Customer Service Sales

Patrice Pam

Columbus, OH

*******.***@*****.*** - 419-***-****

Ambitious student looking for an opportunity to further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge.

WORK EXPERIENCE

Senior Specialist 1

JPMorgan Chase - Columbus, OH - December 2014 to Present Responsibilities

Work with multiple browsers, multiple tabs, window navigation and instant messenger tools Windows Operating Systems and Microsoft Office tools Call customers and receive calls from customers to work-out payment arrangements for overdrawn accounts that are active and closed

Negotiate with bankers in regards to best ways to help with overdrawn accounts Document accounts

Follow detailed quality procedures

Accomplishments

Five Keys Recognition

Assisting with customer needs and solutions to problem Specialist I

JPMorgan Chase & CO - Columbus, OH - August 2014 to December 2014 Work with multiple browsers, multiple tabs, window navigation and instant messenger tools Windows Operating Systems and Microsoft Office tools Call customers and receive calls from customers to work-out payment arrangements for overdrawn accounts Paraprofessional Aide

Toledo Public Schools - Toledo, OH - October 2012 to July 2014 Provided one on one tutoring to students with mental and behavioral disabilities Assisted in managing a classroom setting

Lead Teacher

Kynards Child Development Center - Toledo, OH - June 2013 to July 2013 Created Lesson Plans for school-age students

Managed a classroom setting

Planned activities for students based on themes for the week Assistant Manager

Wet Seal - Toledo, OH - October 2011 to October 2012 Greeted customers and ascertained customers' needs Maintained records related to sales

Prepared sales slips and sales contracts

Trained and served as a peer coach for new sales associates Developed positive customer relationships through excellent service Opened and closed store

Sales Associate

Wet Seal - Toledo, OH - December 2007 to October 2011 Answered questions regarding the store and its merchandise Greeted customers and ascertained customers' needs Organized racks and shelves to maintain the visual appeal of the store Helped customers with questions, problems and complaints in person Cashier

Wal-Mart - Toledo, OH - July 2010 to July 2011

Answered questions regarding the store and its merchandise Greeted customers and ascertained customers' needs EDUCATION

Associates of Liberal Arts

Owens Community College - Toledo, OH

2013

Bowling Green State University - Bowling Green, OH 2008 to 2011

E.L. Bowsher High School - Toledo, OH

2004 to 2008

SKILLS

Self-motivator, Responsible, Exceptional customer service, Excellent people skills, Able to persuade others effectively, Able to adapt to diverse groups

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