JOSHUA HOFFMAN
Bentonville AR 72712
acqlvi@r.postjobfree.com
SUMMARY
Professional Network Administration with 2+ years experience applying hardware and software installation, administration, and configuration to support a growing business. Adept in communicating with technical and non-technical audiences.
PROFESSIONAL EXPERIENCE
COMMERCE REAL ESTATE SOLUTIONS, SALT LAKE CITY, UT UNITED STATES
IT Administrator / Technical Support, Sep 2013 – June 2015
Created user accounts and mailboxes in a Windows 2012 / Exchange 2010 environment.
Configured SonicWALL VPN client to allow remote access
Helped users purchase and configure new hardware – computers, tablets, & phones.
Administered Avaya Communication Manager VoIP system using ASA
Administered voicemail system using Exchange Unified Messaging
Experience with ActiveSync
Migrated 100+ users from Windows XP to Windows 7/8 computers
RECREATION INSTALLATIONS, LLC, KANSAS CITY, MO UNITED STATES
Installer, Apr 2013 – July 2013
Installed, moved, modified, and repaired above ground back yard playsets.
SCL HEALTH SYSTEMS, LENEXA, KANSAS UNITED STATES
Helpdesk Technician, Feb 2012 – Oct 2012
Perform remote support with multiple applications – Ultra VNC, Altiris, & Windows RMD.
Use multiple ticketing systems – FrontRange IT Service Management.
Use Active Directory to unlock user accounts, reset password and create user accounts, OUs, and Distribution List.
ISPN INC, LENEXA, KS UNITED STATES
Internet Helpdesk, Aug 2010 – Feb 2012
Performed DSL, Cable, Wireless, Fiber, and Dial-up troubleshooting by checking physicals and cyber settings in end users PC, Router, and Modem
Assisted end users with performing CMD commands such as ipconfig & ping.
SILPADA DESIGNS INC, LENEXA, KS UNITED STATES
Receiving Clerk, Nov 2005 – Mar 2010
Overlooked and maintained all inbound inventory of supplies and miscellaneous items.
Acquired, distributed, and stored supplies. Investigated supply issues using Radio Beacon.
EDUCATION
CENTRIQ TRAINING, LENEXA, KS UNITED STATES
Network Administrator Program, September 2010
Installed and supported Windows 7/2008 in virtual environment.
Installed, configured, managed, and maintained hardware.
Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem Solving, and Teamwork.
OSAWATOMIE HIGH SCHOOL, OSAWATOMIE, KS UNITED STATES
Graduated 2004
CERTIFICATIONS
A+ Certified
ADDITIONAL SKILLS
Windows 7 client support and domain integration.
Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
DHCP, WINS, RRAS, IPSEC, TCP/IP