Service Technician Maintenance
Resume:
Derrick H. Moreau
address:
Pyatt, AR 72672
*******@***********.***
EDUCATION: Industrial Electronics Technology
Louisiana Technical College, Cottonport, Louisiana
Courses taken include:
Comprehensive A/C, D/C, and Transistor Circuits
Digital Electronics (Microprocessors)
Computer Systems and Interfacing
Electronic Troubleshooting
Computer Peripherals
Voice and Data Cabling
Computer Maintenance
EXPERIENCE: JO Computers, 2000 – Present
Owner / Operator
• Over 15 years of experience working with the public in residential and business computer and IT services, maintenance and repair. Performed many roll outs large and small. Represented many companies, through contracts, while adhering to the Scope of Work in detail.
HP – Kraft Foods Onsite Support Technician, 2013 – 2015
• Support over 150 users onsite and 40 remote users with Windows Enterprise based OS. Support and maintain onsite servers, AP’s, and Exinda devices. Support all user based devices for connectivity on Kraft network.
Contract Service Technician, 2004 - Present
Muratec
• Troubleshoot, repair, and maintenance of all brands of laser printers.
Contract Service Technician, 2011
Social Security Administration
• Installed numerous Lexmark printers at SSA working with onsite IT department configuring new IP addresses for printers.
• Troubleshoot IP conflicts and train staff.
Contract Service Technician, 2011
US Army, Dallas, TX
• Install Ebox for new router placement, extend cabling for routers, install new routers and conduct site surveys.
Contract Service Technician, 2010-2011
GGE Techs, Holland, OH
• Maintain, repair and troubleshoot Cisco network routers and switches and servers.
Contract Service Technician, 2010-2011
World Link Intergration, Lake Forest, CA
• Perform site survey and installation of new Cisco routers, switches and WAP’S for University of Phoenix.
Contract Service Technician, 2010
Intellectual Technology Inc.,
• Install, troubleshoot and repair, as needed, Datamax E Class Mark II registration printers.
• Train personnel on proper loading and handling of new printer
• Troubleshoot and resolve IP conflicts.
• Maintain service of printers
• 90 sites / 1 state completed.
Contract Service Technician, 2010-2014
Dollar General Corporation
• Deinstall old POS and install new IBM POS, monitors, and pin pads.
• Troubleshoot and repair Cisco switch and POS system as needed
• 2000 stores / 22 states completed.
Contract Service Technician, 2000-2010
NDI/Chase Bank
• Maintain, repair and troubleshoot Cisco network routers, switches and servers.
Contract Service Technician, 2008-2009
Dollar General Corporation
• Install, troubleshoot and repair new HP computer, all in one printer, and Cisco switch.
• Install Cat 5E from front register to office area for new computers.
• 5000 stores / 22 states completed.
Contract Service Technician, 2007-2008
AT&T
• Install numerous printers onsite at AT&T locations, assigning IP addresses and troubleshooting IP conflicts.
• Train staff
• Deinstall old printers and pack for shipment.
Contract Service Technician, 2004-2006
Rite Aid Pharmacy
• Deinstall all Kodak kiosk including thermal photo printers and install new Fuji kiosk with thermal photo printer.
• Troubleshoot, and repair photo printers as needed.
• 200 stores / 3 states completed.
Contract Service Technician, 2000-2004
Circle K Stores
• Extend Dmarc to store office.
• Convert stores from dial up to DSL upgrading store to juniper switch.
• 100-stores / 1 state completed.
CERTIFICATIONS
Wireless Technology Certification
Dell Management Deployment Tech Lead Assessment
Avaya Voicemail Systems
Z Boost Certified Installer
NCR POS
Fujitsu POS
Datamax
Intermec
Sato
Zebra
Avery Dennison
Kodak / Fuji Thermal Printers
Company specific certifications (ie, Maurices, Starbucks, CoreTechnology)
Numerous Color/Laser, Mono Laser and All-In-One printer certifications
CTS – Basic Electronics Technician
HP Wireless Networks
HP D2D
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