TORAL P. PATEL

**** ******* **** *****, *** Antonio Texas 78230 Phone: 210-***-**** Email:acqlx8@r.postjobfree.com SUMMARY

Seeking an opportunity where my skills in working with program management, client engagement and operations can be translated into developing/improving strategy, processes, people and profitability.

Several years of program management experience: Consultative selling, conducted diagnostics, transitioned processes, managed contracts, developed deep relationships with clients, increased revenues through farming by 25-30% and managed USD 2mil in revenues.

Operations Leadership: Doubled team size in two years. Improved productivity by 200% and quality by 40%. Turned around operations with a poor performance to meet client expectations.

Over 12 years of business experience of which nine years have been with Start-ups and early stage companies: Currently working with early stage growth focused retail companies from concept/vision to execution. Founding Partner at Aspire, a social entrepreneurship initiative which came into being with a view to address India’s challenge on talent availability and employability. Founding Member of the WNS Knowledge Services team. EDUCATION

Master of Business Administration (Finance) Bentley School of Business, Waltham, USA --- August 1999 Bachelor of Arts (Economics) Sophia College, University of Bombay, India --- May 1996 WORK EXPERIENCE

Tori Group, San Antonio, Texas: Consultant (01/13 – Present) Currently working with growth focused start-ups in the retail space. Responsible for all facets of the engagement – Marketing, Branding, Sales, Merchandising, Analytics, Pricing, Staff Training, Legal, Fiscal management and Store Operations. Tyche, Mumbai, India: Partner, Business Consulting (06/09 – 11/11)

Led the organizational re-development project for a boutique CRM firm to target a 40% year on year FTE growth.

Business strategy and implementation for a leading recruitment firm. Inventurus Knowledge Solutions, Mumbai, India: Director, Legal and Business Research (11/08 – 06/09)

Managed the Legal and Business Research unit -Reported to the Chief Operating Officer of the company and led a team of over 30 analysts. Turned around operations with a poor performance and low morale to meet client expectations.

Assisted with business development efforts: Identified potential business opportunities, conducted diagnostics, prepared marketing collaterals, assisted in preparing sales plans and participated in sales pitches and pilot projects. Aspire Human Capital Management, Mumbai, India: Founding Partner (04/07 – 11/08)

Reported to the CEO and was part of the core team that designed the business plan and secured funds over USD 4mn.

Worked closely with the technology team to define/design the supply chain software and website to provide a robust MIS and scalable program.

Established the West India territory for sourcing candidates - recruited and trained the team, assisted in marketing efforts, built relationships with colleges and other institutes, participated in career fairs.

Set up the program management and business development function.

Developed the sales strategy, pipeline and proposals for several IT, ITES, Financial Services and Retail players.

Developed and promoted a wide range of products/ services using a consultative approach.

Assisted in closing several clients – potential annual revenues from USD 400 – 500K.

Active member of the Aspire Organizational Committee for Skills World 2008. WNS Global Services, Mumbai, India: Associate Vice President, Knowledge Services (1/04 – 03/07) Program Management: Responsible for contract management, transitions, revenue responsibility and client relationship management.

Increased revenues by 25%-30% and managed over USD 2mil.

Conducted diagnostics and transitioned processes in the area of business and financial research.

Collaborated on business development efforts.

Co-ordinated pilot projects - investment banking, equity research and industry overviews. Operations: Led three new processes in the business and financial research unit, and brought them to a steady state of operation. The process involved team management, service delivery responsibility, workflow management and client relationship management.

Instrumental in managing and growing the team to 45FTEs from 23FTEs (Doubled revenue). Overall managed 55FTEs.

Set up processes/initiatives which resulted in improving productivity by 200% and quality by 40%.

Consistently received a Voice of Customer score of over 8/10 (amongst the highest in the division).

Negotiated a price increase to the tune of 10%.

Optimized business model to combat rising salary cost. Intraventure, Mumbai, India: Project Manager (12/01-12/03)

Managed a team that was responsible for investment presentations, reports and investment solutions across industries with a view to soliciting funds with an average deal size of USD 4 mil.

Process involved compiling and analyzing financial data, market research, understanding business plans and interacting with the top management.

Kotak Securities, Mumbai, India: Financial Analyst (12/00-12/01)

Assisted in fundamental analysis of banking stocks - financial modeling, valuations and research.

Collaborated team effort to collate and analyze the impact of new accounting standards, policy changes and the changing macroeconomic environment on different sectors of the economy and the securities market.

Worked on several theme pieces as part of the strategy bi-weekly product --- compiling and analyzing statistical data on inflation, interest rates, exports, company level restructuring etc. AWARDS/LEADERSHIP

Aspire Human Capital Management, Mumbai, India: Founding Partner Received the Award for “Bringing Aspire to Light” (2008). WNS Global Services, Mumbai, India: Associate Vice President, Knowledge Services

Hired as Senior Associate (2004); promoted to Senior Manager (2005) and Associate Vice President (2007).

Awarded the Outstanding Achievement Award (2004).

WNS High -Achievers CEO’s Gold Award (2005).

WNS Knowledge Service High- Achievers Award (2005). Bentley’s India Alumni Club: Co-President (2001 to 2011)

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