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Customer Service Field

Location:
Abilene, TX
Posted:
July 06, 2015

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Resume:

Paul Ufort

Field Service /Well Head Technician - FMC Technologies

Houston, TX

acql1a@r.postjobfree.com - 713-***-****

An accomplished Service Technician with experience in both oilfield and warehouse settings. Expertise leading and supervising casing, rigging up/down of well services, cementing, rig operations, Fracturing, slip processes and providing high levels of customer service. Proven success working in warehouse operations in a variety of manufacturing environments. Recognized as a detail-oriented individual who gets results through precise, resourceful problem solving skills. Team player with a demonstrated ability to communicate with internal and external clients and instill an excellent sense of team work. Excellent safety and compliance record that avoids exposure to lost time. Key competencies include:

• Pressure Control • Flow Cross Assembly / Operation • Computer Operation

• Materials Stacking • Valve Assembly / Operation (API) • Wellhead Installation

• Forklift Operation • Industrial Equipment Operation • Inventory Updates

• Palletizing / Packing • Christmas / Production Trees • Order Pulling

• Aerial Man Lift • Rigging / Land Based Operations • OSHA Compliance WORK EXPERIENCE

Field Service /Well Head Technician

FMC Technologies - Houston, TX - 2013 to Present

Assembled, Installed, Test, Troubleshoot, Commission both Mechanical/Hydraulic wellhead system and operated valves, flow cross and trees in accordance to customer specifications ensuring services resulted in high levels of customer satisfaction.

• Installed back-pressure valves to effectively repair and troubleshoot wellhead system, providing technical expertise and direction to rig crew on the job.

• Collaborated with service coordinator to communicate the status of the job so that any issues could be resolved in a safe and timely manner.

• Communicated with customer at well site to verify expectations and provide service and installation of equipment as well as communication of the job status.

• Worked with experienced service technician to install new product and conduct repairs of FMC equipment ensuring no rig lost time for the customer while controlling expenses and maintaining assets of FMC.

• Handled all customers complaints in a professional manner to ensure client retention / satisfaction.

• Planned operations ahead of time ensuring all service equipment, tools and spare parts are on location, ready for use and prior to beginning each job.

• Ensured all equipment and procedural defects were communicated to the service coordinator and prepared and submitted field service report (FSO) and other reports after each job is completed. OSHA Compliant Equipment Operator / Warehouse Associate HD Supply - Houston, TX - 2012 to 2013

Performed all warehouse jobs, receiving, stacking, replenishment, picking, palletizing and shipping in a manner that resulted in high productivity for all employees.

• Ensured continuous process improvement, managing warehouse layout to maximize space utilization, productivity and safety.

• Maintained accurate inventory and developed stock location and order picking strategies that optimized work flow and labor productivity.

• Processed inbound receiving, truck pallet shipment and small parcel shipment. Staffing Officer / PBX Operator

St. Agnes Health Center - Houston, TX - 2008 to 2012 Developed work schedule for staff and timely communicated any change in schedule or daily assignments and report any open position to the supervisor.

• Monitor that resident files are up to date and also do assist when needed with resident care duties.

• Operate telephone and other telecommunication equipment according to established procedure,

• Answer and direct all incoming and outgoing call, providing paging services including various emergency communication and monitoring of various alarm system and also follow all company safety rules and policies. Correction Officer

St. Agnes Health Center - Beaumont, TX - 2010 to 2011 Guided and monitored that inmates at the facility are secure and safe as well as report any strange activity to the supervisor.

Store / Warehouse Manager

Southwest Farmers Market - Houston, TX - 2007 to 2010 Led development and motivation of other staff to provide the best level of customer service that maximized sales and profit.

• Utilized effective communication and feedback skills to inspire others to grow professionally.

• Delivered highest level of customer service that ensured repeat business with customers.

• Monitored movement of stocks from the ware house to the store location, ensuring proper stocking, pricing, receiving and shipping.

• Planned and executed all activities meeting and exceeding all given sales goals while controlling expenses.

• Resolved issues and prepared a daily sales report and maintaining a clean shopping environment. Cast Room Operator

Aluminum Smelter Company - 2006 to 2007

Maintained a clean working environment, ensured safety of the molten metal during transfer from the pot room to the cooling pot and cones.

• Followed all company safety rules and policies as well as regulatory requirements to ensure efficient operations while minimizing exposure to accidents. Dispatcher / Pump Man

Nigerian National Petroleum Corporation - 2004 to 2006 Loaded barges and trucks with oil and gas products in an efficient manner that increased productivity.

• Performed general maintenance of the equipment, basic deckhand skill, connecting and disconnecting of cargo hoses and follow all company safety rules and policies as well as government regulations. EDUCATION

Diploma in Mass Communication

Institute of Journalism



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