DEYAN NENKOV

**** ****** **, ****** ******, NC 27592

Cell: 484-***-**** acqm7v@r.postjobfree.com

SUMMARY

Experienced A+ and Dell Certified System Administrator, with customer service and finance background, with passion for growing business and the ability to combine IT and Finance to complete the task in hand.

HIGHLIGHTS

A+ Certified

Dell Certified

Budgeting and resource management

Forecasting specialist

Decisive

Collaborative

Knowledge of Product Lifecycle Management

Project tracking

Hardware and software upgrade planning

Enterprise platforms

ACCOMPLISHMENTS

Successfully trained 80 employees to use new operating system.

Reduced the incidence of IT issues by 85% throughout the school

Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.

Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless equipment.

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

EXPERIENCE

SOFTPRO INC

RALEIGH NC

Technical Service Analyst 06/2015 to Present

Initiated appointments for SoftPro upgrade from different versions of software

Used Remote tools to troubleshoot and upgrade customers such as Online Support and GoTo Support

Analyzed clients hardware and software for compatibility with SoftPro software.

Responded to all client requests for technical support and appointments by phone and email.

Used tools such as Clientele to document every upgrade and troubleshooting call.

EWLYN INC

Media, PA

Service Desk Technician IV 11/2014 to 05/2015

Analyzed software, hardware and network systems for various transmission systems.

Maintained company servers, computers, printers, cables and other equipment.

Analyzed complex computer systems to assess vulnerability and risk.

Responded to all client requests for technical support by phone, email and the inter-office chat service.

Diagnosed network problems involving a combination of hardware, software, power and communications issues

ARCHDIOCESE OF PHILADELPHIA

Springfield, PA

School Technology Director

Prepared and presented technical proposals for the President of the school.

04/2013 to 11/2014

Worked with the administration to analyze computing and network needs and installed appropriate solutions within the school's budget.

Served as operating system expert, providing technical support for entire school

Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Installed and supported over 200 Microsoft Windows Computers in Active Directory.

Assistant General Manager

RUDY'S ITALIAN BISTRO

Newark, DE

10/2012 to 03/2013

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Scheduled and directed staff in daily work assignments to maximize productivity.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Checked the quantity and quality of received products

COMCAST CABLE

Newark, DE

Customer Technical Support

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Processed an average of 55 inbound and outbound technical support calls.

Provided thorough support and problem resolution for customers.

Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

MEDICOM LTD

Sofia, Bulgaria

11/2010 to 07/2011

Customer Technical Support 06/2002 to 07/2004

Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Built and maintained successful relationships with service providers, dealers and consumers.

Acted as primary contact for computer hardware and software problems, as well as network emergencies. Configured and installed routers, switches and wireless controllers.

EDUCATION

CompTIA A+ Certification March 2015

Dell Certification December 2014

Laptop, Desktop and Chromebook Certified

MASTERS OF BUSINESS ADMINISTRATION: FINANCIAL MANAGEMENT June 2012

GOLDEY-BEACOM COLLEGE, Wilmington, DE, USA International Relations coursework

Minor in Economics

Advanced coursework in Business Administration

BACHELOR OF BUSINESS ADMINISTRATION: INTERNATIONAL BUSINESS MANAGEMENT July 2010

GOLDEY-BEACOM COLLEGE, Wilmington, DE Coursework in Marketing and Advertising Coursework in Finance and Accounting

Coursework in Economics

Coursework in International Finance, Statistics and Microeconomics

ASSOCIATE OF SCIENCE: COMPUTER INFORMATION SYSTEMS May 2009

GOLDEY-BEACOM COLLEGE, Wilmington, DE, USA Coursework in Operating Systems and System Programming

Coursework in Computer Architecture and Programming on Parallel Architectures

Coursework in Computer Networking and Information Technology

Advanced Mathematics coursework

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