Maria Johnson

***** **** ******** ****** • Ingleside, IL 60041 • acqkp0@r.postjobfree.com • 224-***-****

OBJECTIVE Seeking a challenging position as a Office Manager, Supervisor, Office Administrator, Customer Service Representative and Care Coordinator. My goals are to utilize my superior skills to provide excellent customer service, help increase office efficiency and generate a greater profit margin for the business/employer. A strong work ethic will be an essential part of my role with a dynamic team.

SKILLS • Office Manager/Supervisor • Office Administrator • Scheduler

• Marketing • Phone management • Receptionist

• Superior Customer Service • Preparing patient charts • Data entry

• Fluent in Spanish • Medical terminology • Autoclaving

• Medical Assistant • Ultrasound therapy • Educator

• Checking in patients • Sterile tray set-up • Payroll

• Insurance Verification • Insurance Appeals/Collections • AR/AP

• ICD-9/CPT coder/Biller • Eclipse, NueMd, Medisoft Software

• Microsoft Office Suite 2007 • Multi-task oriented

• Care Coordinator • Electronic Records

• Doctor’s Assistants • Excellent written/verbal communication skills

EXPERIENCE

2012-Present Strelcheck Chiropractic Clinic Crystal Lake, IL

Care Coordinator/Manager/Biller/Financial Planner

Manage new patient’s accounts, audit patients accounts, supervise the doctor’s assistants and assist the doctor to translate English to Spanish

Care coordinator, schedule appointments, answer multi phone lines and call patients to confirm appointments.

Exam new patient’s and take x-rays daily. Enter patient medical findings and diagnosis into Eclipse electronic medical records.

Enter billing information required on super bills for insurance billing.

Call and verify insurance benefits and explain EOB to the patients.

Schedule Report of Finding and go over Financial Treatment Plan.

Audit patient accounts when there is a balance discrepancy.

Attend meeting’s to discuss clinic’s updates and protocol procedures.

Collect co-pays and set up payment arrangements with the patients.

Discuss and handle any patient complaints in an orderly manner.

Coordinate patient financial treatment plan.

Maintain outstanding quality patient care.

2007-2011 Foot & Ankle Care Gurnee, IL

Office Manager/Administrator/Receptionist/Medical Biller/Marketing

Manage and supervise a team of six employees. Train the medical assistants, hands on with ultrasound and light therapy.

Schedule appointments and call patients to confirm appointments daily.

Prepare medical forms and pull patients charts for appointments.

Call and verify insurance benefits and explain EOB to the patients.

Explain treatment procedure to patients and prepare examine rooms and surgical room. Maintain outstanding patient care.

Clean the autoclave bi-weekly and sterilize the surgical tools.

AR/AP and Order medical/office supplies.

Collect co-pays and balances. Manage monthly statements.

Post ICD-9/CPT codes electronically daily from the super bills.

Post 1500 claim forms. Transmit claims via NueMd billing system.

Post ERA payments and patient’s mail in payments.

Design marketing ads and brochures. Manage the budget for marketing.

Employee payroll.

2002-2007 DeMarieGraphics Fox Lake, IL

Graphic Designer/Art Director/Marketing

Managed and supervised a department of six employees.

Designed/coordinated catalogs, magazines, packaging, displays, headers, brochures, logos, P.O.P. and marketing materials for trade shows.

Hands on the promotional advertisement ads, packaging and retail mailers. Clients: Dick Ponds Athletics, Inc., Nike, Adidas, ETA Cuisenaire, Eagle Lake Resort, Foot & Ankle Care and Century 21 AAA.

Tracked internal job assignments and updated all project specifications.

Updated the production schedule daily to meet deadlines on all projects.

Accounts payable/Accounts Receivable.

Hired freelance designers in-house when there was an overload.

Hired local and regional vendors.

Managed marketing and production meetings to evaluate design concepts, prioritize projects schedule, resolve design issues.

Focused and stayed on track with the budget, billing and vendor payments.

Researched and evaluated the best printing process and facilities for each project with competitive pricing. Selected the weight and stock of the paper with clients’ approval.

Was responsible for approving PMS printing colors with the printer.

Evaluated if project is in the budget for “Sheet or Web Fed Runs.”

Was available 24 hours to check, approve and sign-off on all printing projects. Worked overtime to meet deadlines.

EDUCATION & TRAINING

Northern Illinois University DeKalb, IL

Diploma, B.S. Education/Spanish Minor

Art Institute of Chicago Chicago, IL

Graphic Designer

Stone Medical Gurnee, IL

Trained Medical Assistant, Medical Biller ICD-9 Coder/Biller

Pivot Point Beauty School Bloomingdale, IL

Cosmetology & Esthetic Graduate

SOFTWARE PROGRAMS

Mac Platform-InDesign, QuarkXPress, Adobe PhotoShop,

Adobe Illustrator, Acrobat Reader and Adobe Dimensions

P.C. Platform-Microsoft Office Suite Word, Microsoft Excel and Power Point

QuickBooks, Outlook, NueMd, Eclipse and EZ Notes

Contact this candidate