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Customer Service Manager

Location:
Indianapolis, IN
Posted:
July 04, 2015

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Resume:

LaShawnda Hinton

*** *, ********** ******

Indianapolis, Indiana 46219

Home: 317-***-****

Cell: 317-***-****

acqk37@r.postjobfree.com

Personable and responsible cashier with 9+ years of experience working in fast paced environments. Data entry, offering office management skills and proficiency in Microsoft Office programs who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet deadlines without compromise. Fast learner with a wide range of practical skills. Solid team player with great positive attitude.

Education

Ivytech Community College Indianapolis, Indiana

Associates in Business Administration

05/10/2008

Key Skills

Front Office Supervisor

Conflict Resolution

MS Word

MS Excel

MS Windows

Billing/Coding

Multi-line Phone Usage

Time Management

Data Entry

MS Outlook

Keyboarding

Communication Skills

Proficient handling money

Organizational Skills

Documenting Information

Medical Terminology

Experience

Menards-Indianapolis, Indiana

Cashier/Head Cashier-2002-present

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the front office manager and accounts payable manager.

Greeted customers entering the store and communicated effectively with multiple departments to ascertain what each customer wanted or needed. While providing excellent customer service.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Entrusted to manage office in the manager’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared cashiers for starting their shift. Arranged breaks and lunches in a timely fashion.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment and dedication to service.



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