Customer Service Sales

Jessica Hinote

Great Multitasking

Huntsville, AL

******************@*****.*** - 256-***-****

I have had eight years customer service, and almost three years retail banking and teller experience. I also have experience with Microsoft word, excel, and power point. I'm very eager to learn something new. I am a great team player and know how to work as a team to achieve certain goals and expectations of my career. I also work very well under pressure, and I am great at multitasking. Authorized to work in the US for any employer

WORK EXPERIENCE

Retail Banker II

Woodforest National Bank - Huntsville, AL - October 2012 to Present Responsibilities

Open new consumer, and business accounts, file disputes, process transactions. Run capture, and all the work. Pull cash balancing reports every morning. Market to the public inside and outside of the company. Answer phone calls to assist customers with everyday questions, and concerns about their accounts. Balance vault at the end of the night, along with western union transactions, and complete cash advances on debit cards. Accomplishments

I have received top retail banker 2 times, and won a couple other friendly competitions that we would have on a daily/weekly basis. Also I have had among the top reviews given. Skills Used

Mathematics, customer service, and marketing strategies. Secretary

Sledge Body Shop - Huntsville, AL - December 2011 to August 2012 Responsibilities

Answering multiply lines. Maintaining office duties such as: filing, processing in new vehicles. Keeping records current with each customers file, taking photos when the vehicles came in to keep on file. Scheduled appointment for customers to bring their vehicles in for repairs. Processed parts tickets for each vehicle, and stay in contact with the insurance providers to keep them up to date on repair, and cost on the repair and parts. Accomplishments

Kept order, and organization.

Skills Used

Customer service, Filing, and Scheduling

Server

Wintzell's Oyster House - Huntsville, AL - February 2010 to October 2011 Responsibilities

Took customers’ orders, ran food to my tables, fixed drinks, and rang in orders to the kitchen. Used the POS system.Trained new employees.

Accomplishments

Won two ‘Commit Card Contest’ (this was where the customers filled out a card on how their service was) also had several regulars that requested me.

Skills Used

Sales, Customer service, and teamwork

Receptionist/Service Cashier

Clayton Chevrolet - Arab, AL - May 2007 to December 2009 Responsibilities

Answered multiply lines, transferred calls from main line to cell phones.Filed all customers tickets from service work. Charged out all warranty work to GMAC, and balanced a drawer of all the cash taken in throughout the day.

I sent out statement on all charge accounts, and I was the last person the customer would see before they left the service department.I also filed bill of sales, and for titles on sold vehicles. Accomplishments

Caught all incoming calls, and took messages for a motivated sales staff. Skills Used

Multitasking, Customer Service, and Filing

Customer Service Representative

Frogg Toggs - Arab, AL - April 2006 to May 2007

Responsibilities

I called different vendors to try to get them to carry the product. Placed orders for customers.

Dealt with customers problems with their outerwear. Helped customers with sizing on their rain suit, helped them pick which suit would better fit their life style. Worked with Dick’s Sporting Goods, Bass Pro Shop, Gander Mountain, and to the general public. Accomplishments

Great communication skills, and a very friendly attitude. Skills Used

Customer Services, and Sales.

EDUCATION

Paralegal

Calhoun community college - Huntsville, AL

2011 to 2012

Arab high school - Arab, AL

2001 to 2005

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