Customer Service Representative
Resume:
STEPHANIE GOODMAN
Portsmouth, VA *****
acqk47@r.postjobfree.com
EDUCATION
Martin Community College
Williamston, NC
GED Diploma
Bryant & Stratton College
Albany, NY
AAS-Medical Administration Assistant
06/2015-02/2017
EXPERIENCE
DirecTV/Alorica-Norfolk, VA
Customer Service Sales Agent
03/2015-05/2015
Respond to customers inquiring about satellite services.
Communicate with budget conscious individuals looking for a great package deal.
Build rapport with Customers, develop! Trust by probing and discovery to sell them the right Service plan based on their entertainment/business needs.
Amerigroup - Chesapeake, VA
Customer Care Rep
9/2014 – 01/2015
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provided contracts, eligibility and claims.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Map Communications - Chesapeake, VA
Customer Service Representative
08/2014 – 09/2014 (Contract)
Answered a variety of calls for several companies, taking and delivering messages to contract clients.
Assist customers with general information.
Patient Care Attendant
Health Care Options - East Edenton, NC
12/2013 - 08/2014
Assist the elderly and disabled with their general Healthcare needs.
Maintained cleanliness of their homes, prepares meals, and accompany them to their appointments.
McDonalds’ - Plymouth, NC
Cashier/Crew
03/2011-03/2012
Greeting customers with a smile
Taking accurate food orders
Food preparation
Partnering with other Crew and Managers to meet target goals during your shift
Restaurant Cleanliness
Ensuring items are well stocked
Sound Feet Shoes - Edenton, NC
Sales Associate
11/2004-02/2009
Open and close the business, kept record of all cash, checks and credit card sales confirming that all balances and totals match at the end of every workday.
Kept track of all inventory coming in to the business.
Occasionally prepared payroll and work schedules.
Perdue Farms Inc. - Lewiston, NC
Grader/ Trimmer
04/1999-03/2003
Work at various stations along the production line processing chicken food products.
Adhere to all safety requirements including: PPE, preventing and reporting unsafe acts and conditions, Lockout-Tag-out procedures, and Process Safety Management related matters.
Follow instructions given by your supervisor.
Inspected and packed a variety of chicken parts
Professional Training and Development
Dedicated customer service representative with a proven track record of Customer satisfaction, 25 plus years’ experience in working in a diverse Retail and customer service environment, Personable customer service Representative with a strong attitude and the ability to establish a rapport With consumers of all kind, Guaranteed to come out on top when working In fast-paced environment. Experience in general office duties and familiar
With internet programs such as Microsoft Word/Office, Excel, and PowerPoint.
Professional References
Niree Smith
Manager
Alorica / DirecTV
Norfolk, VA
Jimmy Harding
Supervisor
Ann’s House of Nuts
Robersonville, NC
Tomeeka Hines
Supervisor
Healthcare Options of the East
Edenton, NC
Edith Chesson
Education Instructor
Martin Community College
Williamston, NC
Contact this candidate