well as to generate sales and new business opportunities. Conducted store performance and appraisals of store managers. Provided feedback and development opportunities to increase retention of managers and staff. Trained store managers in techniques to increase sales and output. Performed extensive research on market to establish new strategies. Reviewed previous sales figures to establish and fix projected sales target and initiatives. Notable Achievements:

Displayed unsurpassed management expertise for a staff of 34 to achieve their optimum performance

Increased sales, expanded markets, and promoted business by creating district sales and marketing campaigns utilizing available resources to develop methods and procedures

Developed strategy and administered local and general policies, as well as coordinated promotion, pricing and placement throughout the district

Forged highly motivated team of managers who achieved established financial plans, sales goals, and customer service objectives

Closely monitored sales report and individual performances to achieve individual targets

Increased average store sales from 800k to $1.5M within 10 months AREA SUPERVISOR HUNGRY HOWIE’S, ORLANDO, FL 1991–1993 Assessed individual restaurant operations to fulfill corporate goals. Maintained frequent interaction with clients to provide prompt responses to inquiries concerning products and services, as well as to address and resolve complaints under time constraints.

Notable Achievements:

Played a vital role in designing and directing marketing campaigns for the restaurants

Proposed innovative recommendations for improvements in procedures, products, and quality to the director of operations

Simultaneously managed five stores in the Orlando market

Amplified district sales from $29K per week ($1.5M per year) to $57K per week ($2.9M per year) within a period of nine months

OTHER EXPERIENCE

PERFORMER PERFORMERS STUDIO WORKSHOP, TAMPA, FL 2011–Present EDUCATION AND CERTIFICATION

BACHELOR OF ARTS IN MASS COMMUNICATIONS

University of Central Florida, Orlando, FL

Relevant Coursework: Communications Law, Writing for Radio and TV; Public Speaking; Broadcast News; and Media Ethics Certification from American Career Institute, Orlando, FL: 1997 Full Sail Center For the Recording Arts, University of Central Florida, Orlando, FL: 1996 TECHNICAL PROFICIENCY

Vegas Pro, Cool Edit, Selector, Microsoft Office Suite

Contact this candidate