Customer Service Technician
Resume:
Richard Lindroth
Skills
Expert in PC, peripheral, and network troubleshooting and repair
Experience in active directory and group policy
A+ Certified, MCT, CISCO Networking Academy
Strong Break/Fix and Data Recovery skills
Experienced in system-operations training, collections, and customer service
VPN, Data Migrations, and RDP
Experienced in Quality Control, Leadership and Resource Management
Experience with Windows Servers and Exchange
Proficient at Strategic and Critical Thinking, Problem Solving and Multitasking
Excellent verbal and written communication skills Employment
Network Administrator / Computer Technician
March 2011 - Present
Midwest Computer Solutions, Columbus, IN
Building, repairing, diagnosing and troubleshooting PCs and Servers
Malware/virus removals, diagnosing common and rare PC issues
Preventative maintenance
IT support
Leader of Quality Assurance Team
Project Management
Most productive technician currently with the company
Proficient at multitasking, routinely working on 10 or more machines simultaneously
Trainer for new technicians
Customer service including remote and phone support 5578 E Broadmore Dr.
Columbus, IN 47201
acql27@r.postjobfree.com
Computer Technician
2010 - 2011
Go2IT Group/IBM, Columbus, IN
Lead Technician for Cummins Power Sweep 3 Installs and Removals
Asset Management/Inventory
Break/Fix
PC and peripheral installations and data migrations Self Employed / Contractor
2007-2010
PC and Network Troubleshooting and Repair
Education
Tennessee Temple University - Chattanooga, TN
2008 - 2012
BBA Computer Information Systems and Biblical Studies
GPA - 3.91
Graduated Summa Cum Laude
Liberty University - Lynchburg, VA
2012 - Present
MTS
Graduated Magna Cum Laude 2013
MBA in progress
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