Sales Customer Service
Resume:
Anabelle Garay
Wesley Chapel, FL 33545
*******@*******.***
PROFILE Bilingual (English/Spanish) professional with more than 15 years of successful experience in administrative management, sales support, training, motivation and supervision of customer service professionals with recognized strengths in:
- Account maintenance - Office management
- Sales support - Enhancing customer relationships
- Supporting senior managers - Improving account profitability
- Developing custom training programs - sales and administrative
- Building relationships between the company and the client EXPERIENCE MITEL Networks (2008 - Present)
Sales Administrator
- Provide administrative sales support to the General Sales Manager, including preparation of proposals, publishing sales materials, and collecting, analyzing and presenting sales data delivered Sales Representatives
- Manage administrative functions of office supporting the sales, operations, technical and installation departments of MITEL's Regional Office in Tampa
- Sales contract administration, including database management, sales reporting, validation, compliance and accounting
- Coordinate training programs and sales presentations, including company's "Lunch-n-Learn
- Provide human resources support to office, including on-boarding, business orientation and submission of payroll reports
Simmons Company (2002 - 2008)
Sales & Operations Assistant
- Executed selling strategies to in-house accounts
- Supported SAM's by developing sales training programs, account analysis and pricing
- Communicated with Manufacturing Department to verify compliance of shipments and support needs
- Based on extensive product knowledge, instructed clients in product specific features to meet consumer needs
- Quickly and effectively solved customer concerns
- Entered and maintained all Puerto Rico plant pricing
- Responsible for ordering dealer POP materials
The Pillsbury Company, Inc. (1996 - 1999)
Sales & Customer Support Administrator
- Coordinated marketing and promotional activities with advertising agency. Evaluated advertising campaigns
- Prepared products forecasting
- Participated in the development of Marketing Plans and Business Reviews (trade and distributors)
- Conducted market research and analysis
- Provided customer service and support (trade, distributors, consumers) B. Fernndez & Hnos. Inc. (1994 - 1995)
Marketing Intern
- Prepared product presentations to sales force and clients
- Prepared product forecasting
- Coordinated promotional activities with advertising agency and promotional agencies
- Evaluated and analyzed promotional results
- Developed strategic business planning and distribution analysis EDUCATION University of Puerto Rico
& SKILLS Bachelor's Degree in Business Administration Major: Sales and Marketing
Excellent proficiency in MS Office: Word, Excel, Powerpoint, Publisher and Outlook; Oracle Databases Bilingual - English/Spanish
References Available Upon Request
ANABELLE GARAY
SALES & ADMINISTRATION
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