Director of Operations Medical Practice Manager

Healthcare Management, Operations, and Consulting

Qualifications Profile

Highly dynamic, motivated, and goal-oriented professional, offering strong qualifications honed from more than 10 years of progressive experience in providing astute leadership to organizational operations in a wide variety of business settings.

Adept at coordinating and overseeing operational systems associated with the provision of healthcare services in conformity with the legal parameters of regulatory agencies and organizational requirements. Effective at demonstrating exceptional planning, prioritizing, and goal-setting aptitude; readily contribute to achieving positive outcomes and meeting the vision and cultural expectations of organizations. Armed with outstanding decision-making skills to ensure adequate provision of staff, equipment, materials, and supplies. Proficient with Microsoft Office Suite (Excel and Word), Internet Explorer, Electronic Medical Record (EMR), EPIC, Athena, NextGen, Sage, and Centricity systems.

Areas of Expertise

Turnaround Management

Business Development

Financial Analysis and Budgeting

Marketing and Public Relations

Client Relationship Building

Regulatory Compliance

Human Resources Functions

Project and Program Management

Strategic Planning and Implementation

Leadership and Cross-Functional Collaboration

Professional Experience

Children’s Health Alliance, Portland, OR

Contract Manager/Consultant 2015–Present

Perform wide range of tasks including contract administration with health plans and vendors and delivery of consulting services on operational, billing, and coding issues, and denials management.

Demonstrated excellent skills in initiating a denials management program; updating Health Insurance Portability and Accountability Act (HIPAA) compliance; and developing a credentialing training program.

Metropolitan Pediatrics, Beaverton, OR

Clinic Manager 2013–2015

Assumed full responsibility in overseeing clinic operations with 10 pediatricians, a psychologist, and 32 staff.

Played a key role as chair of the Quality Committee for all metropolitan pediatrics.

Rendered astute direction to meaningful use, ICD 10 conversion, and EMR modifications.

Earned qualification for the STAR program with the state; successfully achieved Tier 3 Medical Home/meaningful use.

SW Family Physicians Tigard, OR

Clinic Manager 2011–2013

Held accountability in handling clinic operations with 17 primary care providers; along with Medical Spa and Physical Therapy Staff of 55 employees.

Drove key efforts in decreasing accounts receivable from $1.2M to $200K; while increasing Medical Spa and Physical Therapy production by 70% as well as weight loss program by 60%.

Initiated the development of profitable new service lines, Medical Spa and Physical Therapy.

Sunset Medical Practice, Portland, OR

Clinic Manager 2004–2010

Took charge of supervising all aspects of clinic operations with 10 primary care physicians and 35 staff.

Pioneered the establishment of an in-house Billing Department; along with the conversion of recording processes from paper to digital version (EMR).

Brought significant increase in company revenue by 50% for excellent performance and professionalism.

Played a key role in transitioning an underperforming business by increasing profitability.

Earlier Career with Highlights

Kaiser Permanente, Portland, OR

Clinic Director 2002–2004

Acted as the driving force behind the reduction of surgical outsourcing by 70%.

Oregon Health Sciences University, Portland, OR

Clinic Manager 2001–2002

Established a reputation by achieving the perfect JCAHO survey

Extendicare Milwaukee, WI

Regional Director of Operations 1993–2001

Leveraged excellent skills in attaining 100% scores on state surveys.

Education and Credentials

Master of Business Administration: Alaska Pacific University, Anchorage, AK

Bachelor of Arts in Communications/Education: University of Oregon, Eugene, OR

Certified Medical Manager (CMPE): American College of Healthcare Executives

Certified Professional Coder (AAPC), Classes in ICD 10: Oregon Medical Association AAPC

Certified Six Sigma Black Belt Lean Trainer: Management and Strategy Institute

Award

State of Alaska Legislative Citation

Professional Development

Disney Customer Service Training: Disney School of Management

Advanced Excel and Word Training: Portland Community College

Fellowship: American College of Healthcare Executives

Professional Affiliations

Medical Group Management Association (MGMA) Oregon Medical Group Management Association (OMGMA)

Activities

Volunteer – Oregon Hospice Association, Portland, OR

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