Dahlia Cortinas

**** *. ****** **.

Pearland, Texas 77581

***--***--****

E-mail: acqknr@r.postjobfree.com

OBJECTIVE

I am seeking a customer service oriented position where I can develop and excel while giving my best to an employer.

I am a friendly, loyal individual who has an ambition to succeed in any given environment. Although I have extensive

customer service experience, I love to learn and am always up to a challenge whatever the situation. I am a team

player and I get along well with others, whilst also working efficiently on my own. Fluent in English and Spanish.

WORK EXPERIENCE

Personal Care Provider

Dec 2014 – Houston TX

Private Client

Assistance with care of basic personal hygiene, and grooming needs. Assisting the client to self-administer

medications prescribed by attending physician. Includes reminding the client of and handing the medication

container to the client, and opening a container. Accompanying or transporting the client to a physician’s office or

clinic in the local area to obtain medical diagnosis or treatment. Assistance with shopping to meet the clie nts health

care or nutritional needs.

Residential Property Manager / Leasing Agent

April 2014 -- December 2014

Catalyst Property Solutions - Houston /TX

Under limited supervision, oversee and coordinate all property management and leasing activities associated with

multiple- building sites. Identify potential tenants, evaluate need, and show space as appropriate. Provide direct

marketing and management of all housing rental applications, interview applicants and perform required

verifications. Maintain all resident files. Assist residents with situational issues and service referral processes.

Maintain occupancy and rent revenues. Show apartments, complete all move in and move out inspections. Maintain

compliance with all the program regulations and the required reports. Attend trainings, meetings for professional

growth as required or assigned by supervisor. Ability and willingness to learn new programs.

Call Center Customer Service Rep. Scheduling / Dispatch Asst.

February 2012 - - December 2013

Metropolitan Transit Authority - Houston TX

Provide accurate trip information using a computerized database. Recommends and explains best route options.

Relay accurate information to the customer regarding time schedules, bus stop locations, fares, detours, special

events, changes/ improvements in service and other relevant information regarding various Metro programs and

services. Process and fulfill service and customer requests for schedules, system maps, faxes and other Metro

information, create and distribute client trip lists using Excel to prevent overbooked trips and ensure clients are

picked up and dropped off at accurate locations. Assist clients who are hearing impaired via information phone lines

including TDD/TTY equipment.

Pay Day Loan Clerk

August 2009 -- November 2011

Cash Value of Texas - South Houston, TX

Interview loan applicants to obtain personal and financial data. Assist in completing applications and paperwork.

Verify and examine accuracy of loan applications. Answer questions regarding loans and transactions, explain

payment schedules, accept and record payments, make bank deposits, offer payment extensions, make schedules for

employee worktimes, perform background checks. Generate daily and monthly reports using Excel.

Administrative Assistant

July 2008 -- March 2009

Casing Services & Equipment - Houston, TX

Provide administrative support within busy office, prepare vehicle maintenance reports, and manage company vehicle

files and service records. Prepare and submit fuel reports, oil field tool rental agreements and purchase order

requests. Communicate effectively with bilingual employees. Answer phones, records filing, screen and transfer calls.

Insurance Clerk / Office Assistant

February 2007 -- July 2008

Girling Health Care, Inc. - Corpus Christi, TX

Schedule and coordinate home health assessment appointments. Implemented scheduling system to better assist

RN's and Field Service Reps, by coordinating and routing health care providers and agency representatives to patient

homes for completion of Assessment Referral Forms. Complete and submit medical evaluations by utilizing ICD-9

manuals. Interview clients, complete and submit assessments of client’s home health care providers, take inventory

and order supplies. Filing, faxing, mailing and copy room duties.

Office Manager

January 1977 -- January 2007

Cortinas Residential Services - Gregory, TX

Prepare and schedule daily appointments for maintenance services,prepare daily reports, conduct employment

interviews, manage accounts payable and accounts receivable, prepare and distribute monthly financial reports, order

supplies, accept and record payments, make employee schedules, interview prospective customers, retain established

customer base, filing, answering phones.

EDUCATION

General Studies / G.E.D.

Del Mar College - Corpus Christi, TX

SKILLS

Proficient in Microsoft Word, Outlook and Excel. Quick Books, Cisco operating systems. DIY Point 2 Property

Management systems. Tow Book, Blue Moon, HAA Multi Housing, Core Logic and ABD payroll software.

LANGUAGE

English Fluent

Spanish Fluent

HONORS & AWARDS

Excellent Customer Service Award

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