DENNIS SUMMERLIN,MSHRM, PHR

*** ******* ***** ***** ***********, GA 30281

404-***-**** – Cell 678-***-**** - Home

acqlca@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

Extensive background in HUMAN RESOURCES roles, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, recruiting, employee relations and legal compliance.

Areas of Expertise

HR Department Startup

Employment Compliance

FMLA/ADA/EEO

WC/OSHA/Safety

Administration

HRIS Technologies

OFCCP Compliance

403(b)/401(k) Admin.

Dept. of Labor Hearings

Dispute Resolution

Peer Review Panels

Case Management

Recruiting & Talent Management

Employee Relations

Internal Investigations

Benefits Administration

Business Acumen

Change Management

Affirmative Action Plan (AAP)

Coaching and Counseling

Community Involvement

Behavior Interviewing/STAR

University Relations

On-Boarding

Training & Development

Employee Handbook Development

Organizational Development

HR Policies & Procedures

Military Recruiter – Air Force

Labor Relations (Unions)

Professional Experience

Delta Air Lines (DAL)/PeopleScout RPO Atlanta, GA.

Contract Recruiter – Behavioral Interviewer Sept 2014 – May 2015

Partner with client (Delta Flight Attendants) to conduct in-person behavioral interviews (STAR Method)) with candidates to determine suitability and job fit for 2000 Flight Attendant positions.

Collaborate with client partners after each interview to finalize rubric scores and ensure that there is a meeting of the minds.

Refer all rubric scoring discrepancies to Client Hiring Manger to assist with a fair and justifiable score and resolution.

C-Smart Business Solutions, LLC Ellenwood, GA.

HR Consultant Apr 2014 – Present

Provide consultancy service on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines.

Provide advice on I-9 compliance issues.

Facilitate focus groups and webinars relating to I-9 compliance.

Attend meetings, conferences and seminars as a subject matter expert.

Iron Mountain Atlanta, GA.

HR/Field Employee Relations Manager Apr 2013 – Mar 2014

(Position eliminated)

Provided employee relations/human resources support to twelve states in the Southeast and Mid-Atlantic territories . This includes four vice presidents and their senior leadership teams (GM’s, Managers, and Supervisors). Supported over 1600 union and non-union employees in the markets/territories.

Identified and recommended strategies to address current and future employee relations and retention needs. Participated in projects to develop employee relations best practices and propose new/modified programs and policies to enhance organizational needs. Managed and reported on identified metrics that supported company proactive employee relations strategies.

Case Management – averaged handling over 50 employee relations cases at any given time. This included FMLA, EEOC, disciplinary counseling’s, terminations, workers compensation, driver accidents, wellness, and other ER/HR issues. Utilized a web based case management system developed internally.

Responsible for reviewing all workers compensation (injury review board), FMLA, background investigations (adjudication) and driver accidents (accident review board) for direction, approval, and compliance.

Conducted complex investigations and mitigated risk by ensuring compliance with EEOC, DOL, and NLRB policies.

Served as employee relations hourly employee advocate through proactive (roundtable facilitation, transportation ride-alongs, etc.) and reactive (Dispute Resolution, Open Door, Ethics Hotline, and employee outreach) behaviors. Drove resolution of all open issues in a timely and professional manner.

Championed company, area, and territory initiatives by working closely with ER communications to develop and deliver compelling and honest talk tracks that inspire and motivate employees.

Functioned as a liaison with HR Business Partners to assist in driving company programs and policies that advance organizational and employee growth.

Worked in partnership with Labor Relations to manage formal union campaigns and/or union avoidance strategies as needed or developed for assigned areas of responsibility.

WorldPay Atlanta, GA.

Senior HR Business Partner Jun 2012 – Mar 2013

Supported the small business, mid-market, and bank alliance sales business units throughout the United States. Also supported the business development and finance & accounting business units at the corporate office.

Supported 38 sales managers, 9 vice presidents, and 4 executive vice presidents at the corporate office and throughout the country.

•Built strong and effective relations with executives and line managers across a complex business structure.

•Developed relationships with the wider HR team by providing expert input to core activities.

•Employee Relations – provided advice on complex employee relations cases, taking into account current legislation, company policy, and commercial factors and weighing up risk/benefit when determining proposed course of action with managers.

•Case Management – averaged handling 25-30 employee relations issues at any given time.

•Ensured effective interpretation and implementation of the company policies and procedures.

•Optimizing Performance - coached and supported managers to effectively manage performance for their respective areas. Where appropriate ensured formal performance management processes were instigated and provided regular support and follow up to the manager and employee.

•Training – provided training to executives and managers relating to performance management and other corporate initiatives.

•Other HR Issues – provide advice and consultation relating to new hire orientation, benefits, payroll, and administration.

•Exit Interviews – conducted exit interviews and utilized collected data for short/long-term strategic planning.

Goodwill of North Georgia Atlanta, GA.

Regional Sr. Employee Relations Representative Dec 2008 – May 2012

Corporate Human Resources Manager

Supervised seven direct reports that include a Safety Coordinator, HR Specialist (3) (Benefits and On-boarding), HR File Maintenance Clerk (2), and Receptionist.

Managed the on-boarding process for exempt and non-exempt employees.

Assisted in the completion of the Affirmative Action Pan (AAP) and EEO-1 Report.

Conducted and participated in hiring for exempt and non-exempt positions at the corporate office.

Senior Employee Relations Representative directly responsible for 8 retail stores, career centers, and 13 attendant donation centers (400 employees).

