Manager Customer Service
Resume:
TROY M. SHELTON
*** ******* ***., *********, ** *7388, ********@***.***, 931-***-****
Objective
Obtain a Parts Dept. Sales Associate position with your company, where my experience can be best utilized to improve customer satisfaction and promote company profitability.
Summary of Qualifications
Self-motivated, organized individual skilled in creating plans to achieve project goals; able to successfully communicate with diverse audiences; dedicated team player, committed to providing high quality support and training.
Work History & Responsibilities
01/2014 – 03/2015 Business Solutions Consultant Dataset,Inc Alpharetta, GA
As a Business Solutions Consultant for Dataset, Inc., I traveled to various car dealerships and service centers across the country and trained service department personnel on the uses of the ADP/CDK fixed ops DMS. This training included personalizing the system to fit the needs of the client and basic service software utilization.
Provided support for ADP/CDK clients during systems upgrades in all departments. Managed all issues and concerns while onsite by communicating with project managers and IT support and ensured that the system performed properly for the client before completing the project.
Provided consulting to car dealerships that wanted to implement “best practices”.
Provided daily and weekly reports to Dataset, Inc. supervisors and ADP/CDK project managers to update and keep them informed of all aspects of the install or upgrade.
05/2013 – 01/2015 Flooring Specialist Lowes Home Improvement Tullahoma, TN
Assisted customers with their flooring needs
Answered customer’s questions and make suggestions
Inform customers about the different programs that Lowes offers: MyLowes, Installation services, Lowes credit, etc.
05/2011 – 08/2012 Parts Manager, Service Manager, Internet Sales Manager, STARS Coordinator, & Auction Coordinator Thompson Ford Tullahoma, TN
As a STARS Coordinator for Thompson Ford, part of my job was to monitor and advise all training for all dealership personnel. This included making sure that all personnel had the minimum requirements set forth by Ford Motor Company to remain certified.
My duties as a parts and service manager at Thompson Ford was to provide parts to both customers and service techs in a timely manner, control inventory, process returns, work with various vendors and wholesale clients, acted as a service advisor as needed, consulted with parts and service personnel, process warranty claims, monitored sales and tech hours, maintained all service files, provide friendly and attentive customer service, and handle any complaints as needed.
02/1996 – 03/2011 Production Specialist/Operating Tech Bridgestone/Firestone Morrison, TN
As a Production Specialist for Bridgestone/Firestone, I was assigned the task of training new employees on the quality and safety processes of building a tire.
10/1990 – 02/1996 Assistant Manager Sam’s Club Murfreesboro, TN
As an assistant manager for Sam’s Club, I managed the various departments that I was overseeing, trained new employees on the different requirements in each one of those departments, and assisted in hiring.
Education
1989 – 1990 – University of Arkansas at Little Rock, General Studies
1990 – 1991 – Arkansas College of Technology, Electronics
Other Experience
Owned and operated Mitchell Equities, Inc., providing low income housing to renters. Negotiated all real estate deals as president of the corporation, using various forms of financing to secure real estate, managed 14 properties/ 30 units, and performed all management and maintenance responsibilities.
Volunteered as a baseball coach for 10 years, including little league, middle school, and high school. Also provided one on one pitching instruction using video analysis to observe the mechanical aspects of pitching to help players achieve their maximum potential.
Business Addresses and Dates of Employment & Position Held
Jan. 2014 – Mar. 2015 - Business Solutions Consultant - Dataset, Inc., 145 Nobel Ct, Alpharetta, GA 30005, 678-***-****. Contact: Vicki Hufford
May 2013 – Jan. 2015 – Flooring Specialist – Lowes Home Improvement, 2211 N. Jackson St., Tullahoma, TN 37388, 931-***-****. Contact: Ron Daley
May 2011 – Aug. 2012 – Parts Manager, Service Manager, Internet Sales Manager, STARS Coordinator, and Auction Coordinator – Thompson Ford, 1106 E. Carroll St., Tullahoma, TN 37388, No longer in business.
Feb. 1996 – Mar. 2011 – Production Specialist, Operating Technician – Bridgestone/ Firestone Warren County, 725 Bridgestone Drive, Morrison, TN 37357, 931-***-****. Contact: Vergil Norrod
Oct. 1990 – Feb. 1996 – Assistant Manager – Sam’s Club, 125 John R. Rice Blvd, Murfreesboro, TN 37129, 615-***-****.
References
Phillip Davis
Friend and former co-worker
Former Union President at USW Local 1155
Currently retired
Ronny Rexrode
Former supervisor at Sam’s Club
Current district manager for Murphy USA
*******@*****.***
Vergil Norrod
Former supervisor at Bridgestone/ Firestone
Robert North
Former supervisor at Thompson Ford
Current GM at Shelbyville Automotive
Julie Toms
Former co-worker
Current HR Manager at ABM Government Services
*****.****@***.***
Contact this candidate