Customer Service Supply Chain
Resume:
Sandi Johl
Tel : 416-***-**** E-mail : *********@*******.***
mailto:: *****.******@*********.**
OBJECTIVE
Obtain a position that will utilize my education, strong organizational skills, and ability to collaborate with multidisciplinary teams.
SKILLS
Exceptional at multi-tasking with a keen awareness for detail.
Outstanding communication and organizational skills.
Recognized strengths in account maintenance, problem-solving and time management.
Skilled in planning/implementing procedures and systems to proactively resolve problems before they arise.
Solid computer skills, EDI, Ms Word, Lotus Notes, SAP, Satt-store, I-Trade and JD Edwards.
Ability to solve interpersonal issues within the team members.
Customer Service focus, hands-on attitude.
Progressive leadership experience within multiple segments of organizational supply chain.
PROFESSIONAL EXPERIENCE
Treasury Wine Estates (Toronto, Ontario) Feb 2013 – present
Customer Fulfillment Representative
Key Highlights:
- Process all Treasury Wine Estates customer orders including, Liquor Boards across Canada and Consignment orders manually and through EDI. - Meet or exceed service level agreements with excellent time and accuracy results, supporting the achievement of perfect order metric goals.
- Prepare and forward domestic and direct import shipping documents, such as invoices, customs documents to freight forwarders.
- Consult and coordinate product availability and vessel bookings with customer service staff in Australia, New Zealand, UK and Italy.
- Working cross functionally with other departments within supply chain to ensure functional and financial objectives are met or exceeded.
Arla Foods (Concord, Ontario) May 2008 – April 2012 Acting Customer Service Manager/Order Desk Team Leader
Key Highlights:
- Managed and lead customer service team in the day to day activities including order entry, liaison with buyers and internal customers, logistics, processing all credits and sales reports.
- Managed a team of six customer service representatives, while providing coaching, ongoing professional development and training through weekly, monthly and quarterly dialogues and performance reviews.
- Improved department order entry rate by 70% to less than 0.03%.
- Initiated, developed and implemented the Standard Operating Procedures and Business Continuation Plan for the department.
- Successfully managed $250k budget and reduced department spending.
- Worked cross-functionally with Sales and Credit departments to reduce A/R Balance Outstanding by 25%.
- Developed and implemented new hire training manual in order to provide new employees with required tools for success.
- Responsible for Daily Fill Rate and Customer Fill Rate reports and analysis for Sales team and VP’s.
- Responsible to work closely with Logistics department and external suppliers to ensure timely delivery of orders and prevention of shortages.
Ontario Blue Cross (Etobicoke, Ontario) June 2005 – May 2008 Senior Customer Service Administrator
Key Highlights:
- Set up clients with travel and health insurance.
- Advised clients of health care packages and taking applications over the phone.
- Handled claims and administration inquires, for individual health policies.
- Created spreadsheets, charts, and PowerPoint presentations, for our brokers to sell our products to future clients.
- Managed inventory of supplies for broker’s kits.
FORMAL EDUCATION
Certificate in Managing and Supervising People, SkillPath
Travel Certificate, Nationwide Travel College
General Studies, William Aberhart High School
References Available Upon Request
Contact this candidate