Customer Service High School
Resume:
Rachel M. Gammage
Glendale, AZ 85301
*********@*****.***
Objective
To obtain an Administrative Assistant position where I can use/improve my office and administrative skills in a highly stimulating environment. Summary
A highly enthusiastic individual with strong organizational skills who possesses the knowledge and experience regarding Administrative/Project assignments. I am a quick learner and experienced in coordinating, planning and organizing a wide range of administrative activities. I am an excellent team player with a proven ability to work in a complex and busy office environment.
Skills
Proficient in Microsoft Office Suite
Strong organizational skills
Detail oriented
Sound work ethic
Excellent written communication skills
Customer Focus
Professional Experience
Arizona Public Service June. 2012 - June 2014
APS Mail Associate
- Collects, sorts and delivers incoming, outing and interdepartmental mail; operates various mail vehicles.
- Receives and sorts outgoing U.S. mail; meters mail and processes for delivery to U.S.
- Postal Service; operates mail metering machines and electronic accounting system.
- Processes all classes of mail including express mail and private carriers, to ensure adherence to proper size, weight, postage and other postal requirements. - Receives and processes incoming and outgoing insured, certified, express and
registered mail and parcels according to postal regulations.
- Locates proper addresses and makes corrections for misdirected mail; forwards student mail according to United States Postal Service regulations.
- Sells postage stamps and money orders; hands out packages, certified and registered mail when assigned to service station.
- Prepares and processes necessary paperwork related to mail services; maintains records on quantities and descriptions of materials received and distributed.
- Communicates orally with Departmental employees both in person and by telephone to resolve complaints and provide information regarding postal charges and mail pickup/delivery schedules.
Jones, Skelton & Hochuli P.L.C Oct. 2010 - Mar. 2012 Mail clerk/ Backup receptionist
- Sorts incoming mail for distribution and dispatches outgoing mail
- Re-addresses undeliverable mail bearing incomplete or incorrect address.
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations. - Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed. Glendale Arena and University of Phoenix Stadium Nov. 2008 - May.2009 Guest Services Associate
RACHEL GAMMAGE
ADMIN/ RECEPTIONIST/ CUSTOMER SERVICE
- Store Maintenance, product placement, cashier experience
- Welcoming/Assisting guests with information or addressing questions
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses salutation of the day and welcomes guests to the location
- Practices proper phone etiquette
EDUCATION
High School Diploma, West Phoenix High School, Phoenix, AZ. Currently studying Associates of Arts in Criminal Justice at University of Phoenix
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