Case Management – averaged handling 25-30 employee relations cases at any given time. Utilized Issuetrak to track employee relations cases.

Provided employee relations advice and compliance clarification to hiring managers/directors.

Community Involvement – coordinated and facilitated the KP 5K Run/Walk annually. Mobilized volunteers to participate in the run/walk and to assist with the planning of the event.

Responded and provided advice and consultation to employee relations issues/investigations relating to Alertline (hotline), Employee Handbook interpretation/clarification, employees, and managers concerns.

The Home Depot Atlanta, GA.

Store Human Resources Manager Jan 2006 – Aug 2008

Human Resources Manager for a medium volume rural store with sales in excess of

$30-$40 million annually.

Responsible for recruiting, attracting, motivating, and retaining a diverse workforce in a retail environment.

Participated in the annual seasonal recruiting and hiring event.

Responsible for effective management and execution of learning, career development, employment practices, employee rewards, staffing, performance management systems, compliance, and creating and maintaining positive associate environment.

Responsible for investigating and resolving all Employee/Associate Relations issues.

Facilitated all of the monthly and annual training within the store.

Assisted in the completion of the Affirmative Action Plan (AAP).

Community Involvement – was the District Team Depot Captain that mobilized store associate volunteers to participate in community enhancement projects (building and refurbishing playgrounds and parks, etc.)

Dietrich Metal Framing McDonough, GA.

Plant Human Resources/Safety Manager May 2003 – Jan 2006

Provided technical and operational support to the Plant Manager at this manufacturing facility with three shifts.

Managed one direct report (HR Administration).

Developed recruiting goals, recruiting sources, and administrative procedures for the plant and engineering department.

University Relations – was responsible for visiting colleges and universities to establish relationships and promote our Management Training Program for new graduates.

Conducted all of the hiring for exempt and non-exempt positions in the plant.

Completed the Affirmative Action Plan (AAP), EEO-1, and VETs -100 Report.

Handled all employee relations issues involving both exempt and non-exempt employees.

Facilitated all of the training for the production, sales, engineering, and other staff departments.

Safety – conducted and facilitated all corporate/plant and OSHA required safety training.

Parking Company of America Atlanta, GA.

Human Resources Generalist Feb 2001 – Feb 2003

Provided administrative and technical assistance to the HR Director at this company of 600 union employees.

Supervised two direct reports (Payroll and HR Recruiting/Administration).

Conducted high volume interviews, sourced candidates via networking, advertising, and the internet.

Handled all employee/labor relations issues involving both exempt and non-exempt employees.

Represented management during union contract negotiations and grievance hearings, and Department of Labor unemployment insurance claim hearing.

Developed and maintained working relationships with the union stewards and the union president.

Procoaters, Inc (PCI) Lithonia, GA.

Plant Human Resources/Safety Manager Sep 1999 – Feb 2001

Started the Human Resources Department at this non-union manufacturing facility.

Managed all human resources functions including: Human Resource Policies & Procedures, Compensation & Benefits, Safety, Training & Development, Employee Relations, Talent Management and Recruiting, and Communications.

Facilitated all of the training to staff personnel.

Maintained compliance with local, state, and federal laws in areas of Equal Employment Opportunity (EEO), Wage & Hour, and OSHA.

Safety – conducted and facilitated all required plant and OSHA training and inspections.

Conducted monthly safety meetings that included the viewing and reviewing of videos and safety literature.

US Air Force Atlanta, GA.

Recruiter/Specialist 1989 – 1997

Conducted full-cycle recruiting to fill technical, administrative, nursing (BSN’s), and professional positions in the US Air Force

Developed information sources such as employment agencies, driver's license and job market lists, high school and college student lists, and separation reports, in securing names of potential prospects for active duty enlistment, commissioning, and the Air Force Reserve Officer Training Corps.

Prepared enlistment and commissioning case files on personnel enlisting or applying for a commission in the United States Air Force.

Informed interested persons of military obligations, officer and airman career structure, educational and training opportunities, and other military benefits and entitlements.

Presented Air Force orientations to civic, social, educational, and student organizations.

Assisted and participated in special events such as state and municipal ceremonies, exhibits, fairs, parades, centennials, and sporting events.

Established and maintained contact with high school, college, business, and industry officials to enhance the prestige of the Air Force in the community.

University Relations – was responsible for visiting and establishing relationships with twenty-two colleges and universities in Georgia and Alabama.

Recruited college graduates for Air Force Commissioned Officer positions (pilots, nurses, and other technical positions.)

Collected and monitored production reports of recruiting activities. Implemented plans and procedures to record production flow and reporting.

Ensured proper distribution and use of advertising and publicity materials.

Managed and controlled lead resources.

Computer Skills

MS Office, MS Outlook, ADP EV5 – Enterprise (HRIS), ADP Self-Service, ADP Virtual Edge – Applicant Tracking System, Issuetrak – Case Management Tracking System, Paychex, SharePoint, KRONOS, Excel, PowerPoint, MS Word, Internet Active.

Education

TROY UNIVERSITY Troy, AL

Master’s of Science (MS) in Human Resource Management

SAINT LEO UNIVERSITY – St. Leo, FL.

Bachelor of Arts (BA) in Business Administration

HR CERTIFICATION INSTITUTE (HRCI) – Alexandria, VA.

Professional in Human Resources (PHR) – thru May 2018

Affiliations

Society for Human Resource Management (SHRM) Alexandria, VA

Society for Human Resource Management – Atlanta Atlanta, GA.

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