Customer Service Sales
Resume:
Cody Cook
**-*** **** **, *******, HI *****
************@*****.***
OBJECTIVE
I am looking for a job where I can use my leadership, sales, customer service skills, have the opportunity for advancement, and enjoy my coworkers and my work environment. I would like to have the opportunity to advance within the company and grow as a member of the team. I am looking for a long-term employment opportunity where I can use my skill and interact with a variety of customers.
EMPLOYMENT HISTORY
Retail Support (hourly) Macy’s 06/01/2015- Current
•Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
•Process merchandise to floor ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor
•Place product to appeal to customer preference; Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
•Communicate issues to Manager and or Merchandise Team Lead
•Regular, dependable attendance and punctuality
Sales Associate (contract) American Income Life 10/10/2014- 2/07/2015
Sold supplemental life and health insurance products to Union members and friends and family of union members.
Setup in-home appointments with Union members, and friends and family of Union members.
Collected referrals from Union members.
Maintained appropriate amount of paper brochures and other paper materials to assist in sales and explaining benefits provided.
Used computer application to processes customers life and health insurance applications.
Sales Associate (full time) Radio Shack 2/12/2014- 7/14/2014
Sold Apple, Samsung, Windows, Roku products including postpaid (contract) prepaid (no contract) cellphones and mobile hotspots; tablets, TVs, DVD players, streaming devices, sound bars/systems, remote controls, and conntecting cables. Paid base plus commission.
Key holder responsibility: opened and closed store. Cage key responsibility for high priced items. Did daily bank deposit.
Ordered weekly inventory; received and processed shipments. Conducted physical inventories.
Set up/take down displays, displayed new product and promotions, scanned and tagged store inventory.
Accomplishments:
oReceived two awards for high sales.
Dog Trainer/Kennel Worker (full time) DogWish Service Dogs 6/01/2013- 12/12/2013
Trained dogs of all ages and breeds in: beginning, intermediate and advanced obedience; basic, intermediate, and advanced tracking; basic protection and guarding work.
Trained service dogs for PTSD, anxiety, Asperger’s, Autism and general support.
Provided care for dogs of all breeds: washed; helped to clean and dress wounds; gave medication.
Cleaned kennels, food and water bowls, and the facility grounds daily.
Maintained and repaired kennels.
Accomplishments:
oTrained my personal service dog.
Assistant Manager/IT/Sales (part time) Denver Diamonds & Jewelry 08/26/2012– 5/30/2013
Sold fine jewelry and watches and provided customer service.
Locked and unlocked store safe to pull and set up daily jewelry displays.
Accomplishments:
oSetup and administered social media tools: Facebook, Twitter to expand marketing presence. Answered questions, responded to posts, and posted promotions, holiday, weekly, and new item deals.
oIn 3 months, assisted with the completion of the web site, which had been in progress for 2 years.
oAssisted storeowner to complete in-progress installation and integration of the POS System, The Edge Retail System. Designed customized training tools for ease of implementation and use.
oUsed the new POS System to enter data from Quick Books, inventory, setup sales, repairs and special orders.
Administrative Assistant/IT/Sales (part time) POSH Fine Jewelry Collections 11/22/2010 – 8/03/2011
Provided customer service and sold fine jewelry and watches.
Set up jewelry, fine items, and holiday displays. Cleaned shop and displays.
Accomplishments:
oAssisted with the conversion of the manual POS system to an integrated POS system, The Edge Retail System.
oUsing only the installation manual and phone conversations with the technical representative, purchased and installed equipment and the software. Trained others in how to use the system and equipment.
oTook physical inventory of over 12,000 items, entering the data into the system.
oSetup and administered social media tools: Facebook, Twitter.
Shop Helper (part time) DJZ Automotive Repair 7/20/2010 – 10/1/2010
Cleaned shop: used air hose, swept, mopped, and picked up trash. Emptied oil barrels. Assisted with oil changes. Used own car to pick up parts, run errands, and deliver customers to home or work.
General Helper/Odd Jobs Self employed 2/2008 – 8/2011
Assisted with gardening and house cleaning; ran errands; cleaned garages; moved furniture; babysat; fixed computers; assembled furniture and electronics.
SKILLS AND ABILITIES
Personal Skills:
Outgoing; meet people easily
Positive and energetic
Enjoy sales/selling
Leadership and facilitation skills with individuals and teams
Able to stay calm and positive in conflict situations
Good listener
Logical problem solving and trouble shooting approach
Quick learner; willing take and follow directions
Reliable and dependable
Strong and hard working
Flexible and adaptive
Handyman
Technical Skills/Job Experience
Inventory Control: maintain and regulate inventory, keep track of incoming and outgoing inventory
Point of Sale (POS) experience
Managing customer complaints in a retail environment.
Able to use search engines
Knowledgeable about social media and how to use it
Technical competence with computer hardware, software, and maintenance
Basic mechanical ability; follow directions or drawings to assemble or install electronic items, furniture, etc.
Basic Keyboarding- Word, Excel, Data Entry
Knowledge and experience with Quick Books
Service writing
Life and Health Insurance License
EDUCATION
Graduated from Santa Barbara High School, June 2010 Overall GPA 3.7
2 semesters high school ROP Auto Body: arc welds, cutting torch; bondo; taping; painting prep and cleanup; removed fenders and bumpers; removed rust; completed tire and oil changes; replaced spark plugs.
4 semesters high school small metal sculpture and jewelry design: fine acetylene welds on copper, silver, brass; made facets and bezels.
Attended Universal Technology Institute (Automotive Technician) June to October 2010. Completed service writing, basic and advanced electricity; basic engines, auto transmission.
Attended Denver Community College part time. 6 units completed.
REFERENCES
John Buchholz, Owner, Denver Diamonds & Jewelry 303-***-****
Karen Taylor, Manager, DogWish 657-***-****
Augie, Maintenance Supervisor, Hope Chapel 808-***-****
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