Debbie L. Swedburg

**** **** ****** ******, *******, CA. 92801 C: 714-***-**** H: 714-***-**** acqlkw@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with a background in training and testing, who possesses excellent communication, analytical and problem-solving skills.

SKILLS

Proven ability to maintain confidentiality

Works independently with limited supervision

Ability to communicate effectively with various levels of internal and external customers

Customer service oriented

Excellent time management skills

Microsoft Word, Excel, salesforce, Oracle Database management

WORK HISTORY

MSC Software Corporation, Costa Mesa, CA.

Manager of Contracts Administration Specialist Team, Apr. 2003 – Jan. 2014

Train and oversee staff on correct procedures for contract preparation, order entry and billing.

Interacted with all levels of internal and external customers as primary liaison and resolution, as needed, for department.

Presented procedural changes to sales staff and senior management at quarterly sales meetings.

Oversee Partner and Reseller Programs.

Trained new and existing employees on various quoting tools and proper use of CRM system in person or through web conferencing.

Track and compile forecast data.

Responsible for keeping end user documentation updated for various tools as they were implemented and updated.

Worked with IT to create test scripts for changes and enhancements to various software tools.

Performed testing as Subject Matter Expert - from Conference Room Pilot (CRP) through User Acceptance Testing (UAT).

Sales Administrator, Major Aerospace Accounts, Jan. 1997 – Mar. 2003

Managed software contracts and other related documents for Major Aerospace accounts.

Assisted account managers and sales director in quote and proposal preparation.

Provided customer support including follow up phone calls and e-mail.

Track quote and forecast all client renewals.

Client Contracts Processing and Financial reporting, May 1991 – Dec. 1996

Enforce procedures for accurate contracts, order entry and billing.

Tracked financial results used in sales commissions and calculating royalties monthly.

Worked with billing and collection departments in troubleshooting and problem resolution.

EDUCATION

High School Graduate